"We're anticipating our customer problems. The data access model changed significantly. We've worked to make sure we're accessing the data properly. There are a whole lot of new security procedures. We had to make sure we weren't getting locked out like a malicious program," he said.

To support users of Palm's new T3 and Tungsten E models, Palm on Wednesday will release a patch specifically to address hotsync-ing issues with Outlook 2003, Frank said. But users of older Palm PDAs need to buy Chapura's new PocketMirror v3.1.5 priced at $39.95 in order to hotsync properly with Outlook 2003.

Frank said his team worked with all versions of Microsoft's software dating back to Outlook 98. Still, the Palm executive acknowledged that his team still has more to address, such as hotsync-ing from multiple locations.

"I don't know if we've solved everything so long as we don't cause any conflict with their data and lose their data. I think we're getting better with those interactions with the synchonization tools," he added.

Among the other new features are entries for IM handles and website information and a new field for birthdays that Palm executives have affectionately dubbed "the marriage saver."