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BlackBerry: Tips, Tricks & Alerts

BlackBerry Tips

Tip: BlackBerry Losing Text Messages or Call Logs?
Are you having issues with your text messages vanishing without deleting them? Or maybe you notice your call log is suddenly empty? Both of these are symptoms of a full memory.

What can you do to avoid this? Clear out as much as you can from your BlackBerry.

Move pictures, ringtones, music, and videos to your microSD card if you have one. You can even set your camera to save pictures there by default.

Delete programs you do not use. I often download a free trial or try out freeware that I discover I don't need or like. I often forget about these programs which are taking up my memory. Make sure to remove them either using Desktop Manager's Application Loader or under Options, Advanced Options, Applications.

Keep your log clear. The BlackBerry keeps a log for trouble shooting. Just hold down the alt key and type lglg from the homescreen. Once the log comes up go into the menu and select clear. Make sure to close the log when you are done.

See what programs are open. This is also a great help on the battery. From the home screen hold the alt key and press the back button. You will get a banner of programs that are running. There will be some BlackBerry applications that are always running, such as phone, messages, and BlackBerry Messenger.

Clean out old e-mails, text messages, and call logs you don't need. I often accidentally save an e-mail or a text. I try to check my saved messages regularly and get rid of what I don't need, such as my flight info from a trip I took three months ago.

Check your themes. Do you have lots of themes installed on your BlackBerry? They take up memory. You may want to delete them in Options, Advanced Options, Applications.

Remove any media you are no longer using, such as old ringtones or mp3s that have worn out their welcome on your BlackBerry.

From your Desktop Manager use Application Loader to see what languages are loaded on your BlackBerry. You can remove any you don't need. Also consider removing any other the option applications that come your BlackBerry that you may not use, such as Password Keeper or BrickBreaker. If you don't use it, free up the space.

Try any or all of these as they fit for you. These steps helped me stop my vanishing text messages.


Tip: BlackBerry – Successfully Receive Message Notifications
This article, which we were directed to by RIM's BlackBerry Connection newsletter, offers some troubleshooting tips to help you successfully receive message notifications if you're not when your BlackBerry is its holster.

Q: Why don't I receive my message notifications when my BlackBerry smartphone is in the holster?

A: Try the following troubleshooting suggestion to verify that the correct notification settings are selected:

  1. From the Home screen on the device, go to Options > Profiles.
  2. Select your selected profile and click the trackwheel.
  3. Click Edit.
  4. Select Messages.
  5. Click the trackwheel and select Edit.
  6. Verify that the correct Messages notifications are configured in your profile settings.
  7. Click the trackwheel and select Save.

If this fix doesn't work, you can also try a different holster in order to verify that yours is working. When the BlackBerry device is correctly placed in the holster, it connects to a magnet and its LCD screen turns off. To test this, place the BlackBerry device in another holster. If the LCD screen still does not turn off, the holster might not be causing the problem.

Other suggestions include resetting the BlackBerry device or reloading applications. See your manual for instructions on how to try these fixes.


Tip: BlackBerry - Finding Wireless Coverage When Abroad
If your GSM BlackBerry (e.g. one from AT&T or T-Mobile) supports the 900 and 1800 bands, you can use it in many countries outside of the United States, especially in Europe.

And, if you turn your phone on for the first time while abroad but it appears that no coverage is available, your phone may be defaulting to the GSM bands that are only used in the U.S. 850 and 1900.

To change the default, open the Settings menu and then manually scan for available networks. Once you find a frequency that works, select it and you should be good to go.

(Bear in mind that international roaming charges can be extreme—in some cases up to several dollars—so be sure to check your plan before you leave the country.)


Tip: BlackBerry - How to Delete Seemingly Undeletable E-Mails
A member of our forum community has posted a question regarding his inablity to delete about two-dozen six month old e-mail messages from the inbox of his BlackBerry 7290 with wireless reconciliation activated. He made several attempts to remove the e-mails but to no avail.

Another member offered the following solution, which did the trick:

Using the deskop manager backup/restore, go into advanced, click on "Messages" on the right, click the "<-" (left) arrow, then once it's done transferring, click the right arrow (transferring back to blackberry), it will ask you if you are sure (you are). Then you will be able to delete the messages.

Click here to read the full thread.


Tip: BlackBerry - Download Your User Guide
If you've lost your BlackBerry user guide, have no fear. You can download a replacement copy for free from RIM's site. Just go to the Technical Knowledge Center and choose the User Guide or Getting Started Guide for your model. The guides are helpful for troubleshooting, introducing you to features you didn't even know you had, or helping you use the ones you haven't figure out yet.


Tip: BlackBerry – Successfully Receive Message Notifications
This article, which we were directed to by RIM's BlackBerry Connection newsletter, offers some troubleshooting tips to help you successfully receive message notifications if you're not when your BlackBerry is its holster.

Q: Why don't I receive my message notifications when my BlackBerry smartphone is in the holster?

A: Try the following troubleshooting suggestion to verify that the correct notification settings are selected:

  1. From the Home screen on the device, go to Options > Profiles.
  2. Select your selected profile and click the trackwheel.
  3. Click Edit.
  4. Select Messages.
  5. Click the trackwheel and select Edit.
  6. Verify that the correct Messages notifications are configured in your profile settings.
  7. Click the trackwheel and select Save.

If this fix doesn't work, you can also try a different holster in order to verify that yours is working. When the BlackBerry device is correctly placed in the holster, it connects to a magnet and its LCD screen turns off. To test this, place the BlackBerry device in another holster. If the LCD screen still does not turn off, the holster might not be causing the problem.

Other suggestions include resetting the BlackBerry device or reloading applications. See your manual for instructions on how to try these fixes.


Tip: BlackBerry - Auto Enter Words, Phrases
This tip, which we were directed to by RIM's BlackBerry Connection newsletter, explains the difference between your BlackBerry's AutoText and Word list features and how to use them as shortcuts to enter words and phrases.

Word list is like having a dictionary at your fingertips, allowing you to save time. Custom words are added as you use them to the dictionary, and can also be added manually.

Add a custom word list item
  1. In the device options, click Custom Wordlist.
  2. Press the Menu key.
  3. Click New.
  4. Type a word or letter combination.
  5. Click the trackball.
  6. Click Save.

You can also delete words from the custom word list, or set your device to stop adding words to the list - check your manual for more details.

AutoText lets you replace specific text that you type with preloaded words and phrases. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key.

Built-in AutoText entries also correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations, for instance if you wrote NYSE then AutoText you could set it to expand to New York Stock Exchange.

Create an AutoText entry
  1. In the device options, click AutoText.
  2. Press the Menu key.
  3. Click New.
  4. In the Replace field, type the text to replace.
  5. In the With field, perform one of the following actions:
    • Type replacement text.
    • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.
  6. In the Using field, perform one of the following actions:
    • To capitalize the entry exactly as you typed it, click Specified Case.
    • To capitalize the entry according to the context, click SmartCase.
  7. Set the language.
  8. Press the Menu key.
  9. Click Save.

Your manual also contains instructions for how to change or delete an AutoText entry, or to turn off AutoText for SMS messages.


Tip: BlackBerry - Hide the New or Unread Message Indicator

Sometimes you don't want or can't afford to be distracted every time a new message appears on your BlackBerry. This tip, which we were directed to by RIM's BlackBerry Connection newsletter, explains how to hide the new or unread message indicator.

Here's how to do it:

1. In a message list, click the trackwheel, or press the Menu Key on the BlackBerry 8800 smartphone or BlackBerry Pearl 8100 smartphone.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Click the trackwheel or press the Menu Key on the BlackBerry 8800 smartphone or BlackBerry Pearl 8100 smartphone.

6. Click Save.

Set the Display Message Count field to Unread to view the number of unopened messages again.

Set the Display New Message Indicator field to Yes to view the new message indicator.

Note: Your theme might override the option that you set in the Display Message Count field. The Display New Message Indicator field appears only if the Display Message Count field is set to Unread.


Tip: BlackBerry -Time Saving Shortcuts for Managing Messages

The purposes of these one-button and two-button shortcuts are to help you speed up the navigation and composition of messages. There are two different sets of tips—one for the most recent models and the other for other BlackBerrys. RIM's BlackBerry Connection newsletter directed us to these very useful shortcuts.

BlackBerry Pearl (8100 series) & BlackBerry 8800 series models

In a message


Reply to a message

Press R

Reply to all

Press L

Forward a message

Press F

File a message

Press I

View the email address of a contact, in a message, highlight the contact.

Press Q

View the display name again

Press Q

In a message list


Open a selected message

Press the Enter key

Compose a message from the messages list

Press C

Mark a message as opened or unopened

Press the Alt key + U

View received messages

Press the Alt key + I

View sent messages

Press the Alt key + O

View voice mail messages

Press the Alt key + V

View SMS text messages

Press the Alt key + S

View call logs

Press the Alt key + P

View all your messages again

Press the Escape key

Move around a message list


Move up a screen

Press the Shift key + the Space key

Move to the top of a message list

Press T

Move to the bottom of a message list

Press B

Move to the next date

Press N

Move to the previous date

Press P

Move to the next unopened item

Press U

Move to the next related message

Press J

Move to the previous related message

Press K



Messages Shortcuts For Other BlackBerrys

In a message


Reply to a message

Press R

Forward a message

Press F

Reply to all

Press L

File a message

Press I

View the address of a sender or a recipient, in the To or From field of a received message.

Select a name. Press Q

Show the display name again

Press Q

Search for text within a message,
search for the next occurrence of the text.

Press S
Press S again

Move to the last cursor position in a received message

Press G

In a message list


Open a selected message

Press the Enter key

Compose a message from the messages list

Press C

View sent messages or call logs for outgoing phone calls, in a messages list.

Press the Alt key + O

View received messages or call logs for incoming phone calls, in a messages list.

Press the Alt key + I

View voice mail messages, in a messages list.

Press the Alt key + V

Mark a message as opened or unopened

Press the Alt key + U

Move around a message list


Move down a page

Press the Space key

Move up a page

Press the Shift key + the Space key

Move to the next unopened item

Press U

Move to the next related message

Press J

Move to the previous related message

Press K


Alert: IM+ for BlackBerry Now Supports MySpace Messenger

All BlackBerry owners who love MySpace are going to love this. They can now use MySpace Messenger.

It's bad enough that you can't get MySpace to come up on your normal BlackBerry browser and have to use Opera Mini access the popular social-networking site. And even though RIM's new BlackBerry OS 4.2, which I recently installed on a BlackBerry 8700, allows you pull up MySpace up on the BlackBerry browser, not everyone has an 8700 or can download the new OS. It doesn't help that only AT&T customers can get MySpace messages sent to their BlackBerry either.

But now, all that has changed, thanks to Shape Services and the great IM program they offer, IM+, which supports MSN Messenger, Yahoo Messenger, AOL IM, ICQ, Google Talk, and Jabber all in one application. With today development, you can now add MySpace Messenger to the list.

Users can chat in MySpace Messenger and receive notifications about messages in your blog, profile, e-mail, and friends invitations. This makes MySpace mobile to any BlackBerry owner, regardless of service provider. Plus you can get all your IM accounts logged into one application.

Additional features of IM+:

  • Connection type auto-configuration
  • File transfer for 8100/8800
  • Full presence status support
  • Several accounts for one IM service
  • Smileys
  • Direct and simultaneous connection to all supported IM systems
  • No cost per message, only standard payment for wireless data transfer
  • One-Time Purchase License: all further updates included
  • Multiple dialog windows
  • Predefined messages
  • Online translating tool
  • Background Mode
  • SSL Support for Jabber service


    Tip: What's New in BlackBerry OS 4.2

    Some people may wonder what the big deal is about BlackBerry OS 4.2. Well, for many BlackBerry lovers out there, it is simply cool to finally get a chance to have a go at the newest OS for their favorite device. For others, 4.2 rocks because it finally brings the more multimedia-friendly capabilities of the Pearl and 8800 models to the 8700 series.

    Here are some of the big differences between the shipping version of 4.2 and the Beta edition of the same OS as well as BlackBerry OS 4.1:

    The Clock is bigger on the main screen and the icons at the top have moved around and look better. The Battery icon works, which it did not in 4.2 Beta, and the calculator application looks different as well.

    The Zen theme, my personal favorite, looks the same until you open up all the applications not on the main screen. Instead of a banner in the middle you get a screen full of icons.

    I spent some time trying to remember how to move the icons around without reorganizing the applications. You use the same old alt and click of the scroll wheel combo to get them to move or hide the icon menu. Alt and the scroll wheel will move you up and down, while the scroll wheel alone moves you left to right.


    Menu Icon

    Another neat change is that the name of an icon fades in when you highlight it and fades out again if you leave it alone.

    The new Zen theme had SMS and Emails all in a single folder. This terrified me at first—I thought it was a deal breaker, as I get too many of each not to keep them separate. But in your messages folder under Options -> General Options at the very bottom is seperate SMS and Email Boxes.


    Email Options

    This gives you the option of organizing your messages as Theme Controlled, Combined, or Separate. So it offers something to make everyone happy.

    BlackBerry Messenger has a different look and no longer crashes when you send an e-mail address or web address as it did in the 4.2 Beta. You can also send and receive voice notes right in BlackBerry Messenger, a must if you do not have a MMS package from your provider.


    BlackBerry Messenger Voice Note

    The Voice Note Application only allows you to send a note via MMS. You have to locate your contact in BlackBerry Messenger and open up a conversation with them to send the note in BlackBerry Messenger.

    Your tunes and images are now located under Media, which is different from BlackBerry OS 4.1. You can send and recieve media files from here using Bluetooth or MMS. Pictures can also be sent via e-mail or BlackBerry Messenger.

    A word of caution: Some applications are specific to a particular OS on the BlackBerry, so you may have to download a different version of IM+, PocketDay, or JiveTalk, for example.


    Media

    Remember to always back up your BlackBerry when upgrading to a new OS. While with 4.2 the only things I had to reset were the tunes and the order of my icons when upgrading - everything else remained the same - in the past I've loaded a new OS and lost it all. Also, make sure you have plenty of time available.

    All in all, 4.2 is a big change from not only BlackBerry OS 4.1 but also the 4.2 Beta.

    Click link below to learn more about BlackBerry OS 4.2.


    Tip: What to Do When the BlackBerry Network Goes Down

    First, take a deep breath and don't panic.

    Next, verify there really is a problem. Send yourself a test email, text message someone, try to load a webpage, and try to send a BlackBerry Messenger message. This will give you an idea of what is going on.

    In the outage on April 17th and 18th text messaging and phone calls worked fine, but there was no e-mail and the BlackBerry browser couldn’t connect. That’s because the outage was on RIMs side and they do not handle the phone calls or texts, as those are taken care of by your Service Provider, like AT&T or T-Mobile.

    If you have a group of BlackBerry buddies check with them to see if they are having problems too. For example, this morning my e-mail and browser stopped working, so I sent a text to a friend, who said his was working fine.

    A battery pull later I was back on track. Sometimes the problem is just your BlackBerry and not the network. Usually you can tell pretty fast by talking to others if it is your service provider or RIM. Once it is clear what the problem is and who is causing it feel free to report it and share it with others.

    Now comes the worst part: What to do while waiting for it to work again.

    In the April 17th and 18th outage you could still use some third party applications. It was reported Opera Mini worked, along with mirc chat via the BlackBerry. Of course, any games on your BlackBerry are going to work just fine to. It is a great time to work on the BrickBreaker high score you want or work out the brain with a little Sudoku.

    When you need a break from games you can load a new OS on your BlackBerry, if there is one available. And if there is not a new OS, it would be a perfect time to back up your data just in case you ever need it.

    Also since I find that my internet e-mail accounts sometimes get very unorganized now that I read all e-mails on the BlackBerry, the outage was a great time to clean up my accounts.

    Most importantly, remember service will come back. There are people scrambling to try and locate and fix the problem. Networks go down, and outages happen, no matter how hard a company tries to avoid them. It is just a part of the technology age.

    No need to worry about missing an important e-mail if no e-mails are coming through, right? With an outage, millions of other people are the same position as you. They should understand your predicament.


    BlackBerry OS 4.2 Ready for 8700, 7310

    Research In Motion's (RIM) newest BlackBerry devices, the Pearl and 8800, run on BlackBerry OS 4.2. An upgrade to this platform from version 4.1 is ready to go for the older 8700 and 7310 models, according to an unnamed RIM executive who leaked this and some additional information The Boy Genius.

    Now it is up to the mobile operators as to when they'll make the platform update available to customers.

    BlackBerry OS 4.2 will add a number of new features to the 8700 and 7310, including support for push-to-talk (for Cingular/AT&T), GPS, Bluetooth file transfers, an MP3 player, a file explorer, voice notes, a mapping application, a Media folder to hold music and pictures, the ability to play .WAV files, etc.

    The RIM insider also said BlackBerry OS 5.0 should ship later this year or early next and BlackBerry Enterprise Server Service Pack 4 will arrive this June, along with new devices (the BlackBerry 9xxx series).


    Tip: Access Downloads, Tools, & More Right from Your BlackBerry

    In the latest edition of the BlackBerry Connection newsletter, RIM encourages BlackBerry users to check out the BlackBerry Help section of its mobile site directly from their device. Users will find information about downloads, wireless Web sites, push services, what’s New, in addition to some tips, FAQs and More

    There's a couple of ways to get to BlackBerry Help: Select the BlackBerry Help of mobile.blackberry.com or simply select the BlackBerry HELP! icon from your home screen. For smartphones without home screen icons, select 'Browser' then the BlackBerry Help! Bookmark.


    Tip: How to Configure Third-party Apps for Wireless Deployment

    The following tasks, for IT Administrators, describe how to specify the necessary parameters for the wireless deployment of third-party applications to BlackBerry devices. We were lead to it from RIM's BlackBerry Connection newsletter.

    Task 1 - Create and Share the Research In Motion Folder

    Complete the following steps:

    Note: Perform these steps on a computer or shared drive that the BlackBerry Enterprise Server can access.

    1. Install the latest available version of BlackBerry Device Software, then verify that the <drive>:Program FilesCommon FilesResearch In Motion directory exists.
    2. Right-click the Research In Motion folder and select Properties.
    3. Click the Sharing tab.
    4. Select the Share this folder radial button.
    5. Click Permissions.
    6. Clear all the selections except Allow for Read, then close the Permissions window.

    Task 2 - Index the Third-Party Application

    Complete the following steps:

    1. Create an Applications folder in <drive>:Program FilesCommon FilesResearch in MotionShared.
    2. In the Applications folder, create a folder for the third-party application you want to deploy to BlackBerry device users.
    3. Copy the third-party application files (such as ALX and COD files) into the folder you created in step 2.
    4. Open a command prompt and browse to <drive>:Program FilesCommon FilesResearch in MotionApploader.
    5. Run the command loader /index
    6. Navigate to the Applications folder created in step 2 and confirm that the pkgdbcache.xml and specification.pkg files exist.

    Task 3 - Create a Software Configuration

    Complete the following steps:

    1. Open BlackBerry Manager.
    2. Select BlackBerry Domain on the left.
    3. Click the Software Configuration tab.
    4. Click New Configuration.
    5. Type a name for the software configuration.
    6. Click the Change button next to Device Software Location.
    7. Type <Server_name>Research in Motion. The BlackBerry Device Software and the Applications folder should appear in the list below.

    Task 4 - Create a Software Policy

    In the Applications folder, select the software configuration you created in Task 3, then click the Policy button.

    OR

    Complete the following steps:

    1. On the Software Configuration tab, select New Policy.
    2. Type a name for the policy.
    3. Select Required next to Disposition for wireless push.
    4. Apply the policy to the software configuration.
    5. On the software configuration, expand Application Software.
    6. Select the software policy from the drop-down menu next to the third-party application.


    Task 5 - Deploy the Application

    Complete the following steps:

    1. Open BlackBerry Manager.
    2. Select BlackBerry Domain on the left.
    3. Click the All Users or Groups tab.
    4. Select a User or Group from the list that appears.
    5. From Task on the bottom right, expand Device Management.
    6. Select Assign Software Configuration.
    7. Select the software configuration from the list.

    Note: The application will be wirelessly pushed to BlackBerry devices within four hours.



    Tip: The Missing Sync Plays Matchmaker Between BlackBerry, Mac

    Mark/Space today rolled out the BlackBerry edition of its Mac-to-handheld synchronization software, following a month-long preview edition. The Missing Sync, also available for Palm OS and Windows Mobile devices, is known for delivering a level of compatibility between handhelds and Macs not delivered by mobile device and desktop platforms or the device vendors themselves.

    Click here for full story.


    Tip: How to Upload Midlets (3rd Party Java Apps) to Your Blackberry

    A member of our forum community recently posted detailed instructions on how to upload third party software or midlets, which are Java applications written for phones under the MDIP specification, to a BlackBerry. The procedures outline in this post, which started an extensive discussion that includes another member writing and posting a batch file to automate much of what's outline in the original message, has the potential to make hundreds of additional applications available to BlackBerry users.

    Click here to read the thread.


    New BlackBerry Tips

    Research In Motion (RIM) has posted a few new BlackBerry tips. One explains how to associate a ringtone with a contact, while another shows you how to use Bluetooth wireless technology to transfer a file between two BlackBerrys. But first, here's how to obtain RIM's free BlackBerry Maps application for your BlackBerry.

    BlackBerry Maps

    BlackBerry Maps first appeared when RIM released the Tele Atlas-run BlackBerry Pearl back in September. It directs users and works together with other BlackBerry applications to enable users to send maps via e-mail and launch the application from within address book contacts, for example.

    BlackBerry Maps is now a standard part of the BlackBerry OS, starting with the latest version - 4.2 - which is available on the BlackBerry Pearl and BlackBerry 8800.

    If you are running BlackBerry OS 4.1, you must download the software here. Those with devices running on a BlackBerry OS earlier than 4.1 must upgrade their software before loading BlackBerry Maps.

    Here's how RIM explains how to find out what version of the BlackBerry OS your device is running:

    From the main menu, open “Settings” -> "Options" -> "About" and see the third line in the information screen, which will look similar to this: v4.1.0.21 (Platform 2.0.0.40).

    Click here to learn more about BlackBerry Maps.

    Associate Contact with a Ringtone

    Here are the steps to take:

    1- In the Address Book, select a contact.
    2- Press the Menu key and select Edit.
    3- Press the trackball and select Add Custom Phone Tune.
    4- Press the Menu key and select Change Option.
    5- Select the desired ring tone.
    6- Press the trackball.
    7- Press the Menu key and select Save.

    Wirelessly Link Up Two BlackBerrys

    Another tip explains how to use Bluetooth wireless technology to transfer a file between two BlackBerrys. This tip, in five steps, is also for the Pearl and 8800.

    Transfer a File using Bluetooth between Two BlackBerry Smartphones

    This tip works for BlackBerry Pearl 8100 and BlackBerry 8800 smartphones.

    You can send and receive files, using Bluetooth wireless technology, between BlackBerry smartphones by following steps 1 – 5 below.

    1. Enable Bluetooth on your BlackBerry smartphone:
    • In the smartphone options, click Bluetooth.
    • Press the key.
    • Click Enable Bluetooth.

    (Note: You can turn off Bluetooth technology, by pressing the Menu key, then clicking Disable Bluetooth.)

    1. Make the sending and receiving BlackBerry Pearl discoverable:
    • In the smartphone options, click Bluetooth.
    • Press the Menu key.
    • Click Options.
    • Set the Discoverable field to Yes.
    • Press the Menu key.
    • Click Save.
    1. Pair the two BlackBerry smartphones:

    Note: Some Bluetooth enabled devices have passkeys that you must type before you can pair with them.

    • In the Bluetooth setup application, click OK.
    • Click a Bluetooth enabled device.
    • If required, type the passkey for the Bluetooth enabled device on your BlackBerry smartphone.
    • If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
    1. Set the Trusted field to Yes on both BlackBerry smartphones:
    • In the Bluetooth application, highlight the BlackBerry smartphone and press the Menu button.
    • Select Device Properties.
    • Set the Trusted field to Yes.
    • Press the Menu button and select Save.
    1. Send and receive the transferred file.

    On the recipient's BlackBerry smartphone:

    • On the Home screen, click Media.
    • Click a media type (Music, Video, Ring Tones, Pictures).
    • Press the Menu button and select Receive using Bluetooth. The File Transfer dialog box appears, followed by a prompt to Save or Cancel the file.
    • Click Save to save the file to the current location, or click the folder icon to save the file in a different location.

    On the sender's BlackBerry smartphone:

    • On the Home screen, click Media.
    • Click the same media type selected on the recipient's BlackBerry smartphone.
    • Press the Menu button and select Send Using Bluetooth.
    • When prompted to select a smartphone, click the recipient's BlackBerry smartphone.

    Note: Transferring files to or from other Bluetooth phones is presently not supported.


    Alert: BlackBerry, Windows Mobile Patches Address Time Changes

    Changes to the dates when Daylight Saving Time (DST) starts and ends could cause problems for your Windows Mobile Pocket PC and Smartphone or BlackBerry, causing these devices to display incorrect times from when DST begins to when it ends. Both Research In Motion (RIM) and Microsoft address this with downloads and instructions on their respective Web sites.

    From 2007 onward, DST will start three weeks earlier (2:00 a.m. on the second Sunday in March, the 11th this year) and ends one week later (2:00 a.m. on the first Sunday in November, the 4th this year) than in the past. Previously, it began the first Sunday in April, which happens to be the 1st this year (no joke to those whose appointments become mixed up, however) and ended on the last Sunday in October.

    Microsoft and RIM have posted patches and instructions to address this situation; so when DST comes around your handheld or smartphone will alter the time correctly on the proper dates. That when you set an appointment, for example, it will reflect the correct hour you set it to occur.

    Here you will find RIM's BlackBerry DST patch and instructions on how to implement it. DST patches are available for all BlackBerry devices running version 4.0.0 or newer device software. IT administrator's can push the patch to their BlackBerry users.

    Click here for Microsoft's DST patches and directions.


    Tip: BlackBerry OS 4.1 Enhances Compose Screen

    We've always had an appreciation for the way Research in Motion (RIM) sneaks new features into the BlackBerry OS under the radar. There's rarely any big announcement or hoopla for the numerous bug fixes and enhancements that are added to the point releases. Yet if you look hard enough, you'll see evidence of RIM's motivation to quietly improve on its award winning mobile experience.

    Here's a feature you may not have noticed if you've recently upgraded to BlackBerry OS 4.1 or higher or gotten a newer device with the more recent platform revisions already loaded: The compose screen is noticeably more convenient.

    The first image shows the compose screen on a BlackBerry 7290 with pre-4.1 hardware.

    While the image below shows the compose screen of BlackBerry 7130e, which has the 4.1 system software loaded.

    The BlackBerry 7290 with pre-4.1 system software gives you little or no context for your messages. If you get distracted and then return to your BlackBerry in the middle of composing, it's difficult to tell exactly what you were in the middle of doing. Were you composing an e-mail? Sending an SMS message? A PIN to PIN message? You can't be sure.

    BlackBerry OS 4.1 software found in the 7130e leaves the message in the background as you write. If you were replying to a message, you'd see the quoted text of the message you're replying to at the bottom of the screen. This enables you to easily see the context in which you were composing your message.


    Tip: Berry 411 - Mobile Search For BlackBerry

    Berry 411 is perhaps the best piece of free software available for the BlackBerry, and for good reason. It boasts phone book lookups, sports scores, movie times, and more. Phil Bogle, the author of Berry 411, keeps piling on the features all the time.

    The most recent version (3.30) adds phone numbers that you've input to your address book from within the program to the Berry 411 history for easy retrieval the next time you need to use it. Previous versions added autocomplete for searches, more plugins, and integration with the BlackBerry Address Book.

    You launch the app from a purple "411" icon after installation, upon which you setup your home, work, and “other” addresses to customize your search results.

    With Berry 411, you can perform Yellow Page, White Page, Google, Movie, Weather and Shopping (Froogle) searches. The plugins add a great deal more to the application’s search capabilities, including reverse phone lookup, driving directions, sports, stocks, flight tracking, and the Internet Movie Database. And that's only the tip of the iceberg.

    The latest version of Berry 411 can be downloaded over the air (OTA) here or to the desktop here from SmartPhoneToday's Free Download's section.


    RIM BlackBerry Tips

    Below are a series of tips and tricks to help you "advance your BlackBerry handheld skills" posted on RIM's Web site. We list the first ten, after which you can head over here for just as many more.

    1. Hold the ALT key while you roll the trackwheel to scroll horizontally in any field where you can enter or view text.

    2. Hold the ALT key while you roll the trackwheel to scroll through a field to view options.

    3. Hold the SHIFT key while you roll the trackwheel to select multiple items in a list.

    4. Type the first letter of an item in an options list or menu to jump directly to that item.

    5. Type the first letters of a name or the initials separated by a space to find a contact in the Address Book screen.

    6. To cut and paste text, hold the ALT key and click the trackwheel, then roll the trackwheel to highlight text. Click and scroll to Cut Selection or Copy Selection. To paste the selected text, place the cursor in an editable field and click. Scroll to Paste Selection and click.

    7. Press and hold a letter to capitalize it (with Key Rate enabled).

    8. Press the SPACE key twice to insert a period and capitalize the next letter.

    9. Press the SPACE key to insert the "@" and "." characters in an Email field.

    10. Press and hold a letter key and roll the trackwheel to scroll through international characters, equation symbols and other marks.


    Tip: How to Wipe Your BlackBerry Clean

    A Member of the BlackBerryToday forums recently upgraded from a BlackBerry 7100 to a Pearl. He wanted to know if there was any special steps to take to wipe the 7100's memory clean, so as to make sure the next owner doesn't have access to his personal information.

    The following advice from a Senior Member did the trick:

    —Enter your password incorrectly ten times (plus "blackberry") to clear the BlackBerry.


    Tip: Idokorro Mobile Desktop 2.0 - Remote Control From BlackBerry

    Idokorro Mobile recently released a major update to their Mobile Desktop software for the BlackBerry. Previous versions of Mobile Desktop have been able to use the VNC protocol to connect to VNC servers.

    Version 2.0 now introduces the ability to connect to another computer using the RDP protocol, the protocol used by Windows Terminal Services. Because Terminal Services is installed by default on Windows Server versions 2000 and beyond, this major improvement allows Windows Server administrators to remotely manage computers using only a BlackBerry handheld.

    With Mobile Desktop you can create connections to a remote computer (Windows, Mac OS, Linux, Solaris, Novell Netware, QNX, OS/2 platforms and more), then view the screen and even control the keyboard or mouse of the remote computer.

    We briefly tested Mobile Desktop and found the response time to be surprisingly good. It's easy to use the "mouse" by scrolling the trackwheel, for example. There are convenient shortcut keys for left clicks, right clicks, double-clicks - just about anything you'd need to use on a desktop. There's also a zoom function so you can overcome the relatively small screen size of a BlackBerry device.

    Mobile Desktop can be used on any color BlackBerry with a wireless data plan and v4.0 or higher of the BlackBerry system software. On BlackBerrys with 64 MB of memory or more, in addition to the regular suite of features, Mobile Desktop allows you to zoom in and out on the screen you are viewing, and also caches screen image data for optimal viewing and scrolling.

    It sells for $45 each for 1 to 4 licenses, with discounts available for those who purchase more.


    View the Event Log

    Your device has a hidden Event Log that can be viewed using a certain key combination.

    Similar to the event log on a Windows computer, there is an Event Log on your BlackBerry device where applications and the BlackBerry operating system itself can log information. Not only does this provide a central place to view all events from the system and applications, but it allows application developers to use an easy and consistent API for logging events so that each developer doesn't have to create his own.

    You can view the Event Log on your device and even filter certain events, copy them to the clipboard—even email the entire log to someone. You won't find an icon for the Event Log viewer program. You'll have to enter a "secret" key combination to get it to appear.

    View the Log

    From your Home screen, type the following key sequence: Alt-L,G,L,G. This should bring up the Event Log viewer as shown in Figure 1-19.


    Figure 1-19. The Event Log program

    From within the Event Log, you can view the details of each event by pressing the Enter key. Figure 1-20 shows the details of an event.

    You can copy specific events to the clipboard on your device by clicking the trackwheel when viewing the details of an event and selecting Copy Event. From the main viewer, you can copy a summary of the current day's events to the clipboard by using the trackwheel to access the menu and selecting Copy Today's Contents. Once the summary is on your clipboard, you can paste it into any other program, including in a new message, by using the trackwheel menu and choosing Paste.


    Figure 1-20. The details of a particular event

    TIP: When you access the Event Log, the program reads the current events and displays them on the screen. As you are viewing the events, additional events may have been logged since you started the program. Choose Refresh from the trackwheel menu to reread the events to make sure you're displaying the most recent events.

    Customize Event Log Options

    You can use a number of options to filter the events or even expand your view to include events that have a lower severity. To access the filter options, click on the trackwheel and choose Options from the menu. By default, the Event Log displays events with a severity of Warning. You can change the Minimum Log Level setting in your Event Log as shown in Figure 1-21.


    Figure 1-21. Changing the minimum log level

    TIP: Modifying the Minimum Log Level changes the threshold for any events that get logged after you make the change. So you cannot change the level from Warning to Information or Debug and expect to see additional events retroactively—only new events will be affected by your change. Also, consider the impact of setting the threshold to Debug Info: as with debugging logs on any platform, they can quickly fill and consume system resources.

    You can also control which applications' events show up in the Event Log. By default, the events from all applications are displayed in the Event Log. To modify which program events appear, uncheck the checkbox beside the applications you'd like to not appear in the log. Be sure and save your changes after you make modifications to the Options screen. This is useful for troubleshooting a specific application you're having problems with.

    The Event Log program also gives you the ability to clear the log. Choose Clear Log from the trackwheel menu to purge all entries in the Event Log as shown in Figure 1-22 to start from scratch when troubleshooting a problem.


    Figure 1-22. Clear the Event Log

    Put Notes in the Call Log

    Save notes from your phone calls and recall that information when you need it.

    While you are on an active call with your BlackBerry, press in the trackwheel and choose "Notes" from the menu. You will be greeted with a nice clean slate of text input, ready to accept your notes, as shown in Figure 1-56.


    Figure 1-56. Adding call notes to the current call

    This will, of course, be most convenient when you're using a headset or speakerphone. The way I use this feature is that I jot down notes relevant to that call such as confirmation numbers or meeting notes, and save them. I can return to the Messages application, find the call in the list of calls I've placed, and find my notes there. From here, you can also copy text and put it into its final destination, whether an email, task, or appointment.

    If you don't remember to take notes during your call, don't fret: you can add notes to a previous call by opening the call in the Messages list and selecting "Add Notes" from the menu. If you have decided to not show calls in your Messages list, you can magically make them appear by pressing Alt-P [Hack #24]. You can then surf your messages list and get these useful little pieces of metadata and put them to use. If you discussed a budget, an invoice, or something else that you may need to reference later, make a note of it in the call and you can find this information later. If you need to remember what you talked about last time you spoke to Client X, the notes will be right there in the call detail!

    You can also highlight a phone call that has notes, click the trackwheel, and select Forward (see Figure 1-57) to forward it (notes and all) to an email address.


    Figure 1-57. Forwarding your call notes

    This lets you quickly shove the notes from that important conference call to your helpless subordinates.

    R. Emory Lundberg



    BlackBerry: Tips, Tricks & Alerts