This article, which we were directed to by RIM's
BlackBerry Connection newsletter, offers some troubleshooting tips to help you successfully receive message notifications if you're not when your BlackBerry is its holster.
Q: Why don't I receive my message notifications when my BlackBerry smartphone is in the holster?
A: Try the following troubleshooting suggestion to verify that the correct notification settings are selected:
- From the Home screen on the device, go to Options > Profiles.
- Select your selected profile and click the trackwheel.
- Click Edit.
- Select Messages.
- Click the trackwheel and select Edit.
- Verify that the correct Messages notifications are configured in your profile settings.
- Click the trackwheel and select Save.
If this fix doesn't work, you can also try a different holster in order to verify that yours is working.
When the BlackBerry device is correctly placed in the holster, it connects to a magnet and its LCD screen turns off.
To test this, place the BlackBerry device in another holster. If the LCD screen still does not turn off, the holster
might not be causing the problem.
Other suggestions include resetting the BlackBerry device or reloading applications. See your manual for
instructions on how to try these fixes.
