Zenprise has updated its Zenprise MobileManager BlackBerry management solution to version 4.0.

MobileManager automatically monitors, troubleshoots and manages end user issues in BlackBerry Enterprise Server (BES) environments. It does this by providing organizations running Microsoft Exchange Server 2007 and Windows Server 2008 Active Directory an end-to-end view of the BlackBerry messaging environment, according to the company.

Version 4.0 provides native support of 64-bit edition of Windows Server 2003 and tighter integration with Active Directory.

Active Directory groups can map directly to VIP dashboards-the VIP dashboards auto-populate based on users in the AD group. Zenprise's role based permissions (e.g., Help Desk view, Operator view, Administrator view) are now mapped to security roles in Active Directory as well.

In addition to monitoring the BlackBerry Enterprise Server environment, MobileManager also checks wireless network availability, Active Directory health, BlackBerry SRP availability, carrier availability, WAN/LAN network performance, and overall Microsoft Exchange server health, according to Zenprise.

The idea is to allow Zenprise to identify the root cause of user issues and provide detailed resolution instructions to fix these problems.

"Properly managing a company's Blackberry messaging environment is costly and complicated," said Zenprise VP Ahmed Datoo in a statement. "New tools are needed to automate mobile service management and Zenprise's MobileManager 4.0 provides IT administrators with the ability to automatically troubleshoot BlackBerry service problems."