RIM let us know today that it has enhanced its
BlackBerry Technical Support Services with new levels of support and service options. According to the mob-e-mail and smartphone leader, the upgrade results in a more comprehensive, flexible, and scalable technical support program that can help small-to-mid-sized businesses and large enterprises keep pace with their evolving mobility needs. BlackBerry Technical Support Services programs are available on an annual subscription basis, with the option to upgrade to the next support level at any time.
Here are a list of program features:
New levels of support -- including three levels for SMB and three levels for enterprise customers.
Comprehensive programs -- extending beyond standard customer support to include access to support professionals for planning, management and preventative maintenance, as well as web-based training, instructor-led webinars, certification, online newsletter, and access to the BlackBerry Expert Support Center.
Direct access to advanced support professionals
Preventative maintenance services -- including Health Check Services and Change Management Planning Services, as well as optional Performance and Load Testing Tools to help maximize uptime.
Application development support
Add-on support options
Access to customer support 24 hours per day, 7 days per week
