PDAStreet.com > News > More Satisfied with Apple iPhone 3GS than Palm Pre More Satisfied with Apple iPhone 3GS than Palm Pre
By James Alan Miller
99% of iPhone 3GS users are satisfied with their purchase, according to a recent survey by ChangeWave Research and RBC Capital shows. Of those 82% of respondents reported being very satisfied and 17% satisfied. Let's compare that to the survey's findings regarding Palm Pre satisfaction. While Palm’s newest phone performed very well in customer satisfaction, the best ever for the company, it lagged behind Apple's latest model.
45% of Palm Pre users reported being very satisfied to 42% saying they were somewhat satisfied. That's an 87% combined rating to the iPhone 3GS's 99%. The touch screen, ease of use and fast web browsing for the iPhone 3GS topped users list of likes, while AT&T's network and short battery life were far and away the biggest dislikes.
As for the Pre, users also listed the touch screen interface tops, followed by multitasking and ease of use among most liked features. The Pre's short battery life and lack of access to third party apps led the dislikes. With the Pre, at least, you can pop out a battery an throw in a spare. You can’t do that with the iPhone.
Looks like Palm did a good job of creating a smartphone to satisfy customers, just not as good a job as Apple. It still has a lot of work to do to make up the ground it lost with its incremental Treo upgrades over the years. See here to learn more about the results of this survey.
| |||||||||||||
|
|
