TortoiseBoy
01-28-2003, 12:51 PM
Hi Folks,
I am a new poster here, but I felt that this information might be of some use to you. I had trouble hotsyncing my Palm m505 suddenly last month. After looking on this forum and following some of the advise, I still had not resolved the problem. I then decided to go through email tech support at Palm because it is free and my Palm is more than a year old (outside the warranty period). I went back and forth with the email tech support guys (trying stuff that you folks had alreay told me about, mainly). Finally, the email tech support guys said they couldn't help me anymore and that I should call the phone support folks. I was a bit leary about doing this because outside the warranty calls are $25 according to the web page. Well, I decided to go ahead with it anyway, because I thought maybe a repair would be cheaper than buying a new PDA. So, I called up the phone support people and waited for 20 or so minutes before someone answered. She asked for some info, including the reference number for the email communications I had had with email tech support. After looking things over briefly, she said "Ok, well, I see that you did all of the things that we suggested to do and you also have the correct cradle, so we are going to send you a NEW m505 AT OUR EXPENSE." I was ecstatic. Not only did they never charge me for the phone call, but they are replacing my Palm that is more than a year outside the warranty. I have not gotten the new Palm in the mail and have not gotten a new credit card statement yet, so maybe the other shoe will drop, but so far, so good. Anyway, sorry about the long, rambling message. I just knew that there were other people out there having this problem and it seems that Palm is aware of it and may have a guilty conscience about it. If you were hesistant to call Palm Tech Support, it may just be worth your time.
TortoiseBoy
I am a new poster here, but I felt that this information might be of some use to you. I had trouble hotsyncing my Palm m505 suddenly last month. After looking on this forum and following some of the advise, I still had not resolved the problem. I then decided to go through email tech support at Palm because it is free and my Palm is more than a year old (outside the warranty period). I went back and forth with the email tech support guys (trying stuff that you folks had alreay told me about, mainly). Finally, the email tech support guys said they couldn't help me anymore and that I should call the phone support folks. I was a bit leary about doing this because outside the warranty calls are $25 according to the web page. Well, I decided to go ahead with it anyway, because I thought maybe a repair would be cheaper than buying a new PDA. So, I called up the phone support people and waited for 20 or so minutes before someone answered. She asked for some info, including the reference number for the email communications I had had with email tech support. After looking things over briefly, she said "Ok, well, I see that you did all of the things that we suggested to do and you also have the correct cradle, so we are going to send you a NEW m505 AT OUR EXPENSE." I was ecstatic. Not only did they never charge me for the phone call, but they are replacing my Palm that is more than a year outside the warranty. I have not gotten the new Palm in the mail and have not gotten a new credit card statement yet, so maybe the other shoe will drop, but so far, so good. Anyway, sorry about the long, rambling message. I just knew that there were other people out there having this problem and it seems that Palm is aware of it and may have a guilty conscience about it. If you were hesistant to call Palm Tech Support, it may just be worth your time.
TortoiseBoy