Vent Pcs Frustrations Here!

[macmetal666]

FOLKS:


SOME OF THE THREADS ARE GETTING KIND OF LONG AND AWAY FROM THE INITAL QUESTIONS,

FEEL FREE TO VENT YOUR FRUSTRATIONS TOWARDS SPRINT PCS HERE.

I will have the entire thread forwarded to one of the VP's Of customer service for sprint pcs

FIRE AWAY!

[tspoon]

In sprintPCS's new promotion . . there is little incentive for the existing loya customers who have had 2 sprint lines for over 5 years now. New customers now get $100 off a Handspring TREO (its not on the PCS site yet, go to handspring.com to see it).

Rumors from managers and bewildered techs at 1st and 2nd level inside sprint seem to hint at a change in the near future . . and one even tried to sell me a treo 300 at -$100 off . . but she was unable. She passed me to the corporate versions who agreed that something MAY come out . . but they recommended we go to a sprint store. Ever been to one in Dallas? Pandamonium.

[macmetal666]

I hear horror stories about customer using the raleigh nc location on glenwood ave. some customers have waited as much as 4 hours (myself only 3) just to speak to a rep. then be told to leave their units and return as much as 3 days later.

no phone service for 3 days is like forever for some of its customers.
does sprint pcs care? no
its too bad for some of the employees, its so backlogged they cannot get anything accomplished.
i am glad i work for airgate comm which is only a partner w/sprint. i couldnt handle all that bs, 400+ customers in line at once with one person working cust.care and 3 more standing around selling.

[tspoon]

I've done extensive research on the TREO. If they hold up - and I can see from one of your other posts you have doubts about the quality - they will be the greatest thing in a long time.

To be able to combine my former Blackberry use, with a cell phone that does all the things (I have tested it out, and it has all the functionality I use now with a Samsung 4500) will be a huge benny to me.

Just want to know if you have any final warnings . . with a $5 a month service plan from spint, I'm think it may be worth it even if the thing breaks once in awhile. You can get email and vmail remote if it breaks; and the new PDA is free.

Getting the full functionality in 1 device is what the future is for me definitely. I'm just concerned because I bought a $500 Jornada for my wife 3 years ago and now it's a boat anchor . . so if the trend continues and these things advance . . spending $100 on a phone is no big deal . . but $500 on a phone/PDA with a life span of 2 or 3 is considerable.

T

[gumbobtr]

What a difference a day makes. If you happen to notice a note I posted last week yo will remember I ditched Sprint because of their service. As a matter of fact I think Kris started this thread based on my not so happy feelings with Sprint. Well, I closed my account that day and called it quits. Since this was a eval for our team at work we decided to try other methods of messaging so I had the phone turned back on. As it turns out EVERYTHING was setup wrong the first time around which I feel contributed to a lot of the problems. When I asked the store manager where I purchased the phone if we could turn this one off and started over he said no. I basically did this by accident when I cancelled. As it turns out, when the phone was reactived I was able to more things "working" within 24 hours then I had in a week. I understand Sprint is searching for a new CEO becasue the FEDS are trying to put the last one in jail. His/her first order of business should be to hang signs in all of the Sprint offices reading "Customers Come First." It seems like current mind set is we (Sprint) know what we are doing and the customer does not have a clue. It would certainly help if they pause and think about their reply for a bit first. I find Sprints service very uncustomer friendly.