JigSawMan
03-07-2003, 01:12 PM
For those of you who have not been following the 7135 on Sprint? (http://www.smartphonesource.com/vbulletin/showthread.php?s=&threadid=4138&perpage=15&display=&pagenumber=77) thread at SmartphoneSource (http://www.smartphonesource.com) , drawoh has put up an online petition to get the 7135 on the SprintPCS network. Please support us in making our cause heard by adding your names. Thank you!
The petition is here. (http://www.petitiononline.com/kyo7135/petition.html)
macmetal666
03-08-2003, 12:39 AM
sprint took a bath the last time on the kyocera units......fat chance they will risk loosing 2million in product this time around due to defects!
JigSawMan
03-09-2003, 11:21 AM
To be honest, I don't care if Sprint actually sells the 7135. I'm fighting for them to allow activation of phones purchased from an outside source. You would think that this would appeal to them as they make money from the service and not the sale of the equipment itself. Right now, Sprint only activates the phones they sell. I do not care about any tech support from them (which is usually horrible in any case) so this should be an option they offer. With the government trying to push through the ability of cell users to have number portability between carriers, the next logical extension is to be able to take your equipment as well.
dstaysniak
03-31-2003, 04:50 PM
As an owner of a 7135 on a network other than Sprint, it should be interesting to note that this phone has to be sent back to the manufacturer for ANY type of repair. No existing service provider will touch repairs on it, nor do they provide insurance on it aginst damage.
macmetal666
04-17-2003, 02:47 PM
the above post is exactly why sprint doesnt want to play with it. most of the sprint phones, basic repairs can be made by a qualified tech (like myself) but kyocera wont let techs except there own work on the 6035 and 7135, actually we can work on them but we wont get paid by kyocera for working on them.
sprint likes to keep most of its repairs in house. its cheaper this way and turn around time is much quicker. thus the defective for a refurb policy.
dstaysniak
04-17-2003, 03:09 PM
At this point I would HIGHLY RECOMMEND AGAINST purchasing a
7135. As a PDA it's great. As a cell phone it SUCKS! On a regular basis, in full signal strength areas the phone won't acknowledge incoming calls. The phone can take up to five minutes to gain a carrier lock when roaming. Three times on three different commercial flight the phone turned itself back on without anyone touching it. I understand that Kyocera is aware of these problems and is promising a software update sometime in the near future that will address some of these issues. In the meantime, don't waste your money!:(
littlecay
05-01-2003, 05:29 PM
I followed the posted link to a supposed online petition to have Sprint add the Kyocera 7135 to their line up, but there was no petition at the site.
dstaysniak
05-02-2003, 09:28 AM
Kyocera support contacted me to have me try four things to attempt to solve the problems with my 7135. All of their suggestions failed to function on the phone and I've not heard back from them in over two weeks. As yet, after almost a month I also do not have a replacement phone from my provider. END RESULT: Poor product and poor support.
littlecay
05-02-2003, 12:12 PM
This is part of a post I left elsewhere. It may explain why Sprint is dragging their feet on the 7100.
I have had a 6035 for over two years and LOVE IT! However, I was having more and more problems with duplicate addresses as well as hotsynch problems. After much research on my own, and no help from Sprint or Kyocera, I found out that the problem was likely due to a needed "flash update" to my phone. I also had to do quite a bit of research just to find a way to contact Kyocera to verify the problem and the the fix. I contacted Kyocera (1-800-349-4478 and phone-help@kyocera-wireless.com), and talked with a really helpful guy named, Dave. He confirmed the problem, verified that I needed the software update and that Kyocera could arrange it, BUT, because I got the phone through Sprint, I would have to ask them for it first.
So...I went to Sprint...
They tell me that this flash update will take an hour, but, can only be done at an actual Sprint service center and the closest one to me is 90 miles away.
So, I arrange a business trip, drop the phone off at the Sprint Service Center during lunch, and anxiously return to pick up my newly updated phone after an afternoon of no cell phone or email (yikes!). A sheepish tech comes out to say that the flash update is done, but now my phone does not work at all! I was dumbfounded. Then I discovered that even though the PDA part of the phone was fine, they had blown out all of my data without backing it up.
(Sprint does not ask you about backing up your data or warn you that SPRINT DOES NOT BACKUP YOUR PDA DATA before working on your smartphone)
So, now I have no phone, no contact list...I can't even walk to a payphone and call someone because I don't have a contact list anymore, and I am miles away from home where (thankfully) I have my data backup. Initially, it seemed like they were just going to dump this on me, just like that. But, to their credit, they eventually filled out some paperwork that they said would result in a new phone being sent to me. Since that would take a few days, they also gave me a free cheapie cell phone and activated it with my cell number (interesting!) At least, now I could receive calls, even if I couldn't call anyone 'cuz I no longer had anyone's number. Realizing I lived 90 miles away, the service center also gave me a pre-paid pouch to send my non-working 6035 back in after my replacement arrived.
Four days later, my replacement 6035 arrived. Filled with doubt that they could smoothly transfer my own cell number to the third piece of new equipment in a week, I called Sprint and they activated the new phone with my old number, no sweat. I nervously hotsynched the new 6035 and sure enough, all my stuff was in the phone, also no sweat...cool!(I'd like to see a regular cell phone user replace their hundreds of phone numbers so easily!). I was back!
Then...
After about an hour, I noticed that the new 6035's keypad was randomly entering wrong numbers. I could dial from the address book every time with no problems, but if I manually entered a number (heaven forbid), I could almost never get a sequence of as many as seven numbers without error. Darn!
I called Sprint...again...
No sweat they said, and arranged for another replacement to be sent. No need to drive 90 miles and while I waited for the second replacement, this phone, at least, was usable through the PDA...I was still on the air. The second one arrived arrived three days later and worked just great. Instead of sending one phone back in the pouch Sprint gave me, I returned two, no problems. And the billing adjustments took only two months to get perfectly ironed out...although I have another two weeks until I get my next printed bill to be absolutely sure.
I still LOVE the 6035, I daily do things no one else can do even if they have a cell, PDA, and laptop. And, all things considered, I think Sprint did a good job of trying to recover (in the specific customer service world of recovery). They ultimately did all the right things (replaced the phone, gave me air time credit for my trouble, gave me a cheapie cell phone to use while away from home, etc) But, I can only imagine the costs to them (inventory management/service center management/training/etc) to be able to do the right thing.
Today (two months after receiving the second replacement phone)...I noticed, if I push the number one (1) key a little to the side while pressing the number (not EXACTLY straight down), my screen will jump to a random phone setup menu in the middle of dialing....
to be continued...