New User -- Hot SYnc question

[bbain]

I just bought a refurb IIIc (w/cradle, charger, Palm CD software and manuals for $95, inc. shipping) and I hve a question. When I Hot SYnc using the serial port, it takes anywhere from 10 to 12 minutes to syncronize to Outlook and syncrononize mail, contacts, calendar and to-do list. I do not have it backing up the system since I haven't made any system changes sine the last time I hot sync'ed.

I do have Documents to Go and DataViewMail but even when I was using the Palm mail app it took about as long.

It that normal? I've checked the port settings on COM1 and the Palm is set to "as fast as possible" and automatic flow contraol and the laptop serial port is set to 57K, with hardware flow control. 10 mnutes is a long time to sync, or so it seems to me!

Bill

[DrMud]

Ten minutes does seem too long for a simple HotSync but if you have the Palm almost fully loaded it might take 5.
What OS is on your laptop?
As counter intuitive as this sounds slow you Local Serial setting in HotSync manager to 57,600.
Let me know if that makes any change. Were you using Norton AntiVirus when you installed the Desktop Software?
DrMud

[bbain]

Changing the COM1 speed didn't help. Since the PC is a corporate box, I'm pretty sure that Norton was on it and running.

I cna try taking off all the Palm S/W off the PC and stopping Norton and re-installing the Palm S/W.

The IIIC shipped with version 3.X of the Palm S/W, so I *think* the install sequence should be:

Install version 3 from Palm CD. Tell it to use Outlook. Test it.
Install DTG. Test it.
Update the Palm S/W to version 4.1. Test it.
Update HotSync Manager to latest version. Test it.
Instll latest version of PocketMirror frm Chapura website. Test it and hope I'm done.

Is that right?

Thanx!.


Bill

[DrMud]

Your on target.
DrMud

[JohnKes]

You should fiddle with the speed setting in the HotSync program too. My PalmPro (a long time ago) HotSync'ed faster when I changed the setting from "as fast as possible" to 57,600. Changing the COM1 speed on the computer didn't do anything.

Do you have AvantGo? Sometimes their server is slow, which slows down the HotSync process.

[DrMud]

Good points John.
I did state that the change should be made in the HotSync manager but maybe I was not as clear as needed.
YOu are also wise to think of Avantgo. I haven't used it in some time but you are ever so right about how that could be the culprit.
Doc

[bbain]

OK, the problem appears to be the mail. Setting the HotSync to "Do Nothing" for DataViz Mail, I get a HotSync in a minute or two.

Interestingly, the Palm application "Mail" still receives all teh email too, along with DataViz Mail so maybe that's part of teh problem.

BTW, it too almost a day -- re-installing all the Desktop software took several tries to get teh email wotking again.

I didn't see anything to help on DataViz's website. Anybody got any thoughts?

[iiicRules]

I'm pretty sure this is what you guys meant and i am also sure you've tried this but how did you check the speed on your palm? The hotsync speed setting on the palm would override any setting on the desktop i think.
Go to System, Preferences, Connection, Then Select Direct Serial then click edit and details and check speed is on 57,600 bps not 115,200 bps, and make sure Flow Ctl is on Automatic-(i don't know why but mine is on that and it works fine.)!
Also under System, Hotsync and on the options menu there is Conduit setup. You could check there were no conduits there that shouldn't be.
and 1 other think if its trying to sync with anything on the internet like e-mail or anything make sure your internet connection is ON. cus i had problem with avant go when i was doing hotsyncs with the internet off.
good luck, i'm sure you'll find the problem soon!
iiicRules
:)

[Telyx]

Those "Connection" prefs in the Palm don't influence HotSync; they're for connecting the Palm to a modem or cellphone. You change the HotSync connection speed in the Palm Desktop HotSync Manager screen.

[iiicRules]

I am willing to be corrected but I think you are mistaken, Telyx. I admit I may be wrong.

[JohnKes]

There IS an effect when you make changes to Connection, if you are using USB. The default is 57,600. You can change it to 230,400 for a 4x speed boost.

Too bad 57,600 is as good as it gets for Serial.

[bbain]

I tried the HotSync using a USB cable instead of the serial cradle with all teh parameters set to 115K or "as fast as possible" -- it still took over 10 minutes to hotsync. so I suspect that line speed is not the issue.

Not sure what the next step is at this point. I guess I just live with it.

[iiicRules]

uninstall palm desktop. Hard reset palm, don't restore but start from scratch. You can export your addres memo todo and datebook before uninstalling palm desktop under the file option than reimport them when everything is reinstalled.
Have you tried installing palm desktop on a different pc and hotsyncing to that??

[JohnKes]

You already figured out that mail is the issue. See what DataViz can do for you.

Putting a Palm IIIc in a USB cradle does not make it a true USB connection. You are only connecting the Serial pins of the IIIc to the corresponding pins of a USB cable. You won't get USB speed. 57,600 is still max, so not much more you can do until you resolve the mail problem. In fact, you should reset all parameters to 57,600 for best performance (as DrMud and I previously suggested). My guess is that this will prevent HotSync Manager from wasting time continually trying higher speeds, only to continually fall back to 57,600.

[starblazer]

An alternative would be 2 get a software that can tweak the speeds of hotsync and push ur palm 2 the limits. A good example would be the program pilot install. if i am not wrong, the ordinary palm hotsync prog. can only sync at speeds of up 2 115200. pilot install can push it to 2 256000. always worth a try.

[DrMud]

Do you know how this software increases the speed of a serial connection? If I recall this software correctly it does not require any software to reside on the Palm. If that is true, then there can be no data compression involved to increase speed. I am really curious! Do you have information from the developer that you can share? This could be a big advantage to a lot of people.
DrMud

[JohnKes]

I don't think a serial port chip on a IIIc can go that fast. This tweak may not work for Palms with serial connections.

I can get 230,400 with my Prism just using Palm Desktop with USB.

As a side note, my Prism and my wife's m500 were set to 57,600 when we got them last April. I only recently discovered that they could go 230,400 on USB. What a difference!

[bechcorp]

you're lucky. i just upgraded to palm desktop 4.0 w/ hotsync 3.0 and now i can't sync at all.

waiting to go back to hotsync 2.6.1 in the morning. seem like my email i got from palm might have been automated.

-just reinstall the software-

-bech

[DrMud]

bech,
Did you UNINSTALL the Palm Desktop before the upgrade?

Consider uninstalling the version you now have using the directions linked below. Then download the newest Palm Desktop from Palm.com and install fresh.
Doc


Palm Desktop Uninstall (http://205.141.210.148/SRVS/CGI-BIN/WEBCGI.EXE/,/?%20%20St=12,E=0000000000146484133,K=6403,Sxi=6,Ca se=o<br%20/>bj(<br%20/>10109))