Drats - T|T locks-up when changing SD Cards

[CaptMyCapt]

My T|T locks-up when I change any SD card. I have 16mb's, 32mb's, 64mb's, a 128mb, and a 256mb card. Some of these cards are SanDisk and others are Lexar. I've emailed Palm Support on a couple occaisions to no avail. Palm Support was absolutely useless by either not responding, or telling me to do the exact same things I told them I had already tried in my previous emails to them (I always included the entire thread of discussion in my emails to them). Palm seems to have a pat response no matter the problem. This problem has occured since my December purchase of the T|T. The lock-up problem even occured before adding 3rd party apps. I've soft-resetted, hard-resetted, and reloaded the 3rd Party apps to try and solve this issue. Here are the specifics:

1. When I remove a card, any card, the T|T just locks up. I do a soft-reset and and then insert the same card, or another card, and the T|T is fine.

2. SOMETIMES the exchange of cards work perfectly when the T|T is powered off when removing a card, and powered off when I insert a card. Rarely does it work well when powered on, but, yes, sometimes it does. At least Palm Support confirmed that I shouldn't have to turn the T|T off to remove or exchange cards.

3 Every once in a while I get the following Fatal Alert:
"Emu168KMain.c, Line:403, illegal instruction 4848 at address 0000AC3E"

My work-around is to load everything (docs, ebooks, games, music, etc.) that I need onto one large SD Card (currently, a Lexar 256mb). So far, this tactic has accomodated me in that I don't have to exchange cards. However, since I love music, I may now need to go to a 512mb Card - (Yikes! the expense!)


:mad: :mad: :mad:

[Kasia]

Is it possible to return your TT to the store where you purchased it & exchange it for another? I don't think this will work if you bought it online, but if you bought it at a physical store, I would talk to the manager & see if they can't help you out.

[Lainar]

You may want to check the software you have loaded onto the card and see if that is the case. I would do a full backup of your T/T, do a hard reset and then try putting in a card and see if it locks up. If it does then exchange your unit, if it doesn't then check to see if something you've installed is causing problems

[CaptMyCapt]

Thanks Lainar & Kasia - I believe the common thread in both your responses is to return it since I've tried every other thing I can think of, including the hard-reset and reload. My delimna is I purchased the T|T at a Price Costco back in December 2002 and have no original packing materials whatsoever. This certainly may be a return problem, but to your point, Kasia, it's worth a try.

[Kasia]

As long as you have your sales receipt, you might be able to return it. After all, you paid for a unit that works, & it's certainly reasonable to expect that it would be working after only 3-4 months of use.

I would imagine that Price-Costco would want to be returning the unit to their distributor & then to Palm for credit, so the fact that you don't have the original box may not be an issue. It's not as if they would turn around & try to sell this unit to another customer (we hope).

They may feel that this is Palm's problem, but I would try to persuade them to see that they are selling Palm's products & should be willing to stand behind what they sell in their store.

Good luck - if it doesn't work you could perhaps try the Palm exchange program for $40 or whatever it is that they charge now.

[DJFriar]

Costco, due to its membership status - will let you return anything, anytime. I've returned things over a year later, no questions asked. I would just take it back, and ask for a different one - if its an exchange, the packaging shouldn't matter - as they can always just open one, give you the physical TT, then out your defective one in the box to send back to Palm.

[CaptMyCapt]

Thanks Kasia & DJFriar, this is encouraging . . . I'll make certain I back up all data and take it back to Costco on my next visit. I certainly appreciate your advice,

[OldBlue]

CaptMyCapt

Just my two cents ... CostCo has a great return policy. My brother-in-law swears by it and buys a lot of his techie stuff at CostCo specifically because of their return policy. Also, one of my co-workers returned an Olympus digital camera that stopped working after 3 months and CostCo took care of him to his satisfaction. Good luck!

OldBlue

[CaptMyCapt]

Originally posted by OldBlue
CaptMyCapt

Just my two cents ... CostCo has a great return policy. My brother-in-law swears by it and buys a lot of his techie stuff at CostCo specifically because of their return policy. Also, one of my co-workers returned an Olympus digital camera that stopped working after 3 months and CostCo took care of him to his satisfaction. Good luck!

OldBlue

Much, much more than two cents . . . thanks OldBlue