Can't hotsync after Fatal Alert...HELP!!!

[judyknight]

After playing Zap!2016, I had to reset. Then I got a Fatal Alert on the Clie: "Can not open sort database."
Following Sony's unhelpful advice, I uninstalled and reinstalled intellisync lite. As soon as i pressed the hotsync button, I would get an error message: "Hotsync Problem: Unable to initiate HotSync operation due to system error."
I did a hard reset and hotsynced again. It went a ways through the hotsync, but after I accepted the changes of the date book (syncing with Outlook), it immediately showed the error "Intellisync for Sony Clie: Unable to write or update application data."
Please help!
Thanks,
Judy

[jodilew]

I had the same problem 2 years back.... I had a palm III then.... Anyways, I called PALM and told them the problem. The guy told me to completely uninstall my palm desktop including the registry. Reboot the puter. Install the palm desktop again and I can hotsync again. Try and let me know....

Jodi

[DrMud]

Sounds like a plan. Give the link below a quick read before you start your removal/reinstall.
DrMud

How to remove and reinstall the Desktop (http://205.141.210.148/SRVS/CGI-BIN/WEBCGI.EXE/,/?%20St=12,E=0000000000146484133,K=6403,Sxi=6,Case= obj(<br%20/>10109))

[judyknight]

Thanks! I'll try it. I wrote to Sony, and they said to go to MS Gate to remove the DB file associated with the application that crashes the hotsync. BUT, when I try to open MS Gate, it says
"Handheld Full: The data storage of the handheld is full." And when I press "OK" it doesn't open MSGate, but instead goes back to the main menu.
Aargh!

This was my third message to Sony that they responded to:
question: I am getting a Fatal Alert: Can not open sort database. This occurs after I hotsync. The hotsync gives me:"Intellisync for Sony Clie: Unable to write or update application data", then I get another hotsync error, and hotsync ends, then I get the above fatal alert on my clie, and have to reset. What should I do?

[judyknight]

I'm so happy to report a functioning CLIE!!
I redid a hard reset (which I had been doing wrong). I followed the uninstall reinstall instructions for the Palm desktop, and I'm back in business!
Thank you so so so much, friends!
Judy

[jodilew]

You are most welcome.... All the best....

[DrMud]

Judy,
You are in good company as regards doing the Hard Reset improperly. Many of the emails I receive state they have done a hard reset and I am timid to present the correct method for fear that I will irritate them if in fact they have done it correctly. I'm glad to see your success has made you a more knowledgeable owner and happy Clie user.
DrMud

[judyknight]

Thanks, friends,
So, should I pass on Zap, or do you think I could have done a simple soft reset without problems? Do many have problems with a game like this?
(It sure was a good game...)
Judy

[jodilew]

Hello! Sorry for the late post...

I have ZAP2016 in my clie N760 for about 6 months now and I never have any problems.... Did you know that you have to free minimum 600KB space before playing?

[judyknight]

Did not know--this will probably help.
Many thanks,
Judy

[jodilew]

Very welcome....