EM-500 Lock-Up

[Mark Hudson]

I have an almost 2 yr old EM-500 that is freezing up. I have about enough time to align the screen and set the time zone before it will not accept any more input. Some times it will not start up after hitting the reset botton on back. I have done a soft reset, a hard reset, replaced the main battery, attached the AC power cord....It is more frustrating than my Compaq laptop. Prior to my EM-500 having a stroke, I have not changed/added anything to it. At this time, it will not restart at all. Any ideas???

[freqdoc]

I'm having the same problem, just started today. My EM-500 keeps locking up, and its a pain to get it to come alive again. The last thing I did was install some picture viewing software, and then it started to hand when I ran it. Now it just hangs exacly like you describe it. If you figure it out, Let me know!

Ric

[Python]

Just for the record, what picture viewing software did you install?

[mrthirteen]

I have the exact same problem as you guys. Someone please post if they have an answer, as I have spent hours researching to get this problem fixed...aside from opening it up, or sending it to casio. Not exactly my favorite options.

IN addition to your guys problems, when I do a memory re-initialization, it gets to the "starting..." screen and just flat out stalls. I let it go for 2 or 3 minutes before resetting the unit. Should I just let it do its thing? Or should it be finishing its operations sooner? I'd like to buy a broken screen em-500 if anyone reading this would like to sell their broken one. This seems to be a pretty big problem with this model, I sure wish casio would direct some of their resources to figure out how to help their out of warranty customers. Then again, things could be worse. Thanks for your efforts!

-13-

[mzgarrick]

I had a similar problem a while back. It wasn't completely locked up - I could use the buttons and sync, but it wouldn't register screen taps very well. Resetting (hard or soft) didn't help.

What ended up fixing it was sliding a post-it note around the perimeter of the screen (under the plastic "picture frame"). There was a piece of dirt or something under there that was interfering with it accepting screen taps (I had used some compressed air - Dust Off - to clean the screen before - that must have been the cause of the problem).

Good luck!