Recall??!

[dirkus]

I have had the iQue on advance order with GPSCity for a number of months. I spoke with them today to try to find out when I might be getting my 3600 and they told me that they had gotten and shipped 5 last week but early this week they were notified by Garmin that they were recalling all of the units due to a problem with the chip. They were also told that Garmin hopes to begin shipping again in a couple of weeks. :( :eek: :confused: :(

Anyone else heard anything like this?

[OWG]

I preordered from GPSCITY.CA and called there today. They said that they didn't expect another shipment until mid-August. They did not mention a recall, but I didn't ask. I am not expecting anything till September now, don't want to get my hopes up.

[reinbeau]

Well, I suppose I should be happy that the recall happened before I got mine. I hope they can fix whatever is wrong. I've been ordering accessories from various places (256 SD card, card reader, case, screen protectors, car kit, etc) so I guess everything will be paid for before I actually am billed for the iQue. I'd be interested to hear if anyone had experienced the problem they're recalling for.

[sigpro]

Hi dirkus, I don't see how Garmin could have done a recall if they shipped me 50 of them today. I got the tracking number and all. I’m sure, like I posted before that companies are just making up stories to try to calm customers because of the delay. As far as I know Garmin is shipping as fast as possible to everyone. If you have a question as for why only 50 to me…well the first PO that I placed with Garmin had that quantity, because we were not sure if it was going to sell. Being new and all, Long story short; I have 3 more PO’s all ready, but does wont come in until late August.

We just have to be patient and if the company you placed your order with had made their PO in advance. Garmin is sending units in “first come-first serve” basis. Who ever made the purchases first will receive the product sooner.

[Moose Man]

Rumors - rumors - rumors, this is one topic that will not be kept quiet ala Bill Clinton's philandering. If there were a problem with the iQue official notice should come from either Garmin or the tech wires - not chat boards and not by rumor spreading.



:(

[Stymyx]

Case in point: I told Darrel at TVNAV (someone who is definitely "in the know") that this rumor was going around PDAStreet and asked him if there was any truth to this. His response was:

"That's the first I've heard of any recall."

Looks like just another rumor, folks! Maybe some other retailers are willing to make up excuses, but Darrel seems on the up and up.

[Stymyx]

Personally, I think this rumor was started by a PocketPC user! :p

[Moose Man]

Originally posted by Stymyx
Personally, I think this rumor was started by a PocketPC user! :p

It's also amazing that first time posters post such "rumors"without having a unit in their hand or solid information such as a formal notification from someone other than a "phone" clerk.

[dirkus]

Gee, Moose Man, I'm sorry I haven't posted as many times as you and obviously aren't nearly as smart either! Excuse me for trying to participate in this forum by relating some information that I got directly from the vendor I have a unit on order with.

I was simply trying to get some input as to whether anyone else had heard anything similar. Sorry to intrude on what is obviously your personal forum!

[opusxcigars]

Personally I just heard the same thing from a different dealer. Garmin is doing an update on the iQUE, the dealer said an update or a chip, he wasn't sure. Thus his shipment wont get here until this Friday or Monday the latest.

Any other amblings?

This was GPS World Supply.

[lostagain]

I already got my iQue from GPS World Supply and it seems to be working fine. It did hang up once when I asked it to route me to Havana.

I just tried it again and I got a "Route Calculation Error" dialog box. But this time I had the GPS off.

I wonder what the problem is, and if there's really a problem?

Maybe I should register mine with Garmin already.

[dirkus]

The "Higher than expected Failure" post would also lead you to believe that a third vendor has a similar story. Here are three independent vendors that are telling us the same "lie". I think there is more to it than a rouge vender trying to cover up the fact that they don't have units to ship yet.

That story doesn't make sense anyway. If I was a vendor, I wouldn't be telling prospective customers something that was untrue that may make the prospect question the quality of the units and therefore take the chance of missing a sale.

I'm not saying that this is gospel, just that it is worth keeping an open mind on. Obviously, no "hard" imformation is forthcoming from Garmin and we are forced to rely on what our vendors tell us.

dirk

[Moose Man]

Dirkus - no flame was intended per se - the issue as I see it is that we all respond to a "phone clerk" as someone with credibility. This board has been all to quick to draw on "speculation" with regards to shipping and quality rather than getting hard evidence.

It's fun to speculate but can also be deterimental when posts are made with regards to "phone clerk" information.

I'll give credit to Dell for post a press release regarding the delay of the Axim with the new Pocket PC software and then for "holding" off the public offering of the "patch".

If there were an official recall - the vendors - and eventually this board would post either that recall or link to the official notification.

I just feel that it is best to post accurate data and to avoid "speculation" based upon "phone clerks" information. I personally have never seen a product recall told to a distributor without at least some official news or press release issued to the wires or via an email.

The higher than expected failure rate topic is of a similar nature - that information should come from Garmin and not from another phone clerk. The units haven't been out long enough to determine a failure rate.

Your now multiple posts show that you will be a returning to this board - but at the time of my original reply - you had only posted once.

Do you think it possible for someone to post such a "negative" topic - just for fun? That was my point - sorry you took offense.

[sigpro]

Hi guys...after reading all this posts I want to clarify something. Just to be clear, I wanted to let everyone know that I am not in sales; I'm a Product Manager and that is how I'm getting my information. The info I get comes straight from Garmin and they would have no reason to "lie" to me on the status of their products. As of today, they have not mention to me any sort of recall on their units and as stated before, my first batch of units are on their way. Hope this sheds a little light on the subject and if I hear anything from Garmin, I will make sure to post it here.

I'm waiting on a unit for my self, so I'm as impatient as everyone here. This forum has great info from the users that have received their units already

[sigpro]

Guys I'm sorry to inform you that the recall is actually true..sort of.
The unit itself has no issue, but the main problem is the cradle, as you may have heard from the other members that have received their units, the cradle breaks easily, so expect delays on your units...but I guess it for a good reason. If I waited this long I guess I can wait a little longer and hope the resolve the "cradle issue fast"

[Moose Man]

This Universal Connector issue that keeps croping up on some of the other posts - if I have a sturdy Zire or Tungsten T cradle - I wonder if I'll be able to use it instead.

I'll let everyone know when I get my unit.

[sigpro]

I hope you could, but garmin wont even ship the units until they have a fix...this has been the longest wait for a product. It's frustrating, but like I said before; I rather have a working cradle then to have to worry about the replacement later down the road. I hope the ETA for the Nav kit witch is mid-august, wont go past that!

[dirkus]

Well, I started this thread after hearing something from one of the people at GPSCity and now I'm going to respond in another way based on something on their web site.

If you look at the iQue page on their site, they have a table regarding backorder shipment status. According to this table, they just received one shipment today and were able to fill backorders placed through March 17th. They are expecting another shipment Wednesday and it has reportedly already been shipped by Garmin and is on its way (I sure hope so because my iQue should be in that! :D )

It would seem Garmin has started shipping again... I wonder if these units are any different than the first few released?

dirk

[Garv]

I think I remember seeing a post on one of the newsgroups that someone with a broken iQue cradle was able to use the m515 cradle instead. Since I'm trying to avoid having to buy an additional iQue cradle for work, (already have a pair of m515 cradles) I think I will try it out when I get my iQue. I'll find out on Wednesday when I get my iQue and post back the results. Hope it doesn't go up in a puff of smoke! ;)