Click to See Complete Forum and Search --> : 2 Mysterious Hard Resets
Over the weekend, my iQue went through 2 mysterious hard resets. I didn’t even realize they were hard resets then… :rolleyes:
On Saturday, after a long trip, I put the iQue in my pocket and when I put it back on the car kit and switched it on, the time was all wrong. Without a second thought, I adjusted the time and then realized that the voice navigation and all my waypoints were gone too. However, I did not suspect anything as the recent finds for the QueFind and the QueTrip information were all accurate. I thought it was a problem similar to that that someone else posted earlier and that I had to reinstall the voice. However, when I went home and synced the iQue, all the voice files reinstalled and all my waypoints and other data entries came back and the unit worked fine. So it looks like it was the equivalent of a hard reset.
On Sunday, as I was taking the iQue out of the car kit, the screen flashed and I had the digitizer screen come up. The time was wrong, voice was gone and again, all records deleted, except for recent finds in QueFinds and the QueTrip information. I synced the device again and everything was fine.
Very weird ! It looks like my iQue hard reset itself twice! How did that happen? Anyone with a similar experience? Should I send it back to Garmin? :confused:
Also, question is where does the iQue store the recent QueFind data and the QueTrip data since despite the seeming ‘hard reset’, all these information were still there even though all the data records were deleted ? Are they stored on the SD card ?
Thanks for any help !
stevevo
08-25-2003, 04:34 PM
I haven't had the hard reset but have had a problem with the voice going away many times. I have had the screen refuse to draw the map and just blank and then have to go in and soft reset many times and it seems to work fine after that. I have noticed some of the milages are not right either but then that is with the software or Mapsourse program.
It has worked rather well though here on vacation and many praises. It seems to know what the speed limit is on most of the roads so when you route to somewhere it takes in the speed limit which is neat. I have routed to many places and get there right when the thing has predicted that it would. There are several issues that I will take up with Garmin on my return from vacation.
kokopeli123
08-25-2003, 11:29 PM
yolk,
My iQue did a hard reset all by itself on me yesterday afternoon. I was checking the calendar when it reset. Fortunately I had run a Palm Back-up SD card on Saturday night and didn't lose any data.
kokopeli123
jackT
08-26-2003, 04:19 AM
I observed also that most of the Que programs data - saved routes, tracks (tracklog and saved tracks), recent finds, trip data, GPS data - are preserved after a hard reset.
They should be stored in non volatile memory (part of ROM or dedicated memory)
JT
kokopeli123
08-26-2003, 08:05 AM
JT,
Mine were all gone. It was like I had just turned on a brand new machine with the digitizer screen showing.
kokopeli123.
kokopeli123
08-26-2003, 08:35 AM
Just had my second hard reset with total data loss :confused:
kokopeli123
Suprastar2000
08-26-2003, 08:57 AM
This is probably a dumb question but when you say total data loss, does that include organizer and address book info as well?
-Ash
jackT
08-26-2003, 09:06 AM
kokopeli123,
after a hard reset, all the databases (datebook, adresses....and any non GPS related data) are erased, as well as any newly installed application, and you restart and initialize your as if it was for the first time;
But most of the data related to the garmin Que applications (saved routes, tracks, trip data...) are still here. The only exception are the waypoints, since they are stored in the address book that has been erased by the hard reset.
JT
chris5758
08-28-2003, 10:09 AM
My guess is that the palm/ garmin IS a computer, and as we all know EVERY compuetr will crash eventually.
Bulls**t.
I have had a PalmIIIxe for almost 4 years. Never, ever had to do a hard reset, and it has never performed an "auto hard reset".
I'm expecting the iQue to be at least as reliable. Saying "it's a computer, and will crash", is, I'm sorry, just crap.
That's just a excuse for the manufacturer to produce poor quality product.
Right now there seem to be too many problems with this unit for me to trust it with MY data.
I know that it's backed up. However, I'd sure as heck hate to be somewhere away from my computer if it reset itself.
Earlier this summer I was in Italy for a business/holiday. My trusty PalmIIIxe contained maps, an english/italian/english dictionary, information on hotels, sights and many other things.
I was absolutely confident that the Palm would work, and that I'd not have to rely on anything else, such as paper copies of my information.
I feel that if i'd been using an iQue rather than my "ancient steam powered" palm, I'd need to either duplicate everything in paper, or carry my laptop so it could reload my palm every other day.
Not an option.
I'm drooling over the iQue (I currently use a Rand McNally gps sled on my Palm) and don't want to wait to get one, but until they can get these mysterious hard resert (and various other quality issues) fixed I'll have to leave it on the shelf.
I hope they get their act together soon (so I can get one too)!
JohnnieMo
08-29-2003, 10:36 AM
This exact thing has just happened to me twice in the past 3 days. I've only had the thing a week!! It does a hard reset. It has only done it while in the cradle charging. At first I thought the battery went dead or something, but this last time it did not.
I've restored twice from my PC, but this is really getting frustrating!! What did the rest of you do?
kokopeli123
08-29-2003, 10:42 AM
- Complian to Garmin and live with it :(
- Use a Palm back up SD card to restore my iQue ;)
kokopeli123
Pardon the ignorance but what is the difference between the Palm Backup SD card and a normal SD card ? Is there any software that we can use that would allow us to use the normal SD card as a backup ?
kokopeli123
08-29-2003, 12:55 PM
The Palm SD Backup Card (http://store.palm.com/product/index.jsp?productId=1306839&srccode=cii_1013502&cpncode=11078855) lets you insert the card, push one button and back up or restore the entire iQue.
There is other software (like Backup Buddy - http://www.backupbuddy.com/) that lets you save your data to a regular SD card.
I prefer to keep my data and backup on seperate cards, that way if something happens to one of them I don't lose everything.
kokopeli123
Thanks kokopeli123. Unfortunately BackupBuddyVFS - the version that allows you to backup to SD cards don't work with OS5 for now.... :(
Will have to try to look for another version. Any other recommendations ?
kokopeli123
08-29-2003, 06:44 PM
Here's a post from another thread. Sorry for the bum steer on Backup Buddy.
"I am using a program called BackupBuddyVFS on the Garmin. Whenever I want a backup I can press the backup button on the screen. I also have it set to automatically do a backup every night at midnight. All backups are to the SD card. I used it on my Sony Clie and had to restore from the backup after I let the battery dry out. It worked perfectly. I have installed it on the Garmin with no problem."
http://www.pdastreet.com/forums/showthread.php?s=&threadid=24519
kokopeli123
Kokopeli 123,
That Palm 64MB backup card looks interesting. Having never had a Palm before the Que, is it hard to do the backup process onto the 64MB card ?
Thanks,
Carl
kokopeli123
08-29-2003, 08:14 PM
Carl,
It's cake. You insert the card. The backup screen appears automatically giving you two options: backup to the card or restore from the card. Select one of the two options and in less than thirty seconds later, it's done.
You also have the options of backing up everything, backing up selective things, or even encrypting the backup card.
IMHO it's worth the money.
kokopeli123
reinbeau
08-29-2003, 08:15 PM
Originally posted by yolk
Thanks kokopeli123. Unfortunately BackupBuddyVFS - the version that allows you to backup to SD cards don't work with OS5 for now.... :(
Will have to try to look for another version. Any other recommendations ? Backup Buddy VFS is working fine on my iQue. From their website Blue Nomad (http://www.bluenomad.com/support/supp_backupbuddyvfs.html) :
Can I use BackupBuddyVFS on my device? BackupBuddyVFS is only for use with devices that have SD expansion cards or Memory Sticks®. The only devices for use with BackupBuddyVFS are the devices with MemoryStick or SD and MMC card capability. BBVFS doesn't support the HandEra 330 at this time. Please make sure you have the latest version of BBVFS from our website.
Does BackupBuddyVFS work with Palm OS 5?
Please note that BackupBuddyVFS (handheld application) isn't officially OS 5 compatible at this time. We hope to release an updated version soon. We apologize for any inconvenience, but don't have an estimate on when this new version will be ready. We have heard there are some issues with screen display in the advanced mode of BBVFS. You may be able to work around this by writing the first letter of the filename you want to scroll to...
BackupBuddy for Windows desktop application has been shown to be compatible with OS 5 devices. Palm has listed BackupBuddy on the Tungsten compatibility page.
ROM backup on Some OS 5 Devices doesn't currently work with BackupBuddy Desktop for Windows. We are planning on upgrading BackupBuddy for better support in the future. For now if you have an OS 5 device, the best thing to do is to disable the "Backup of applications and data in Flash-ROM" option in your BackupBuddy Desktop.
If anyone is interested in a backup app, I know Backup Man V1.3 and Card Backup V2.0 work with os5. I use them on my Zire 71. I was going to get a Ique 3600, but after all these post about people having problems I think I'll just wait for the next updated version. When ever it comes out. These hard resets sound a lot like ppc's. Strange.
Thanks for the info Kokopeli123. Sounds great. I'm driving from northern Ohio in a few weeks to Colorado Springs. If I had a crash, which I had about a week ago, I'll have no computer to do a restore. The 64MB backup sounds great if it will work in the Que. Looks easy...
Thanks again,
Carl
:)
kokopeli123
08-29-2003, 09:01 PM
Carl,
That's the reason I went to the backup card. I never travel with a laptop anymore, just a PDA. I've been saved by the backup card a few times (battery run downs, etc.) Looks like the iQue will add a few new stories until Garmin issues their first update.
kokopeli123
Hmmm... Well, I had based my statement on what was on their website "Please note: OS 5 Devices including Palm Tungsten are not supported at this time_". In any case, I went back to try BackupBuddyVFS (free version) on the iQue. I managed to get it to save a backup onto the card but for some strange reason, there was no restore button available when I run BackupBuddyVFS (from both the handheld or the SD card) and I couldn't do a restore. :rolleyes:
Since backingup is useless without a restore, I gave up and tried Card Backup V2.0. It worked perfectly :) I did a backup, then did a hard reset on the iQue and wiped out all the files. I then ran Card Backup on the SD card and did a restore. Viola, all the voice files came back as did the address information. I guess all the other stuff came back too but my main concern was to be able to get Voice Navigation to work and it did !
I now feel much more confident in taking the iQue for long road trips :D
halmueller
08-30-2003, 03:42 AM
I've had a total of 4. 3 were on removal from the cradle, and 1 was on insertion. Total data loss, GPS status preserved.
I also seem to have a failed internal antenna (works fine with an external antenna), so I think mine is going back to Kansas soon.
Kokopeli123,
Could you confirm that you are using the Palm 64MB Backup Card Plus in your iQue 3600, and that it works just fine ?
I'm about to take the plunge and place my order. Sure looks like just what I was looking for to backup the internal stuff on my Que.
Thanks again,
Carl
kokopeli123
08-30-2003, 10:44 AM
Carl,
I am using the Palm 64MB Backup Card Plus in my iQue 3600 without any problems.
I've been through 3 hard resets on the iQue and the Backup Card Plus has completely restored all the data.
I don't mean to be a salesman for Palm (I wish they made a 32meg version), but it's worked fine for me.
kokopeli123
Kokopeli123,
My Backup card is on order.
Thanks !
eric777
08-30-2003, 07:51 PM
I'm having the same problem! This is very frustrating> does anyone have a "fix" from Garmin? I've had the 12 XL from them for years and expected the same sort of reliability.
Maybe garmin should provide a backup card with each iQue!
;)
coop
- The Raven -
08-31-2003, 10:47 AM
Read the thread and wanted to add some experience with my own iQue.
While using the calculator at the supermarket yesterday, suddenly discovered the iQue had done a Hard reset. Everything had disappeared!
Went back home and restored everything with a HotSync. Then started experimenting with the iQue and discovered that I am unable to do a "voluntary" hard reset! What the heck!?
Anybody else has an iQue that won't do hard resets on command (only when it suits it)?
Another involuntary hard reset happened to me. :mad: This time, it happened either when I took it off the car kit (iQue was off) or when it was lying around the car (probably the former but not sure). Fortunately, the software Card Backup 2.0 (http://www.jkware.com/CardBackup.php) came through for me and I was able to restore everything, including voice navigation within a minute. :)
Raven: Have the involuntary hard resets, but am able to do the hard resets on command.
eric777: Think I will be calling Garmin in the next few days to see what they have to say. Anyone out there contacted Garmin about this yet ?
Originally posted by coop
Maybe garmin should provide a backup card with each iQue!
;)
coop
Excellent suggestion - esp if Garmin doesn't solve this problem ;)
However, IMHO, I don't quite see what else a dedicated backup card brings to the table unless you are really concerned about keeping your backup and mapdata on separate cards. If you already have a big enough SD card for the detailed maps, it would seem like a backup app like Card Backup (http://www.jkware.com/CardBackup.php) (which I use) or Backup Man V1.3 which ALMS suggested should be enough.
I agree, that the backup card is really not an option, but I just couldn't resist.
The do have to fix this, and fast. I really want to get one of these, but as far as I'm concerned, this is a deal breaker.
I've been invloved with computer and electronics design, testing and manufacturing for years, and this sort of thing is what we call a Class A problem.
Loss of customer data. That's about as bad as it gets. Exploding or catching fire in the cutomers pocket it worse, granted, but loss of data is bad... Having a workaround of "re-synch" after it dies is not an answer.
Scenario: I've been working all day in meetings at a client site. Didn't bring my laptop, as I'm only going for a day and wanted to travel light. Also would be walking on production line and wanted to be able to scribble notes into Note Pad. All meeting notes, minutes, etc. are in iQue and I'm headed for the airport. Get home and try to turn it on to synch contents of iQue (said meeting notes, etc.) to PC for backup and further use.
Oops, iQue has reset itself and all my notes are gone.
Not Happy. Not happy at all.
I can actually do the "light trip to a client" with just my PalmIIIxe and external keyboard. I feel completely secure knowing that the data is safe.
The thought of dong THAT with an iQue makes my blood run cold.
I hope they fix this soon.
coop
Update: I called up Garmin's tech support and they asked me to send my unit in for them to repair. They said that if they can't fix it, they would replace it...
Am a little reluctant to do so as I may have a trip this weekend. Oh well...
I'd sure be interested in knowing how they fix this.... and how they know that a replacement unit won't have the same problem....
coop
eric777
10-07-2003, 08:43 PM
;)
Anyone have any luck with the patch as a solution ?
I've installed it but results so far are not good ...
luserSPAZ
10-07-2003, 10:44 PM
I've had my iQue for about a week now, and I've had it mysteriously reset on me twice. Not cool. Luckily I haven't lost much data from them, but it definitely upsets my faith in the device. It's a real shame, because otherwise I'm loving it. Someone here mentioned that they got an RMA from Garmin for this problem. How is the exchange service, is it easy and fast enough to go for? I did install the patch, does anyone know if that has any effect on the mysterious resets?
reinbeau
10-08-2003, 04:59 AM
Originally posted by luserSPAZ
I've had my iQue for about a week now, and I've had it mysteriously reset on me twice. Not cool. Luckily I haven't lost much data from them, but it definitely upsets my faith in the device. It's a real shame, because otherwise I'm loving it. Someone here mentioned that they got an RMA from Garmin for this problem. How is the exchange service, is it easy and fast enough to go for? I did install the patch, does anyone know if that has any effect on the mysterious resets? I am waiting for mine, it's in shipping. I returned it due to hard reset problems, they replaced the processor. Hopefully it'll fix the problem, but I can't tell you that yet. The turn-around is one week or so, however, I heard on a recording when I called them that they're quoting 2 weeks now....I think they're getting a few back for warranty service! Do send it back if it keeps resetting; as I told Garmin, I need my PDA to be as rock-solid reliable as my IIIxe is!
Originally posted by luserSPAZ
I've had my iQue for about a week now, and I've had it mysteriously reset on me twice. Not cool. Luckily I haven't lost much data from them, but it definitely upsets my faith in the device. It's a real shame, because otherwise I'm loving it. Someone here mentioned that they got an RMA from Garmin for this problem. How is the exchange service, is it easy and fast enough to go for? I did install the patch, does anyone know if that has any effect on the mysterious resets?
I sent mine back for the hard resets issue and they replaced the processor. Prior to that, I have had three hard resets, which I believe were largely non static related. Since the processor replacement, I have still got hard resets, but this time, they were all static related.... so its possible that they fixed the non-static related hard reset problem with the processor replacement but they don't have a solution for static related hard resets. :(
Turnaround time was pretty quick in my case, a week or slightly more but YMMV
eric777
10-11-2003, 07:51 PM
After the patch- I'm still getting random resets. This time I've sent an email to Garmin.
PDA Street
Copyright Internet.com Inc. All Rights Reserved.