MS problems

[ckuber]

I have Clie NR70.

I am having a range of problems with my Clie and am wondering anyone else has had these problems and know of any solutions.

Playback of MP3's from the MS seems to be as dodgy as playback of CD's used to be in portable CD players about 5 years ago. The slightest amount of pressure on the MS cabinet causes the playback to stop and the album to be reloaded at the best of times. Some of the time the Clie refuses to recognies the fact that MS has been inserted.

The other problem that keeps occuring on a regular basis is that a "Handheld Error is reported". The error string in this popup window reads "The startup application could not be found for this MS". Once you click on OK (the only button available) the album on the MS is reloaded and you may be able to resume playback if you are lucky. Sometimes a reset is required.

I am hoping against hope that this is not a hardware problem. But it seems very likley from all other posts I have read that the MS hardware is dodgy to say the least in this Clie model.

The software on my clie is the standard MP3 player that comes with the Clie and I have updated my audio playback libraries as per those provided by Sony on thier Web Site.

HELP!!

[lmaglin]

Sounds like the infamaous MS problem, a design flaw in the NR. Its repaired with spacers which you will have to send back to SONY. Call them and they will air ship you a box and will take 1-2 weeks for repair, but it will be fixed. Make sure your Clie is registered before you call SONY Service.
FYI

"CLIE Customer Information Services Center toll-free at 1-877-760-SONY (7669), 24 hours a day, 7 days a week. From outside the U.S. and Canada, you may contact us at 941-768-7676.

This will allow our live CLIE support technicians to diagnose your issue further to determine which, if any, hardware replacements are required to resolve your issue. They can also arrange for any available warranty service if necessary.

NOTE: Troubleshooting by phone is required prior to receiving all
warranty parts or service. Also, if not already on file, proof
of purchase will be required. Please have your purchase receipt
available when you call.

The SONY Internet Group
Online Support and Services Center"

[stormbringer]

I had my problem fixed too... I used my 2 year replacement warranty at Fry's and traded it in on a Compaq iPAQ 3955.

The NR70 is a great unit but most of it is the gimmick of the rotating screen and keypad. That's what attracted me to it. Anyway... all pda's have their own problems... I'm sure I'll run into some with the Compaq but what the heck.

Good luck with your Clie.

[rdavidboardman]

I have had the problem with the memory stick and sent it in almost 2 weeks ago and it is unbelieve-able how slow their service is. I finally called yesterday and they told me there was a back log/order on the parts needed to fix it. I just hope that I don't have that problem again with it. I am going to call circuit city about possibly replacing with the waranty I purchased from them. I am sure glad I did. The problem and the service issues have really soured me toward palm and may go back to the compaq or the new Toshiba.