Dead Wont Charge

[GKgottaGarmin]

2 nights ago while reading a PalmReader Ebook, my IQue went suddenly dead with no mention of "Low Battery" Now, 48 hrs. after being in the charging cradle, I cannot get the unit to turn on. I did soft and hard resets, still no good. If I put the unit back in the cradle and press the power button it works fine. Basically it would seem the battery wont take a charge. Have any of you run into this ?

thanks !

[Moose Man]

If the unit won't turn on - then how are you performing resets? OK, now that I've got the smart aleck question out - lets see if we can fix this:
1. Is the power light on while sitting in the cradle? Yes - then the battery is getting juice. No then it's time for a call to Garmin tech because either the cradle is bad or the battery connection has failed.

If the light is on - perform a hard reset by holding down the power button while hitting the reset button and await the start screen and then when prompted hit the up scroll key to complete the hard reset.

If the unit now comes on - and is lacking data - then make a copy of the following directory C:\program files\Palm\SR\backup before attempting a hot sync.

Then delete all of the files in the original backup directory. The problem is software conflicting with the Que. You can add software back one at time from this backup directory but my guess is that it's either a launcher, the book reader, or some other software recently added by the user.

My unit has "hung" once or twice and sometimes shows a dead screen but I've always been able to get it back with a soft reset and then may immediately hang it again when attempting to use certain conflicting software. I've not yet had to perform a hard reset to get back to life - but I'm also very cautious about using questionable software since the Que is paving new ground with the GPS interface/Palm OS.

[GKgottaGarmin]

Moose - I should have said, "I go through the motions of a hard and soft reset" there is nothing on the screen to indicate these have had any affect, however as soon as I place it in the cradle the screen lights up and the message is there with the warning of the implications of a hard reset.

When it is in the cradle the light is green and if I press the power button, it shows the lightning bolt icon over the battery to indicate a charging condition. As soon as I remove it from the cradle it goes dead.

Im thinking a bad battery at this point, it simply wont charge, just wondered if anyone else had seen an "un-chargeable battery"

thanks

[Moose Man]

Ok, well given the going through the motions of hard and soft resets - and no response - sounds as if the battery has some how gone kaput! - I haven't seen any other "dead battery" posts so you may be the pioneer, unfortunately.

Call Garmin at this time, an RMA is forthcoming. :(

edit: here is a thread with similar issues?

http://www.pdastreet.com/forums/showthread.php?s=&threadid=25303

[navid]

Mine did the same thing. I sent it back and they had to change the charging unit/pin, but not the battery. Since then it is working very well. The battery stays charged without any problem.

[navid]

Mine did the same thing. I sent it back and they had to change the charging unit/pin, but not the battery. Since then it is working very well. The battery stays charged without any problem.

[nickwalt]

I don't know if this bit of info helps anybody on this topic. If you have a Garmin or a Handera 330 for that matter which appears to be dead, first thing to do is put unit on charge and then do soft reset.

The reason as far as I can understand is that rechargable batteries sometimes discharge below what is required to start the machine. If you put power in and then do a software reset I think it disconnects the power for enough time to give the battery a jolt.

I have loads of customers who ring up telling me their unit is dead after being left off charge for long periods of time. They usual try the above but not at the same time.

Hope this helps someone.

[doodah]

Did you try charging it directly with the charger, without the cradle? It might be a problem with the cradle or the universal connector.

[Bokkie]

Originally posted by GKgottaGarmin
If I put the unit back in the cradle and press the power button it works fine. Basically it would seem the battery wont take a charge. Have any of you run into this ?thanks !

GK, I don't know much about these battery malarkeys but do you have say, the carkit (aka beanbag) in your car? Have you tried leaving the iQue connected that way? Sorry if this is probably the most useless straw I'll every clutch.

I could wax lyrical by asking if you have tested the impedence and resistance of the quad antenna linked to the patch but unless you get a reading of 2.45 farads divided by 1.5mv, then it's unlikely the 3.5 resistor is being affected by the magnetic resonance emitted by the lower cell of the alpha-unit. If you don't understand what I'm on about, then that makes two of us!:D

[apersson850]

I understand what Bokkie is on about.
It's delivered in bottles... :D

[RockyRiver]

Originally posted by apersson850
I understand what Bokkie is on about.
It's delivered in bottles... :D

Hey dudes, dont hog all that water bong hit. Pass it around for all of us to take a hit. :p

[jh26]

My battery once appeared to be unchargeable after being completely run down. Turned out that it wouldn't charge on teh cradle, but charged just fine when plugged in directly. Since then I've noticed that the iQue also appears to charge faster when directly plugged than when on the cradle.