Update Patch

[Curious Cat]

I spoke with a representative at Garmin and I was told that an update was supposed to have already been released but that they expect to have it posted by the end of this week or certainly not much later than that. The update should address the MP3 problem, computer connection problems, satellite acquisitioning and others according to this person at Garmin. There should be more updates at approx monthly intervals. Keep an eye out….

[Stymyx]

Cool beans. Thanks for the heads-up! :D

[kokopeli123]

Thank you for contacting GARMIN International, due to unforeseen issues, the patch was not released until today. You can visit http://www.garmin.com/support/download_details.jsp?id=397 to download this patch. I apologize for any inconvenience this may have caused.

kokopeli123

[Error94]

Modifications to allow a network connection to be established.
Modifications to allow reading of pre-programmed read-only memory cards.
Improved read/write reliability of memory cards.
Improved USB connection reliability during HotSync

This is the list of their changes with this patch. I wonder if "Improved read/write reliability of memory cards" means less screeching and/or fewer lockups with MP3's...

[deputydog95]

fix as well?

[reinbeau]

Originally posted by Error94


This is the list of their changes with this patch. I wonder if "Improved read/write reliability of memory cards" means less screeching and/or fewer lockups with MP3's... It would have been nice of them to address the MP3 problem by name....oer perhaps they haven't figured that one out yet! :(

[TKinNY]

One way to find out.

If you have BatteryGraph, do this.

Put the iQue in its cradle or attach a power/sync cable.

Using the button at the top of the iQue, turn the power off, then on. This resets BatteryGraph to zero.

Start your favorite MP3 player.

Switch to BatteryGraph.

Now BatteryGraph is showing how long the iQue has been on and playing MP3s. If it dies, BatteryGraph will be frozen at the time the iQue locked up.

You can also do this with any clock app that includes a stopwatch function.

I've got this running and my fingers are crossed.

[Kasteo]

This patch seem to improve MP3 player on my iQue so far. Usually when I play MP3 with QueAudio, it will lockup after only 2-3min. After patched, I play MP3 for over 25min without any lockup yet.

[Harv]

I've been up and running with the Que Audio player for over 15 minutes so far, and it has looped through my 4 songs twice now. Hopefully this really is the MP3 cure.

Harv

[TKinNY]

Well, I've had Aeroplayer going for over an hour with no problems.

[Just_starting]

I have had the Ique MP3 player going for almost 2 hours and eveything is running great....before the patch I could get through 2 songs if I was lucky before it locked up....

I have to say this is my third garmin product and I was getting worried that thier quality controls were slipping...all other products I have had ran great from day 1.... I am glad they put out this patch quickly, it shows there commitment to delivering quality products like they have in the past.

[Curious Cat]

The MP3 problem is supposedly related to the ability to read properly from the memory cards so hopefully this has been corrected. So far I have been playing MP3’s for a much longer time then I ever could before. We should all know one way or the other today when members here report whether or not they are having success in playing MP3’s.

[TKinNY]

Just a note.

The patch also seems to have fixed the fatal error that you get when establishing a network connection.

I'm no expert on this, but all of my attempts to set up a network connection between the iQue and the PC yielded a fatal error message, rather than a timeout, which is what I get now.

[Curious Cat]

Since nobody is complaining (they certainly would if they were having a problem) and I’ve been successfully playing MP3’s all day-I think it’s safe to say that this is no longer an issue. Now all I need is that 4gig card that’s rumored to be coming out so I can put all my MP3’s on it.

[FoxHockey]

I would like to see a 4gig SD card too, but my guess is that it would cost more than a 30gig iPod. I may have to get me one of those iPods. If only it had a GPS built in......hmmmmmm..........

[Kasteo]

I would say the problem with the lockup while playing MP3 is gone now.
Eventhough few songs have some errors(sound drop, hickup,repeat) while playing on iQue, but there is no Lockup at all.
:cool:

[Stymyx]

The patch does seem to eliminate the MP3 problem. But I’m not too thrilled with now having to tap “OK” on the “Installation of patch succeeded” screen that now appears whenever I perform a soft reboot. I’ll live with it, though!

My hope is that after they accumulate a few patches (there are STILL a few problems left to solve), someday Garmin will provide us with a flash ROM update that will include all the patches collectively.

Great job, Garmin, for the quick fix!! This never would have happened so quickly if this were Sony we were dealing with!
:D

[funbob]

Connected just fine with a Palm Modem and browsed this site. Also, the MP3 issue appears to have been resolved. I loaded my most crash prone songs and so far it's playing without a hitch.

It's kind of weird how the patch seems to install at boot time. I did a soft reset and was surprised to see a dialog box saying patch successfully installed. It does this every time.

Now all I need is SDIO and I'll be happy :D

[Yurs_Truly]

Holiday is near approaching.. More iQue will be avail on brick and mortar store... It's just imperative for Garmin to fix these bugs asap before their future customers have the hands on this ique products. If they didn't release any patches soon, more customer will be disappointed and reputation of their product will be in question which result in bad public relation nightmare for Garmin. Let alone the cost of returns and repairs plus tech support time that will be costing their pocket..

Good to go long on this stock if they can solve the problem.. short it if they can't.. i sound like a stock trader.. hehehe

[LeoG]

Just downloaded the patch and keeping my fingers crossed. It definitely makes sense that this problem has something to do with reading from SD card. I have had 100x more mp3 lockup problems since "upgrading" from a 256M Sandisk card to a 512M Panasonic one. The latter is supposed to be faster - so why it would result in more lockups rather than less, I don;t know - go figure!

I also got the impression that the warmer the iQue, the more lockups.

Hopefully, those concerns are behind me with the new patch. Time will tell!

[deputydog95]

off my 512 card. no problems. had that screech noise once, but it always goes away after about 30 seconds if i leave it alone.

[dacat]

Well been moving back and forth on the SD card. Usually I get a screeching sound for launching programs from the SD card. So far so good.

I really hated that sound.

Felix

[Yurs_Truly]

AFter 1h and 10mins of continous mp3 playing.. the ique finaly lock up requiring 2 soft reset... grrrrrrrrrrrrrrrrrrrrrrr

[Curious Cat]

Originally posted by Yurs_Truly
AFter 1h and 10mins of continous mp3 playing.. the ique finaly lock up requiring 2 soft reset... grrrrrrrrrrrrrrrrrrrrrrr

Just out of curiosity, put it through a soft reset and see if it says, “Installation of patch was successful” or something similar?

[Yurs_Truly]

Yes I did have that message "installation of patch was successful" after I did the soft resets. Before the patch upgrade my mp3 songs usually last about 1/2 hr before locking up. Sounds like I'm the 1st one to have the mp3 freezing after the patch upgrade...


Originally posted by Curious Cat
Just out of curiosity, put it through a soft reset and see if it says, “Installation of patch was successful” or something similar?

[mrkablooey]

Originally posted by Yurs_Truly
Yes I did have that message "installation of patch was successful" after I did the soft resets. Before the patch upgrade my mp3 songs usually last about 1/2 hr before locking up. Sounds like I'm the 1st one to have the mp3 freezing after the patch upgrade...

You may already be a winner. :D

[rururu]

After installing patch, "SofticPPP" works perfect!!
http://www.synclive.com/ppp/

[TKinNY]

Can you tell us what settings you used on the iQue and the PC to set up the ppp connection?

Thanks

[rururu]

Originally posted by TKinNY
Can you tell us what settings you used on the iQue and the PC to set up the ppp connection?

Thanks

iQue: Prefs-> Network
Service: put any name you want
User Name: blank
Password: blank
Connection:Choose "Cradle/Cable"

PC: all default setting

That's it.

[TKinNY]

I just installed the latest version of Softick (2.08).

I'm getting a timeout message from the iQue, and a warning message from the PC about USB Exclusive Mode.

On edit: Just changed to exclusive mode on the PC and now there seems to be a connection.

What next?

New edit: Ran Metrup (update pgm for Metro) and is seems to have worked. So, some success.

Where do you get a web browser?

Further edit: I'm trying Xiino, and it seems to work ok.

I wonder if there's a full screen web browser that will work on the iQue.

[Curious Cat]

Originally posted by Yurs_Truly
Yes I did have that message "installation of patch was successful" after I did the soft resets. Before the patch upgrade my mp3 songs usually last about 1/2 hr before locking up. Sounds like I'm the 1st one to have the mp3 freezing after the patch upgrade...


OK we’ve eliminated the obvious….. Since the patch seems to have worked for virtually everyone else I suspect that you may have a different problem. Try to eliminate as many variables as you can: First don’t run anything else while playing the MP3’s and maybe even temporarily uninstall any added software you may have added. See if it is locking up on a particular song or songs, try playing one song only in a repeat mode. Try switching SD cards if you have more than one. Try running it under A/C power the whole time. The last thing I can suggest is to make sure the SD card has been formatted from the IQ itself. This had solved some of my problems previously. If none of this helps to pinpoint your problem and you’re sure it’s not your SD card, you may want to contact Garmin. Good Luck.

[Octoberfest]

I've installed the patch, received the sucessful installation screen, and done the extra hot-sync. I continue to receive the Big DAL Patch 01 screen with the ok button after each soft reset. This is anoying, because it requires a stylus-stroke to the ok button to complete the reset. Is this normal? Is anyone else getting this screen after a reset?

[Stymyx]

Originally posted by Octoberfest
I've installed the patch, received the sucessful installation screen, and done the extra hot-sync. I continue to receive the Big DAL Patch 01 screen with the ok button after each soft reset. This is anoying, because it requires a stylus-stroke to the ok button to complete the reset. Is this normal? Is anyone else getting this screen after a reset?
Yes, it's normal. That window will now pop up every time you perform a soft reset. I doubt there's any way to get around it; that's just the way the patch was written.

[Octoberfest]

Thanks for the reply Stymyx!
Maybe in the next patch Garmin will get it right!

[Stymyx]

I know, I’m not thrilled with that message popping up after every soft reboot either. I’m sure they did it that way so that the user would know that the patch is installed and working. I would have preferred to have this window automatically close after about a half a second, but oh well, at least the problem with the MP3 lockups have been solved for most users. I hope once Garmin fixes the major problems (I’m sure they’re keeping a list), they’ll release one new flash ROM update that will contain ALL the patches. Then we won’t see any more “patch installed” messages.

[Moose Man]

Notes:

Warning: This software patch is compatible with iQue 3600 v.5.2.1r1 software ONLY (i.e., iQue 3600 Release 1).
This software patch will generate a warning message and will not install if loaded to an iQue 3600 with software version other than Release 1.
The Patch 1 software application will Hot Sync to the unit only one time when downloading from this page. The purpose of this is to ensure that the patch will not be inadvertently loaded with future software versions.
The Patch 1 software will generate an installation message after every reset operation.

They warned us - look at the last line. I've seen early Palm patches do the same thing after soft resets. Considering that Garmin is new to the Palm OS - it's a pain but as long as the patch fixes most of the soft resets and hard resets - I'll live with it (since I don't have a choice).

For getting a patch out in 45 days is not bad because it took Handspring that long on some of their devices and they were the same people that originally wrote the Palm software.......

[kokopeli123]

Before I either trash or send back my modems, has any been able to connect to the net with the Palm Modem or any other non-cellphone modem after applying the Garmin upgrade?

kokopeli123

[kokopeli123]

Before I either trash or send back my modems, has any been able to connect to the net with the Palm Modem or any other non-cellphone modem after applying the Garmin upgrade?

kokopeli123

[Yurs_Truly]

I had another test last nite.. I left my ique on the cradle and had played my mp3 continously looping all the songs until I woke up this morning. My mp3 didn't freeze at all. My alarm clock on my ique went off also and didn't cause any prob while the mp3 is playing... This continuous playing of mp3 last nite accumulated me atleast 7 plus hrs! Not bad for the nite.. Hope it finally fixed the bug.. we will see soon.. thanx for your suggestion, I'll keep that in mind too...
================

[QUOTE]Originally posted by Curious Cat
[B]OK we’ve eliminated the obvious….. Since the patch seems to have worked for virtually everyone else I suspect that you may have a different problem. Try to eliminate as many variables as you can: First don’t run anything else while playing the MP3’s and maybe even temporarily uninstall <----- snipsss....

=============

[Moose Man]

Originally posted by Yurs_Truly
accumulated me atleast 7 plus hrs! Not bad for the nite.

Don't you get at least 8 hours of "beauty" sleep. :D

[Yurs_Truly]

Moosemen, I'm lucky to have my 7hrs sleep last nite cause I have an appt w/ my spouse! hahhahaha.. lols.. if not, I have to live my usual 4 to 5hrs beauty sleep..


Originally posted by Moose Man
Don't you get at least 8 hours of "beauty" sleep. :D :D

[toneman]

After not experiencing even one modem screech, I got my first one after installing the patch yesterday--it occured during the course of an active route. iQue was displaying/updating my location while in GPS map view, then BAM--modem screech! Pressing the Que button locked up the unit--even the power button wouldn't work--but did not stop the screech. I pulled the plug from the cig adapter socket, both to stop the noise and to see if doing so would unfreeze the unit--no such luck in the unfreezing part...initially. Of course, the unit was in the nav cradle and I was driving at the time, so obviously I could not easily hit reset. However, after a few moments of staring at the iQue out of frustation, the unit finally acknowledge my Que button press from a few minutes ago and unfroze itself, giving me full functionality once again.

Now I don't know if it was the patch or just sheer coincidence, but based on the above I can say with certainty that if the patch was supposed to somehow fix the screech problem--it didn't resolve that particular issue.

Anyone else get the screech after patching?

[Error94]

I received a post-patch screech while setting a via.

[whk]

Does anybody know how to UNINSTALL patch? I have more screech noise then before patch was applied.

[whk]

Does anybody know how to UNINSTALL patch? I have more screech noise then before patch was applied.

[LI_Chip]

I too would like to remove the patch. While I occassionaly had the "modem" sound when playing MP3 along with navigating, I never before had it while navigating only. Here's what I believe I notice SINCE installing patch.
1. Had "modem" sound while navigating only.
2. Much longer time to lock on satellites.
3. Offroute, recalculations seem to lag longer.
4. Voice prompt quality is not as clean.
Anyone else have all/some of these problems.
I don't feel I gained anything from this patch and would like to go back to the prepatch software.
Chip fom Long Island

[TanD]

if you do a hard reset and restart fresh, the patch is removed, make sure to rename the backup directory on your PC to some thing else. When hotsync you will able to retain all your addr book but notthing else on the RAM.

I know it is not a good solution but if you really want to get rid of the patch, that one way to do.

[TKinNY]

I'm going to keep the patch, since it fixes the MP3 thing and the network thing.

But I am concerned that some have reported a loss of performance in the GPS functions of the iQue.

I have gotten the "screech" several times, while not doing anything out of the ordinary, but I'll accept this if it's the only side effect of the patch. (Drug companies warn of side effects when using their patches, so maybe it's to be expected with a software patch.)

Anyone else out there having trouble with the GPS functions since the patch?

I think that it's something that should be documented here if it's observed.

[Error94]

1. One screech pre-patch and one after, both while using navigation functions.

2. Satellite lock times with the unit's antenna ~30 seconds both pre- and post-patch.

3. Haven't noticed a lag in offroute/recalculate, but there does seem to be a greater lag in turn announcements (i.e. I am closer to the upcoming turn before Betty gives me the 300 feet announce) than before the patch. This may just be perception, though, since I did not measure it pre-patch.

4. Have not noticed any degredation in voice prompt quality, but I am using the nav kit speaker which, while miles better than the iQue speaker, still isn't the best in the world.

On the plus side, like everyone else, no MP3 lockups anymore! Actually, both pre- and post-patch I have had no resets except a few soft from non-OS5 compatible software. For a little positive perspective, my iQue experience has been *very* good, and I wouldn't trade it for anything. Well, maybe for a lifetime supply of free Pizza buffets, but that's just me. :)

[Hammonddave]

I have mad my IQUE for three weeks now and have had ZERO problems... No screetching, lockups, etc... If you are in the same situation I advise NOT using the patch as sometimes patches cause more problems, or different probelems, than the ones they correct...

[Bobny]

The patch has definitely solved my reset problem. I was getting a soft reset every 5 to 10 syncs and after the patch, no resets in over 50 syncs!

I've noticed no difference in GPS function, either in time to lock or loss of lock. I've had one instance of the modem noise after the patch but I had the same noise before the patch too.

I now have a stable iQue due to the patch.

[Hairy Potter]

I have also noticed a delay in giving directions for turns since I installed the patch. As the previous writer noted, they did not measure before the patch. It just "seems" that I am closer to turns, etc. before I hear the announcements. Anyone else notice this?

[ssaibal]

I had a case of modem screech after the patch. My MP3 was playing along with navigation (routing) when this happened. It is very annoying when you are doing 65 mph on a bay area freeway at peak trafic time (yes, we do get to that speed nowadays after all the layoffs:o ). I cut the volume on the auto kit and waited for the next opportunity to needle the backside of Q if trafic permits.;) While all this was happening, the navigation was on without any voice guidance. I hit the power key a few times...no response. Then, suddenly it went off on its own and came back like a soft reset sequence. Garmin is lucky that it happened this way, else I would have been suing Garmin for crashing into something/somebody. :mad:

[Hammonddave]

You are right, Garmin is in for quite a few lawsuits if this keeps up. Thank God I have not experienced any of these problems... But I have the newer version of the IQUE that has been posted on this forum... The one with the smooth dimmer slider. Seems that people with this version do not experience so many problems.... hmmmm

[ssaibal]

hammonddave wrote:
The one with the smooth dimmer slider. Seems that people with this version do not experience so many problems.... hmmmm


TOUCH WOOD!!!!:D

[N2racin88]

Originally posted by Hammonddave
You are right, Garmin is in for quite a few lawsuits if this keeps up.


Funny you should say that. I'll know who to sue when my wife wrecks while using her cell phone.

[Last Mrk]

Reminds me of this anecdote I read somewhere on the internet. I thought it was pretty funny.

"Personally, I think we should sue everyone.

Now, before you tune out, hear me out.

I think suing everyone, and every company, will solve our problems, all of them. Someone cuts you off in traffic? Sue the creep. You get in a car accident? Sue the radio station for playing a good song during rush hour, thus distracting you.

Or maybe sue the civil engineer for not making the grade 15 degrees rather than 14.5 degrees which may have resulted in an accident.

I'd like to file a lawsuit against everyone to cover all the stuff that happens everywhere, all the time.

But before I do that, maybe I'll move for a preliminary injunction against everyone to prevent more stuff from happening during the adjudication of my main lawsuit.

Yeah, that's what I am going to do. Me v. Everyone et. al. That's it.

Stuff happens? Sue someone. Doesn't matter who. Just sue them. That will get their attention.

Got no case, no facts, no theory, no chance of winning ? Sue them anyway, I say.

Sue the creeps till they bleed.

How much did they make in profits last year ? Well, DARN we'd better sue them for making so much money. Because we KNOW that the more money people have/make, the more likely they're guilty of something, right ?

Maybe if we sue everyone people will wake up and realize that they have an obligation to make sure that stuff doesn't happen to me.

See, suing everyone sounds good doesn't it?

Well, this raises the interesting issue of where to hold a trial when you sue everyone, never mind who would sit on the jury since the potential jurors would be part of the defendant class. Well, I think I'll have to file a companion lawsuit naming the founders of our country for not foreseeing my need to sue everyone. Yeah, that's it.

So, sue em all. That's the answer. It's the American way.

If I could sue everybody, I would. Maybe then people would wake up and take responsibility for the stuff that JUST HAPPENS to me. It ain't my fault, I know that. I'm the victim, and I want to sue someone.

Where's my Yellow Pages"

[Hairy Potter]

Good post with the "suing" anecdotal comment. If we never had the first lawyer we wouldn't need the second. Personal responsibility seems to have taken a back seat.

[Error94]

I think Saibal should know we aren't picking on him. I am pretty sure it was only the frustration talking and not any actual intent to sue. I've appreciated all Saibal's help and observations on this board, and I certainly understand the frustration.

Like all things in life, we just have to use our own good judgement. I have not yet had any problems with Garmin's routing, but I'll bet there are instances where Garmin products have instructed people to turn the wrong way onto one-way roads, instructed drivers to take roads that were closed for construction, etc. I haven't read all the documentation that came with the Q, but I'll bet (aside from the caution screen that pops up when you first start routing) Garmin has put in plenty of warnings and cautions to cover their butts.

Ultimately it is our own responsibility as drivers to ignore distractions and keep our concentration on the road. I know this is difficult (it is hard for me not to want to fiddle with the Q while I'm driving, but I have managed so far to wait until I reach a stoplight before doing so), but even as annoying as the screech is (suffered through it twice) it is still possible to drive with that awful noise until the driving situation is safe enough to address it.

[/end preach mode]

[Last Mrk]

I realize Saibal was just saying the sue comment in jest. That's why I posted the anecdote because I figured everyone could also tell it was only in jest. :)

I agree, I always look forward to Saibal's posts as they are always most informative.

[ssaibal]

Thanks ALL for the support. I really was joking about this. We, the "gadget freaks" get our kicks from getting our hands quickly on the latest and the greatest that arrives on the bleeding edge.:o

On the other hand, I do agree with Hairy Potter about "personal responsibility".

By virtue of jumping in to buy freshly minted products, I find that more and more companies are throwing quality and customer sat to the wind to retain their toehold in the market. The shrinking lifespan of products is partly to blame besides the errosion of values in corporate life. Though I preordered my iQue in April, I was wishing Garmin wouldn't sacrifice quality for time to market.

But I am learning a lot from this product and forum as a first time user of PDA and palm platform.

[rkevwill]

I have noticed the lag in instructions, but both pre and post patch. I compared it to my Street Pilot, and the SP always says "turn right in 400 feet" about a second or so before the Ique does. At 70 mph, thats meaningful. Have mentioned this in other threads on here, so its known. No real big deal, as when you know its there, you prepare and have the visual turn indicated far ahead. I have notified garmin, and they seem receptive to this feedback, and were most interested in the comparison to the SPlll.

[EarlyAdopter]

The software update page

http://www.garmin.com/support/download_details.jsp?id=397

has three download links. In addition to Release 2 there are two in the right-hand column, Download Track Content and Download Map Install.

Are the latter two part of Release 2?

If not, how to the installation instructions apply to these two downloads.

Thanks in advance for your answers.

[mrkablooey]

EarlyAdopter:
those are 2 software updates that appeared before the update #2 and are independent of it. they aren't necessary to the function of the iQue.