Calico
10-03-2002, 12:35 PM
I got my Clie 760C as a Christmas gift last December, and it worked well for me for months.
About a month ago I didn't use the Clie for awhile. When I did get chance to charge it, I was suprised to find everything in it was totally gone. It booted up as though it was a totally new unit.
Fine, maybe it didn't like not being used, so I dismissed the issue. I've been keeping it on the charger when not in use ever since. This morning I go to grab it, and lo and behold everything is gone again. Nothing is there except for the handful of programs which Sony included with it, the date was lost, and I had to go through setup all over again. But it was on the charger all night and the charger was plugged in?!
I dial Sony Clie support and get Mr. CPB5. I'm a computer geek with gizmos and all sorts of things, so I'm familiar with technical support. Knowing that, I've got to say Sony should be ashamed of itself in its technicians... ashamed! :(
First the guy didn't understand me when I told him all the programs were gone. I don't know how else to say "gone" using smaller words. And I of course didn't understand Mr. Mumbles... I can only imagine what was lodged in his mouth when he was talking to me.
I'm trying my best to be patient. Maybe he was dropped on his head as a child, who knows?
Then he actually started asking me what I use it for and he had the nerve to say, "why do you have a Clie? You don't need a Clie for that." Excuse me?
Then he's telling me that as soon as the battery gets low in a Clie, it's perfectly normal to have it lose its memory. And "low" is defined by him to be "not charged in the last 12 hours" it seems. So there he is lecturing me repeatedly about not recharging it every night... BUT it was on the charger last night I insist. He countered by saying something to the effect I didn't know how to use a charger (and this is after I've owned it 10 months?). BUT it was on the charge the night before, too, and each time the green light was on. CPB5 quips, "Oh, you need to get off the phone now and find some Q-tips to wipe off the contacts."
::: sigh :::
When I first got the Clie this didn't happen. If it was not used constantly, I could go a few days before battery got too low.... and I had *never* lost any programs and data from a low battery.
Am I wrong in thinking there is something screwy with my Clie ? Does everyone else absolutely have to charge their Clie every night or risk losing everything?
Any help, advice, whatever would be appreciated. I need a reliable PDA and I no longer trust this Clie. :(
Thanks in advance,
- Calico
About a month ago I didn't use the Clie for awhile. When I did get chance to charge it, I was suprised to find everything in it was totally gone. It booted up as though it was a totally new unit.
Fine, maybe it didn't like not being used, so I dismissed the issue. I've been keeping it on the charger when not in use ever since. This morning I go to grab it, and lo and behold everything is gone again. Nothing is there except for the handful of programs which Sony included with it, the date was lost, and I had to go through setup all over again. But it was on the charger all night and the charger was plugged in?!
I dial Sony Clie support and get Mr. CPB5. I'm a computer geek with gizmos and all sorts of things, so I'm familiar with technical support. Knowing that, I've got to say Sony should be ashamed of itself in its technicians... ashamed! :(
First the guy didn't understand me when I told him all the programs were gone. I don't know how else to say "gone" using smaller words. And I of course didn't understand Mr. Mumbles... I can only imagine what was lodged in his mouth when he was talking to me.
I'm trying my best to be patient. Maybe he was dropped on his head as a child, who knows?
Then he actually started asking me what I use it for and he had the nerve to say, "why do you have a Clie? You don't need a Clie for that." Excuse me?
Then he's telling me that as soon as the battery gets low in a Clie, it's perfectly normal to have it lose its memory. And "low" is defined by him to be "not charged in the last 12 hours" it seems. So there he is lecturing me repeatedly about not recharging it every night... BUT it was on the charger last night I insist. He countered by saying something to the effect I didn't know how to use a charger (and this is after I've owned it 10 months?). BUT it was on the charge the night before, too, and each time the green light was on. CPB5 quips, "Oh, you need to get off the phone now and find some Q-tips to wipe off the contacts."
::: sigh :::
When I first got the Clie this didn't happen. If it was not used constantly, I could go a few days before battery got too low.... and I had *never* lost any programs and data from a low battery.
Am I wrong in thinking there is something screwy with my Clie ? Does everyone else absolutely have to charge their Clie every night or risk losing everything?
Any help, advice, whatever would be appreciated. I need a reliable PDA and I no longer trust this Clie. :(
Thanks in advance,
- Calico