Clie S320..Lost cd w/ software...palm desktop and hotsync programs needed!

[hep]

I can't find my cd rom anywhere and my desktop crashed and I lost all of my palm desktop and hot sync software.

Does anyone have this info they can send it to me? Or know where i can get it? I'm lost without it...

thanks so much,
hep

[Malia]

Hey... let me know if you found a solution to your problem as I am in the same boat. I tried everything I could think of, let me know if you can purchase a new installation software. Thanks... Malia

[hep]

The reinstallation of the original software and/or driver(s) for your CLIE requires the installation CD that shipped with your CLIE. SONY does not post original software or drivers to our website, only updates. If you have lost or misplaced your CLIE installation CD, you may purchase a replacement part through SonyStyle sales. They will be able to inform you regarding the correct part number(s), price, shipping and product availability:

http://www.sonystyle.com/home/dept.jsp?hierc=9684&deptid=9684
Telephone: 888-595-8246
E-mail: sonystyle@custhelp.com

If SonyStyle states that they do not carry, or have available stock of, the specific item you are requesting, you may try to locate it through our U.S. Direct Accessories & Parts Center:

http://servicesales.sel.sony.com/
Telephone: 800-488-7669 (prompt #3)

If neither location offers the replacement part(s) or accessories you require, you will need to contact the CLIE Customer Information and Service Center for personal assistance. They are available toll-free at 877-760-SONY, 24 hours a day, 7 days a week. From outside the U.S. and Canada, you may contact them at 239-768-7676. Once they have verified that the part is currently unavailable through either SonyStyle or the Direct Accessories & Parts Center, they will be able to order the requested part directly from our CLIE manufacturing division.

NOTE: The CLIE Customer Information and Service Center, SonyStyle and
the Direct Accessories & Parts Center can only ship replacement
parts to U.S. addresses. If you are currently outside the U.S.,
you would need to have a friend, relative, or business associate
in the U.S. place and receive the part order for you. When they
receive the part, they could then forward it to your location.

NOTE: Certain parts may be classified as "Non-Consumer Replaceable"
by the National Parts Center. If your part is listed as
unavailable for purchase, your CLIE will require service to
obtain replacement.

NOTE: If the parts center sends you a part that is classified as
"internal", the part will not come with installation or
replacement instructions. The support center does not have
instructions for the installation of these types of parts and
can not provide assistance with their installation. Should you
require assistance with the part's installation, you will need
to send the unit for service.
Thank you for the opportunity to be of assistance.

The SONY Internet Group
Online Support and Services Center
CD8Y
Robert

[jsa401]

:mad:

Sony customer assistance = SOOOOO LAME!

Great hardware, pathetic follow-up / customer support. Classic study in how not caring about the customer = failure.

[JasonB]

yeah...i personally think it is utter BS. When i get home from my sabatical i'll zip the disk and upload it to an offshore server for anyone that needs it.