Psiwin 2.3.3 crashes Windows XP Pro

[Nicholas Bloch]

Hi all,

This is the text of my email to eXpansys to ask of their technical help as to the problem that I'm experiencing with my PC interfacing with my 5mx.


Just bought a new version of Psiwin 2.3.3 (Build 149) on 4th Nov. 2003 from yourselves. (Order ref. no: 3B43A139DE60). My PC is incredibly stable and has very rarely crashed since I bought it 2 years ago.

I use a USB to serial adapter to connect my Psion 5mx to my PC, since both serial ports are being used: COM1 for monitoring the status of an APC UPS & COM2 for an external modem.

I installed the new software OK and my PC detected my 5mx & Copy Anywhere was enabled.

My Psion Connection Properties are set as follows:
Ports which Psiwin can use: COM3 (matching up to Belkin F5U109 mapped onto COM3)
Baud rate: 115200
Synchronise PC & Psion clocks at connection - ticked
Start Copy Anywhere at connection - ticked

Then when I tried to backup my Psion, my PC crashed, I got a wierd error message flashed onto the screen, then my PC restarted again and I got the following error message:

Microsoft Windows: The system has recovered from a serious error.
A log of this error has been created:
Error Signature:
BCCode: a BCP1: 0000214, BCP2: 0000002, BCP3: 0000000, BCP4: 804EC380, OSVer: 5_1_2600, SP: 1_0, Product: 256_1
The following files were listed in the error report:
C:\WINDOWS\Minidump\Mini 110503-03.dmp
C:\DOCUME~1\ADAM&N~1\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml

I had set up my PC so that my 5mx was connected when it booted up and so instantly detected the PDA. When I looked at the task bar, the Copy Anywhere icon was still there, but disabled, but the Psion icon (usually a sine wave) was "a straight line" ie. not connected.
Trying to reconnect the Psion, yeilded the following error message:

Psiwin Problem Report:
There was an application problem because there is a problem with the PC to Psion connection.
Do you wish to try again?

When I hit OK, sometimes it will connect (sine wave in task bar) but Copy Anywhere is now always disabled.
When it does connect and I attempt to backup the Internal memory and my 256MB D: drive, I cannot do it. Moving the arrow point of the cursor over the Psion screen changes to an "hourglass".
Hitting the "close" button - I get the error message:

Psconsv.exe not responding.

It's infuriating!!
Could it be that the actual disc that I just bought is faulty?
If not, what is your positive prognosis and solution to this problem?

I haven't a clue what to do?

Regards,

Nicholas

Any suggestions from all you EPOC Digest readers??
Many thanks!
Nicholas

*++++++++++&

[netBookBabe]

Hi Nicholas

Firstly, can I ask you please to refrain from duplicating a message to more than one area of the forum? This is to avoid fragmentation of discussion - the PsiWin/EpocConnect area is the correct location for your query. :)

As to the problem, two things spring to mind immediately. Did you have a previous version of PsiWin resident on your PC? If so, you need to uninstall it and run a registry-cleaning utility before having a fresh start with v2.3.3. File attached below.

The other thing is that CopyAnywhere is a notorious nuisance-maker, so my advice would be not to have it starting up automatically, but to run it only when you come to need it.

Julie

[MikeMcC]

As Julie says, if you had a previous version of PsiWin installed, it is essential that the registry cleaner be run after uninstalling the earlier version and before installing 2.3.3

I would also suggest, at least until you get things running smoothly:

1) You remove the shortcut from the StartUp folder to prevent PsiWin from launching automatically when the PC boots. You can then enable the "Link" in the Psion before launching PsiWin, which you do simply by moving the highlight on to "My Psion" in Windows Explorer (or double clicking "My Psion" on the desktop).

2) You don't run Copy Anywhere.

3) You don't synchronise clocks.

4) For the moment, connect to a proper COM port, not the USB "Serial Port Replicator". There shouldn't be any problem disconnecting your external modem while you try to get a reliable PsiWin connection. You could even try using your external modem on the USB device's COM3. You might also be getting a conflict between COM1 and COM3 if COM1 is being used by your UPS monitoring software while you are trying to run PsiWin on COM3.