oskis
12-30-2003, 01:25 PM
Although my initial opinion of the Treo 600 device was positive and to many extents, still is, I do want to warn owners of the T600 out there of the issues I have personally experienced.
First off, the unit itself looks great, feels comfortable when on a call and with the exception of Bluetooth, it has got just about every option we would want from a phone/PDA device.
Now, on to the issues...
First ond foremost, if you do own one of these, PLEASE be extra careful with the handling of the unit. As it is a phone, depending how much one uses it, there could be quite a bit of handling of the T600. Although none of us really wants to intentionally drop our phones, unfortunately it happends... I dropped mine at home ONCE... on the carpet from a height of about 2 feet... the end result was that the screen cracked. One would figure Palm did their homework in regard to quality testing the unit for drops, etc. Furthermore, as ATT does not offer insurance on the PDA's... I was basically out 600 bucks... or so I thought.
I did call PalmOne and was able to purchase a new unit for an additional $200.00 (this just became an $800.00 unit). A few days later, I had received the replacement unit. I thought my problems were over and I could finally get to using the device. All was fine an dandy until one week later when while on a call, I lost the sound of the person I was speaking with. Make a long story short, the internal earpiece on the unit shorted and once again, I was out of yet another unit. Fortunately, this time PalmOne agreed to replace my unit for free. That was well over two weeks ago and I still have not yet received the replacement device. With New Year's approaching, realistically I am looking at one to two more weeks before I receive my unit.
I've called PalmOne Customer service and they were simply awfull to deal with. No one seems to be able to help or want to. I've spoken with representatives, Supervisors and Managers to no avail. I have been placed in a position where I needed to purchase another phone while I wait for my new T600. Considering I have purchased Palm's flagship model, paid 800.00 bucks for, I would expect to have been treated better. I am absolutely disgusted with the way they are handling this issue.
In closing, if you own one of these, PLEASE buy a good case to protect your unit as much as possible... the screen is EXTREMELY fragile. Furthermore, the finish on the unit is very easily scratchable and a good care will prevent that from happening.
If you do not own one of these... look at all of your options before you decide to purchase one. Although as I said, it is a versitile unit with lots of potential. I think PalmOne needs to weed out some of the bugs and more importantly, they need to weed out some of the people, management included, which represent the company.
If I had to do it all over again, I would not have purchased a T600. My $800.00 could have been better spent on a company which pampers their customers and tends well to them when issues arise.
First off, the unit itself looks great, feels comfortable when on a call and with the exception of Bluetooth, it has got just about every option we would want from a phone/PDA device.
Now, on to the issues...
First ond foremost, if you do own one of these, PLEASE be extra careful with the handling of the unit. As it is a phone, depending how much one uses it, there could be quite a bit of handling of the T600. Although none of us really wants to intentionally drop our phones, unfortunately it happends... I dropped mine at home ONCE... on the carpet from a height of about 2 feet... the end result was that the screen cracked. One would figure Palm did their homework in regard to quality testing the unit for drops, etc. Furthermore, as ATT does not offer insurance on the PDA's... I was basically out 600 bucks... or so I thought.
I did call PalmOne and was able to purchase a new unit for an additional $200.00 (this just became an $800.00 unit). A few days later, I had received the replacement unit. I thought my problems were over and I could finally get to using the device. All was fine an dandy until one week later when while on a call, I lost the sound of the person I was speaking with. Make a long story short, the internal earpiece on the unit shorted and once again, I was out of yet another unit. Fortunately, this time PalmOne agreed to replace my unit for free. That was well over two weeks ago and I still have not yet received the replacement device. With New Year's approaching, realistically I am looking at one to two more weeks before I receive my unit.
I've called PalmOne Customer service and they were simply awfull to deal with. No one seems to be able to help or want to. I've spoken with representatives, Supervisors and Managers to no avail. I have been placed in a position where I needed to purchase another phone while I wait for my new T600. Considering I have purchased Palm's flagship model, paid 800.00 bucks for, I would expect to have been treated better. I am absolutely disgusted with the way they are handling this issue.
In closing, if you own one of these, PLEASE buy a good case to protect your unit as much as possible... the screen is EXTREMELY fragile. Furthermore, the finish on the unit is very easily scratchable and a good care will prevent that from happening.
If you do not own one of these... look at all of your options before you decide to purchase one. Although as I said, it is a versitile unit with lots of potential. I think PalmOne needs to weed out some of the bugs and more importantly, they need to weed out some of the people, management included, which represent the company.
If I had to do it all over again, I would not have purchased a T600. My $800.00 could have been better spent on a company which pampers their customers and tends well to them when issues arise.