HotSync Problem

[Luv2cruzmyH2]

I just bought a Zire 71 and had no problem the first time I tried to perform a hotsync, but now for some reason, I keep getting a error message that reads, "The connection between your hanheld computer and desktop could not be established. Please check setup and try again." Nothing has changed on my computer. I have placed SEVERAL calls to the good people in India, (Palm technical support), who had me uninstall and reinstall my software about 5 times, this hasn't worked. I was told I need to update my USB drivers??? Or maybe update my service pack?? Don't have a clue how to do that. I have Windows XP. If Ya'll can't help me, I'm going to take this thing back and get my money back, from reading thses posts, it seems like there is quite a variety of problems with these things. Help please??!!!:)

[chichille8]

The Zire craddle is a kind of "funky" device... it is very easy to mis-place the Zire.

Try to replace the Zire in cradle; don't be afraid to "shake it" in place, in a way to get good contact between Zire and cradle. There are alot of electric contacts between them and all need to be in full contact to work properly.

Good luck!

[ilan]

in the same subject - i had the same problem, and at first, chichille8's idea worked. but now the **$%** device won't sync unless i hold it tight during the sync !
there needs to be a way to solve this lousy cradle problems !
it has to stop !
the zire it self is so cute, palmone had to spoil the fun with this piece of .... cradle !
siriously - what can we do about it? did someone ask palmone in regardingto this matter ?

[allgire]

I had the same problem way back when the Palm Pilot Professional was new. The contacts on the cradle would get bent back just enough to not make a good connection unless you pushed a little harder on it.

I used a fine pick (with the cradle unplugged) and pulled each pin out just the slightest little bit and it would fix it.

NOW - For the Zire, I don't think that this would fix it, as the connector is much finer with smaller pins.

[GateGuardian]

I had a few USB prob. before. I find that I had a USB 2.0 drive and to use it, I had to have the correct driver, which XP doesn't support until you update it with Service Pack 1.

I'm not sure if it would help the problem, but just a suggestion. I doubt it is...cause it sounds more like a cradle prob.

By the way, Service packs can be updated using the windows update program in your "Tools" in your Internet Explorer. It'll take you to a website and help you d/l it.

[ilan]

I used a fine pick (with the cradle unplugged) and pulled each pin out just the slightest little bit and it would fix it.

it actually helped ! thanks ! i pulled the two lateral pins towards me and now the palm sits tight in the cradle and synqs.

[wghandorf]

Originally posted by ilan
it actually helped ! thanks ! i pulled the two lateral pins towards me and now the palm sits tight in the cradle and synqs.
I used a cradle once...6 years ago. Ever since I have used a
Palm combo synch/charger cable. Works great. Also use the Boxwave retractable cable when I travel.