Quick Install

[appin]

Has anybody else had any problems with Quick Install? I load it on, it works fine, and the next day it's gone! It's becoming a bit of a pain to keep reloading it!

[cb95amc]

I had exactly the same issue on my home PC under XP...It worked fine for ages, but suddenly one day it decided to stop.
When reinstalled it it would work fine, but once I would reboot it would stop working again...
Eventually gave up and just deleted it - fortunately it works fine on my work PC (also with XP).

Regards

Andrew

[appin]

Andrew,
thanks for that. You are spot on. The program works fine on my home computer (XP) but here at work (Win 2000) it keeps disappearing. I've just got a reply from palmone which suggests going into the registry (scary!) and changing things but I'm not sure if I'm brave or clever enough to go there.
Alan

[cb95amc]

Alan,

Can you share the suggestions you had from PalmOne about editing the registry.

Thanks

Andrew

[appin]

Andrew,
Here's what they sent me. I haven't tried it yet. Good luck if you're going to have a go. I'll let yopu know how I get on but it may not be for a few days yet.
Alan

Dear Sir/Madam

Thank you for contacting palmOne.

Mail CaseID: 640155

Please go through the following steps to try and resolve the problem for
you.

Before removing the software it is important to backup the user file
(C:\Palm\userfile). We suggest copying the folder and placing on the
desktop

Uninstall Palm Desktop

1. Click Start, point to Settings and then click on Control Panel
2. Double click on Add/Remove Programs icon and uninstall Palm Desktop
3. After the uninstall is complete close back to the desktop
4. Use Registry Editor to confirm that the keys have been removed from
the registry

Warning: Using Registry Editor incorrectly can cause serious problems
that may require you to reinstall your operating system. Palm cannot
guarantee that problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own risk.

5. Click Start, point to Run and type regedit and click OK
6. Click on the plus sign of the following folders:

+Hkey_Current_User
+Software

If you find: Palm Computing or Pilot Desktop, right click on the folder
and left click on delete. If you find US Robotics, click on the plus
sign and delete only Palm Computing or Pilot Desktop folders. Close up
the folders by clicking on the minus of Hkey_Current_User.

7. Click on the plus sign of the following:

+Hkey_Local_Machine
+Software

If you find: Palm Computing or Pilot Desktop, right click on the folder
and left click on delete. If you find US Robotics, click on the plus
sign and delete only Palm Computing or Pilot Desktop folders. Close up
the folders by clicking on the minus of Hkey_Local Machine.

8. Click on the plus sign of the following:

+Hkey_Users
+Default
+Software

If you find: Palm Computing or Pilot Desktop, right click on the folder
and left click on delete. If you find US Robotics, click on the plus
sign and delete only Palm Computing or Pilot Desktop folders. Close up
the folders by clicking on the minus of Hkey_Users.

If you have made any changes to the Registry, click on the F5 key on the
keyboard to refresh the registry.

Close out of the registry and reboot the PC.

Before installing the software, it is imperative to disable any
anti-virus software as this can affect the installation.

NB: Laptop must not be docked to network
IR must be disabled
Must not be using a replicator


Please use the following information to install the Palm software on the
Windows 2000 computer:

A)How to install the Palm Desktop on Windows 2000 (Applicable Palm
Desktop 3.1, 3.01,3.0) with or without Pocket Mirror:

1. The Administrator has to create a user with full administration
rights, e.g. PalmUser
2. Log off
3. Log in as the PalmUser
4. Install the software as usual
5. Log out
6. Log in as Administrator
7. Take off the Administrator rights of PalmUser
8. Log off
9. Log in as PalmUser
10. Hotsync as normal.

Please navigate to the URl listed below and download the updated drivers
required for a USB connection on Windows 2000.

http://www.palm.com/support/accessories/usb/win2k_USB.html

NOTE: This process should only be done by the IT department

Following your request for technical support, a customer survey will be
sent to the e-mail address you provided us with.
We would greatly appreciate if you could take the time to reply to this
survey, as your opinion is extremely valuable to us and will contribute
to the constant improvement of our support.

Kind regards,

PalmOne Technical Support

While every effort has been made to ensure the advice or information
provided to you by our Technical Support is correct at the time of
transmission, palmOne does not accept any responsibility for errors or
omissions. Any advice or information provided by palmOne to you via any
form of communication is not a guarantee that it will correct your
problem; it is only offered as assistance to you. You are advised to
back up all data stored on your product on a regular basis and always
before changing software configuration or, when possible, before sending
the product for repair. palmOne will not be held responsible for any
loss, damage, faults, loss of data or other reactions suffered as a
result of advice or information supplied. No written advice or
information sent to you by palmOne may be resent, distributed or posted
on any media accessible to the public (including, but not limited to,
any Internet site or bulletin board) without palmOne's prior written
consent.

[appin]

sadly, it didn't work! I've emailed Palm again but I'm not overly impressed so far with their responses. Ah well, I quess it's back to the filofax.
Alan

[appin]

Andrew,
I may have found an answer! I logged on as administrator on the PC here at work and then loaded on the software. It's not been perfect (palm desktop didn't work at first!) but QuickInstall has hung around for a few days now and shows no sign of leaving!
Alan