Hard reset to a SJ 30

[TempoSwing45]

I've hard reset Palms before but my SJ30 treats it as a soft reset: While unit is pugged in and on, I hold down the power button, use the reset pin at back, wait 5-10 seconds, then release power button, but no hard reset? I have repeated process with power initially off-- same result. Is there something different about this model to achieve a hard reset? I noticed that my power button (back button) will no longer turn off machine-- it simply gives me the drop down menu to select "Power Off". Could this be a quirk with my unit only? Getting a hard reset is imperative for me to clean up some problems.

[schmuck]

That's a new one on me ! Try setting the pin first, then depressing & holding the power button instead of holding the powerbutton THEN setting the pin..

Sometimes these machines are picky about order

[Pepperwell]

Hi there,

I've got exactly the same problem with my SJ30. Could you tell me how (if?) you were able to solve this.

Many thanks.

David