Tungsten T troubles

[keith12]

Hi,
I have a Tungsten T and believe I may have deleted an important file (or files) while 'housekeeping' on the T recently. Now when I switch it on and try to go to the launcher (main) screen, I get a launch error message...'The application cannot be launched because it is missing localization information'.
Other functions work such as 'date book', 'contacts' , 'to do' and 'notes' from the hardware buttons on the front, but I cannot get into the main menu. I have tried soft resets and PalmOne technical support but the help they offered hasn't worked because I can't find the missing software they say I should re-instal, on the CD. I run a Mac, not a PC, by the way.

Anyone have any other useful ideas apart from doing a hard reset which I suspect won't work as I think it's missing software related.

Cheers.

Keith

[scottoldford13]

I think you should try a Hard reset it will probely fix it. But first try a Warm reset. This is where you hold the Reset and the Power button at the same time but when the screen comes up to format your PDA select no. Hope it works !

Cheers

Scott Oldford

[egarc]

Keith,
What was the software the Palm technician said to find? I use a Mac and would be happy to look for it before you resort to a hard reset.

A hard reset should do it though. Palm Desktop for Mac does not delete or move files from your backup folder when you delete them from the Palm. Therefore, even if you deleted the file with Filez or an app. like it, it should still be in your backups folder.

If you do decide on a hard reset, go through your backups folder and remove any items you KNOW should not be on the Palm such as old ebooks, old games, applications you didn't like or didn't work, etc., otherwise, they will ALL be reinstalled to your Palm following the hard reset.

ed-

[abid786]

Originally posted by scottoldford13
I think you should try a Hard reset it will probely fix it. But first try a Warm reset. This is where you hold the Reset and the Power button at the same time but when the screen comes up to format your PDA select no. Hope it works !


By the way, this is not the procedure for a warm reset.

From the Palm website:

System (Warm) Reset

A system reset tells your device to stop what it's doing and start over again, bypassing any system extensions. This can help you with "boot loop" errors, and let you remove any recently installed third-party applications that might be causing the problem.


Press and hold the UP button on the front panel of your device.

While holding the UP button, use an unfolded paper clip, or the reset tool at the tip of your stylus, to gently press the RESET button inside the hole on the back of your device (where's the reset hole?).

The Palm Computing Platform screen will appear. Release the UP button when you see it.

Abid

[scottoldford13]

My mistake sorry about that I heard to do that and it has the same effect !

[Moose Man]

The above file can cause problems when it gets corrupted. Typically on a PC system the error you are describing can be "fixed" by deleting it on the handheld.

You will lose stored passwords and activation codes for much of your add on software. This file can be restored if you take the appropriate backup steps.

However, these suggestions apply to the PC system and since I have no experience with MAC system and the Palm they may not be 100% applicable. However, the handheld doesn't typically care about what PC system your using.

A hard reset would definitely solve the problem and may be easy to restore from backup. You can always perform it but I'd suggest deleting the noted file - first. M2C. :)

[scottoldford13]

If I ever Had a problem like you Had I would Hard reset and start fresh. Load everything you Had on before but take everything out of your Backup bin and start fresh !

[nigelp]

Where does the backup file/folder reside on a Mac? How do I find it? Can files be deleted directly from it, or will this cause problems when I next back up? Cheers Nigel


OK I found the folder! Could I make a copy of say the DTG folder or individual pdp. files to safegaurd against accidental deletion, and replace them at a later date by dropping back into 'backup' folder created at a later date? Nigel

[scottoldford13]

Yes you can do that but don't replace anything that you don't know of like old stuff.

Scott Oldford

[keith12]

Thanks for all your replies and suggestions.

To egarc, the following is what I recieved from the PalmOne tech Support.
None of the files they mention are on the Mac version of the disc. In fact the only disc I have is one called 'Desktop Software' but there is no 'Bonus Software' on it.

QUOTE
Thank you for contacting palmOne Technical Support and the information
provided towards resolution.

To correct this issue I would advise you to download a language file. I
have enclosed a error description and an instruction on how to resolve the
issue.

What to do if you receive the message Launch Error The application cannot
be launched because it is missing localization information.' on the Palm?
Tungsten? T handheld.
Several applications included with the Palm? Tungsten? T handheld require overlay files to run properly. Dialer, SMS, and Palm? WAP Browser require an overlay PRC file that determines which language
the application displays on the device. If this PRC is missing from the
device, it will cause this message to be displayed.
To correct this issue, you will be required to install the correct
language file (see below) using the Palm? Install tool.
(Where xxx is the file name)
xxx_enUS.prc
xxx_deDE.prc
xxx_esES.prc
xxx_frFR.prc
xxx_itIT.prc
xxx_ptBR.prc
To install the file, please complete the instructions below:
1. Insert the 'Software Essentials' CD-ROM provided with the Palm Tungsten T
handheld.
2. Close the 'autorun' and double click 'My Computer'.
3. Right click on the CD-ROM drive and choose 'Open'.
4. Double click on the 'Bonus Software' folder and then open the language
folder.
5. Now you may browse each section and install the required files.
6. If you are unsure which file to install, you may install both files.
UNQUOTE
Does any of this make sense ?? and where would I find the 'backup' folder on the Mac. I can't see anything that says backup either in the Palm folder on the HD nor in Palm Desktop.
I don't have much info on the T at present so a hard reset would not be a total disaster if I lose anything.

Thanks.

Keith

[scottoldford13]

Why don't you have a esental disc it suppose to come with all T series handhelds and zire 21 & Zire 71

[nigelp]

Keith are you using Mac OSX? The 'Palm' folder is in HD/home/docs/Palm/users/"yourname"/Backups. If you want the software for the Mac send me a private message. Nigel

[panther10.2]

Keith posted this question for me but I am the one who is having trouble.

The main trouble that I am having with this Palm is that everytime I try to hotsync to the Mac it tries to replace the old info that I had on it (not surprising i know) but this just replaces the problem that with the installer file and localisation information.

I do have both disks that came with the Palm, and neither of them have any infomation on them that Palm describes so that rules out their option.

I can't find any of the info that nigelp mentions, but if he can find it i will try. I guess that I am just gonna clear the whole Palm and start from scratch. And buy the T3!

:confused:

[egarc]

Panther10.2,

To help you better: you have a Tungsten T. You get the error 'The application cannot be launched because it is missing localization information' when going to the main screen. Palm tech support wants you to replace the following language files: xxx_enUS.prc,xxx_deDE.prc, xxx_esES.prc, xxx_frFR.prc, xxx_itIT.prc, xxx_ptBR.prc. They are supposed to be on the CD but you can't find them. If I'm understanding you, you can fix the problem then a hotsync restores the problem.

If that is the case, simply move the contents of the backups folder to the trash (don't delete yet), fix the problem then resync. Moving the contents of the backup to the trash will ensure the sync cannot restore your problem. If all goes well, you will have a fresh backup of the TT, then you can empty the trash.

[panther10.2]

[B]Well done!!!!!!!!

Thank you very much. Problem completely sovled.

:D