My T3 has died

[TweetyT3]

I have had my T3 since the day after Christmas. Have had some minor issues but working ok nonetheless. Been using it off and on all day. Had noticed battery drain lately. Thinking that there might have been some apps that turned it on automatically. Installed power on and disabled some buttons thinking that it was hitting somethin in my handbag. I go to open it to use it and suddenly dead. The green light goes on in the cradle, but the unit won't turn on.

I tried a soft reset. No power. I tried a hard reset, nothing.

I NEED HELP QUICK!!

PLEASE!!!:(

[ryber]

It more than likely needs to charge for a bit before it will let you power it on. Let it charge for a while, and give it another go. There may have been something that was causing the T3 to spontaneously power itself on, or you may have a bad battery.

[kimh]

Another trick is to hit the reset button while the T3 is in the cradle charging. Somewhere there was a post on this forum that this performs a battery reset.
-KimH

[TweetyT3]

Thank you,

So far nothing has worked. I may have to send it back. Any other thoughts??

:confused:

[technical1]

Hmmm,

What did you mean by installed power on?

Can it turn on?

If so, try leaving it on until battery drains.

Good luck, let us here know.

[TweetyT3]

I installed an app called Power On which controls buttons and other apps that might turn the T3 on such as the voice recorder button. It is a good app for the T3.

I spoke with Palm yesterday. I have to get proof of purchase from Best Buy, where I purchased it because from when I registered the unit they have no record of date of purchase. I then have to fax that along with a service requisition number before I can mail the T3 to palm. They will fix the unit or send me a refurbished one. I can only imagine that this will become a month long process. I really feel lost without my T3. The battery is definitely dead. Hopefully that is the only thing wrong.

[Redalien]

Try a hard reset, wipe all the data?

Edit: Sorry I'm blind! Maybe a repair job!

[cemuller]

Based on my experience with returns (T2):
1. If you are going to return it and wait for repair- make sure that you include all potential issues in your problem description. I had a dead unit, with a slightly flaky digitizer... I did not mention the slightly flaky dig in my comments to Palm, so- they did what they should- fixed my dead unit, and then-
2. Returned it to me. Then digitizer got worse and I returned it- this time paying for advance return so that I was never without my unit. (Unit I received had a flawless screen and digitizer, and was electronically perfect in all respects, and has continued to be, but was cosmetically "not the way I would have maintained the unit.")

But, I would pay for advance exchange and recommend it to others. Good luck.

[TweetyT3]

What did you mean by advanced repair?

[TweetyT3]

Sorry, long day..... advance repair...

[Redalien]

I sent my T3 off with a faulty audio port. Got a brand new unit back. It was (for some reason) sent from Prague, whereas I sent my unit to the repair centre in the UK. My experience with the "repair" service was excellent!

[TweetyT3]

I contacted Palm. I had to get a service repair #. Next I had to get proof of purchase from Best Buy. I faxed that and was told to call back in 24 hours. I called this morning. Next I have to wait 24 to 48 hours for an email with a mailing address and a service # before I can ship it. Then they tell me it should take 5 to 7 business days for them to make the repair. I have no idea when this thing will come back to me.

Palm service is not making me feel warm and fuzzy so far.......
:mad:

[TweetyT3]

Well, I did not get my email today. I called Palm and complained that it should not take so long just to get an address for shipping. Other companies don't treat their customers like this. They appologized and gave me an address. I shipped my little friend off on an overnight delivery. I requested a speedy return. The saga continues......

Wondering what other people's experiences have been with Palm returns, could you let me know?

Thanks

TT3:cool:

[luigi]

Well,
the only experience I have is here in Mexico, and it will make you feel better...

I had to ship back my M515, under warranty, the first time I got SUDS. This because I didn't know what to do. Shipment from Mexico City to Monterrey, and it took 3 weeks to have the palm and cradle back. After few weeks, I readed that my problem was probably due tu SUDS, and that a battery drain would probably fixed it. The second time my palm wasn't hotsyncing, I actually followed the instructions I found in one of these forums, resolving the problem by myself. So, the sad question is that, if Palm service is poor in US, it is much worst here. Also, keep in mind that some Palms are actually manufactured in Mexico, and here they cost much more than in the US.

Bottom end: stick with Palm service as offered in USA, in other places in much worst...

Luigi

[TweetyT3]

Luigi,

Sorry, but I am kind of new at this. What is SUDS?

[luigi]

It is a problem of M500 series, which stop hotsyncing via USB cradle. It should be a problem related with static that, as far as I understand, seems do not affect Tungstens.

Hope so...


Luigi

PD: you can make a search for SUDS in the M505/515 forum, and read a lot about that. Symptoms, causes and possible solutions