sync

[pdcparamedic]

Well, all was well untill tonight.

My palm and palm desktop are not getting together and combining todo's and memos. What I put on my computer and what I put on my palm and not exchanging information, ie, they are not updating one another. Can someone tell me why. This happened since I went through the pilot mirror.

Sure would appreciate help. I don't want to re-install software and do reset again

Paula

[DrMud]

Paula,
Looks like you and your desktop are not talking again!
Do I recall correctly you are using Outlook on your PC?
If so I would suggest that you open OutLook and open your FOlder list. Look down the list for a Folder named "Pocket Mirror," click on Pocket Mirror and on the right you should see a Note named your "HotSync ID", delete that note. Close Outlook and sync your Palm.
Doc

[pdcparamedic]

There was not the folder you spoke of but there was a folder in outlook that was called Chapura setting. I deleted the user and now I have nothing in my desktop...nothing. All addresses, notes everthing gone.

Prior to that, I could sync and outlook would receive notes from handheld, but handheld would not receive them from desktop....I don't know what to say about the memos.....just not there...

So how do I get back my profile?

getting alittle anxious....well, more than alittle.

Paula:eek: :eek:

[DrMud]

Paula,
THe fact that you found a folder named "Chapura Preferences" means you went to "OutLook Tools", not the "Folder List". IN the Folder List there is only Pocket Mirror, not Chapura Preferences.
But then when you did delete in tools your conduit should have rebuilt the missisng files on the next hotsync. It sounds as if your conduits are syncing to the Palm Desktop not to OutLook.
Post a copy of your list HotSync Log to theis thread or to my email drmud@att.net.
Doc

[pdcparamedic]

Well, I live and learn. Yes, I looked for the folder you spoke and did not see it on the left side of outlook so I used the one on top (had a gut feeling it was wrong) Well, when I deleted my profile, I deleted all I had in desktop. (the saga continues) Anyway, I am right that outlook will not accept the little handwritten notes that I do on my palm. I guess I need to decided to I want to syn to palm desktop or to outlook as I can only sync to one (according to palm support) However, when I went in to Chapura settings, it does allow me to switch back and forth, right? So now I have both outlook and Palm updated. BUT, chapura indicates I can only do this step once. (have I just thoroughly confused you?)
My ignorance of the system does not allow me to clearly state my problems, though you seem to have figured that out.

Ok, I am sure that this is a personal preference but which is better to syn to? I like having all my addresses in outlook, but I use my notes, date book, memos alot and would like palm to keep those up. so if I have to make a choice is there a "majority" opinion out there of the most common sync method?

Paula;)

[DrMud]

Paula,
Your decision is a bit more difficult today than 3 years ago.
I find OutLook more to my liking in great part because I have used it for a long time. As the Palm Desktop has evolved the differences have become less significant.
If you want both, OutLook and the Palm Desktop updated you can go into the Chapura Preferences and set the sync to the Palm Desktoip on a one time basis. That does not represent and "only once" basis, just not an auto repeating sync. Sync Once a day, Once a week if you like, keep your Palm desktop in the flow.

Am I to assume you are now ready to use one or the other PIMs and that you are satisfied all will sync as you desire? I am concerned, but not having seen your log, can't say for sure if you will need to reinstall PocketMirror. I am trusting you to know.
Time for work!
Doc

[pdcparamedic]

I do believe that I am beginning to figure this out. I CAN (unlike palm said) sync to both, by changing the Chapura preferences? This is good. I would prefer to settle on one so I don't have to sync more than once.

I have no idea what a "PIM" is? If it is another gadget or software that adds to performance and frustration, yes, I am up for it.

Here is a message I get, I always hit "yes" (just cuz):

Palm desktop is not currently the default handler for VCard/VCal file types. Would you like to make it the default handler.

What is this about? I know what VCard is but the handler and how it matters to me is not clear

Paula

When I talked to palm, I got some understanding, but when I said Chapura, I started to get the "well, you gotta call them" I then knew I was on the road to endless "You have to call the other guy" phonecalls. So, it looks like I will "hit/miss" and see resolutions here or just keep experimenting with reset/hard resets.

I do appreciation all the help here!:D (smiley faces are getting happier!)

[DrMud]

Paula,
"PIM" Is short for Personal Information Manager, which is a description applicable to both OutLook and the Palm DeskTop.

I believe you are correct in your desire to have one connection; either Palm DeskTop or OutLook. If you intend to put a lot of information into your Contacts list, more than just name and address info, then I recommend Outlook.

When the Palm DeskTop ask you if you would like it to be the default handler you are telling it that you want it to take precedence over OutLook. Until you make up your mind, Outlook or Palm, I suggest you say "NO."

Chapura is a separate company that developed Pocket Mirror, the conduit to OutLook. They have developed software that expands greatly upon the conduit to OutLook. With their KeyContacts software you can make use of the full power of Outlooks Contact files on your Palm. Their support is far superior to that offered by Palm so the Palm techs are wise to refer you to Chapura.
Doc
PS: I am still concerned about the HotSync manager settings and would feel better if I could review your HotSync Log. Or if you want to go direct send your log to "support@chapura.com."

[pdcparamedic]

this has been great information and with your vote confidence for Chapura, I may check out more of their stuff.

I do believe I have a handle on the back and forth snyc. Thanks so much. As I said in my very first string, I am sure I will frequent board.

Am going to ask since I have found palm has come out with more selection, (and better screen resolution) will they keep up with the palm 515, ie, programs and such? It is such a shame for me that I bought mine a month ago and feel outdated. It took me along time to get to the point of buying one and I really bought it for epocrates and have quickly learned that it is better than carrying around my daytimer. I put pocket quicken on it and it is great.

So, I don't really want to spend more money on a new handheld just to keep up as I like my 515 (would like better resolution, but will deal with it)

So, DrMud, perhaps you can help there too! See you in the next string

Am going to post a string on a couple of medical programs I am looking at....one I bought, it is good and inexpensive, the other did not get as good a rating, but I have the book (Tabers, and the book is good), but more expensive.

[pdcparamedic]

Guess I'll also check out "key contacts"

Thanks again!

Paula

[DrMud]

Paula,

Palm will continue to support the m515.

I own the 515 and have no desire to switch. In fact when the prices drop a little more I will buy another.
DrMud

[pdcparamedic]

I have installed the demo, when I synced it asked to do nothing on the other application using outlook, I presume the datebook with palm. I said "yes" do nothing.

Key contacts was installed but I get a message that there was a disconnect error. Key contacts won't sync. Anything advice?

I uninstalled Key contacts temporarily and all syncs fine again (after I went back in and told preferences to sync palm and outlook)

Thanks AGAIN

Paula

[DrMud]

Paula,

I am having a bit of a problem with your description of events as it has been a while since I installed KeyContacts. But here comes an answer.
IN order for all this to make sense remember that KeyContacts "Replaces" the Palm Address Book so you can sync more fields with OutLook. It is necessary for the old Palm Address book and the conduit to Outlook for that address book to give way, move over and be quiet.
During the Sync when you saw the request to set to "Do Nothing" what they were trying to get you to do was to set the old Pocket Mirror conduit to the address book to "Do Nothing." Thus to avoid having that old, not updated, info sent back and forth. When you install KeyContacts you want your "OutLook Contacts" Conduit in HotSyncManager set to "DO Nothing." All other should be set to sync.
Reminder: KeyContacts is designed to sync information you can put into Outlook, into those extra fields, the fields that have no comparable filed in the PalmDesktop or the Palm Address book. So what must happen to make this extra info available on the Palm a NEW KeyContacts Address book app is installed. Palm's KeyContacts Address book will contain data that cannot be sent to the Palm Desktop. There is no conduit from KeyContacts to the Palm Desktop, the KeyContacts conduit only goes only to OutLook.
Doc

[pdcparamedic]

Actually, you were quite articulate. Everything you said is perfectly clear and that is what I understood. I don't know why it said it could not make a connection unless perhaps I had Outlook open at the time. I am going to try again.

I do understand that I want to disable the palm contacts so that Key Contacts can make the connection to Outlook.

I'll let you know after another try and maybe give a more concise description if the same thing happens.

Thanks

Paula

[DrMud]

I have not noted a conflict when Outlook is open during the HotSync.
Doc