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JoeUk
09-01-2004, 09:04 AM
could somebody possibly post the link for the uk rma details on the garmin site? thanks
Bokkie
09-01-2004, 09:09 AM
Joe, your best bet is to get Garmin's phone no and liase with them. It'll be in your iQue (unless deleted) as it is in the default address list created. Otherwise, look in Garmin's website and you'll find the UK number there. If possible, try and get an RMA# from them before sending. Also, send it in by recorded delivery and you can trace the date and time on the Royal Mail website. Very useful for proving they got, as they claimed (initially) they never got it, they had, but someone else signed for it and it was left lying unclaimed on someone elses desk.

Edit: Allow 5 weeks for RMA turnaround in the UK.
JoeUk
09-01-2004, 09:11 AM
ok , I could only find the US contact info on the garmin site so far, thanks alot
Bokkie
09-01-2004, 09:31 AM
Originally posted by JoeUk
ok , I could only find the US contact info on the garmin site so far, thanks alot

UK# 01794 519944

If you want your RMA to be resolved as quickly as possible, do not, repeat, do not mention my name. They will shaft you if you do!;)
JoeUk
09-01-2004, 09:47 AM
ok cheers;)
vhs
09-03-2004, 04:52 AM
I had to return my iQue yesterday due to a faulty antenna. Apparently they have stopped the RMA process and now aim to fix the problem in 1-2 weeks not 5-6 previously.

Now, unlike Bokkie, I'm a true believer and look forward to its speedy return :-)
Bokkie
09-03-2004, 04:59 AM
Originally posted by vhs
I had to return my iQue yesterday due to a faulty antenna. Apparently they have stopped the RMA process and now aim to fix the problem in 1-2 weeks not 5-6 previously.

Now, unlike Bokkie, I'm a true believer and look forward to its speedy return :-)

I hope it works out vhs. It's not nice having to wait so long for it to get back to you.
vhs
09-17-2004, 09:32 AM
Henry returned today, 2 weeks after sending it back. Complete new package including power adapter and cradle etc. Very impressed with the service now that Garmin seem to have recovered from a nasty backlog.

See Bokkie, have faith!
apersson850
09-17-2004, 09:37 AM
Well, I assume you didn't mention any reference whatsoever to Bokkie, did you?

There's something to learn. For speedy treatment, of any kind, don't mention the war - ehhh, Bokkie.
Curious Cat
09-17-2004, 05:41 PM
Originally posted by apersson850
Well, I assume you didn't mention any reference whatsoever to Bokkie, did you?

There's something to learn. For speedy treatment, of any kind, don't mention the war - ehhh, Bokkie.

Fawlty Towers?