SIM Not Allowed

[jthomas119]

I recently bought a TREO 180 for my wife. She already had a Cingular account for over a year and her Nokia phone was having problems. When we got the Treo we tried to activate it using the SIM card from her Nokia.
When we turn on wireless mode, it asks for her PIn and then gives a message "Your phone cannot be used with this SIM card" and then "SIM not allowed" shows at the top. The "Configure My Treo" dialog will not run while it is in this state because it ssays that it cannot read the provider information from the SIM.

So I try the same thing with the SIM card that came in the box with the TREO, Exact same message. SIM Not Allowed

Now I also have a TREO 180 (bought when they 1st came out) and I can insert the SIM from the Nokia and it works fine. I can then get calls and dial calls from her account so there is nothing wrong with the SIM and it is compatible with a TREO 180. If I put the SIM card from my old TREO into the new TREO, it also says "SIM Not Allowed"

I have called Handspring and they say to call Cingular. I have called Cingular and they say to call Handspring.

Has anyone out there run into a similar problem? Any ideas on what is wrong and how to fix it. I am just about to send the new TREO back

[wanderingrose]

I am not familar with the card you are useing but from a trouble shooting stand point if the card works in the one handheld the card is good and it is not Cingulars problem.

Since neither card works in her handheld it sounds like a defective handheld, but I suppose it could be configuration problem.

[jthomas119]

Resolution.

I finally convinced HandSpring that there was something wrong with the TREO. They shipped me a new one, I plugged in the SIM card from the Nokia phone, turned it on and it worked perfectly.

[wanderingrose]

I am glad they finally resolved this for you. It is so frustrating when (anyone's) phone support will not listen to reason.

There seems to be an computer industry wide habit of blaming other companies rather then finding out what is really causing the problem.

[hasnainpatel]

Passing the buck, is what this syndrome is called. You were lucky. I bought my visor and visor phone in US and came back to India and found that the ringers and the microphone would not work!! handspring stonewalled me for 4 months!! I had to send it back to the US and then they repaired it (NOTE BRAND NEW) and now it works fine except that the ringers go soft by its self and I miss a lot of important calls. Grrrrrrrr!!!!