a trivial email problem

[jumbo]

My revo won't delete emails on the server. What shall I do?

[diem]

Um, that depends on a bunch of things. First of all are you using the POP3 protocol (the default) or the IMAP4 protocol. If you don't know the answer to this question then its probably the former!

The Psion Email client is a little different to those on the PC, in that it initially only downloads message headers, not the complete message.

When you double-click a header, you are asked whether you wish to copy or move the message to the local Inbox. If you copy it, then the message will still remain on the server. To make the client behave like Outlook say, you should always choose 'Move', which will delete the message from the server.

Does this help, or have I just tried to teach my grandmother to suck eggs?

[MikeMcC]

Originally posted by jumbo
My revo won't delete emails on the server. What shall I do?
Mail not being deleted from the server after "moving" to local mailbox
==============================================

Some users have found that mail messages which they have *moved* from
the POP3 server to their local inbox are still on the server next time
they connect. This is because closing the mailbox disconnects from the
internet immediately and, if the mailbox hasn't actually closed
properly prior to disconnection, the ISP leaves the message on the
server. This is to safeguard mail in the event of a failed internet
connection. The solution is to go to "Control Panel / Internet" and
enter a value in the box "On exit, stay online for". A few seconds
will allow time for the mailbox to close.

Alternatively, you might like to enter a higher value which will allow
sufficient time to change to a different mailbox or to a different
application such as Web, Opera, RMRNews or WAP without the internet
connection being dropped. The connection can be closed manually by
pressing Ctrl-U twice.

[netBookBabe]

I have a slightly different problem, but I'm just as puzzled! Moving a message to inbox is all well and good, but if you're blessed with something like an unsolicited 500k attachment that some bright spark has seen fit to send you, and you're working on GPRS, then you just don't want to take that as a download!

I find that on some occasions hitting "delete" removes the message from the server, and on others it doesn't, even though I remain connected for a further period of time before disconnecting by the approved method.

It's so unpredictable - there must be some other factors coming into play here. I must try to analyse it further.

Julie

[MikeMcC]

Julie,
I find that on some occasions hitting "delete" removes the message from the server, and on others it doesn't, even though I remain connected for a further period of time before disconnecting by the approved method. Do you close the mailbox properly in addition to remaining connected for a time? This is the essential requirement - the connection to the mailbox must be ended cleanly or the POP3 server doesn't remove the 'moved' or 'deleted' messages.

Are you saying that, if you delete a message, close the mailbox while still online then open the mailbox again (effectively 'refreshing' it) the message is still there? If so, this is something that I haven't come across before and might be specific to your ISP.

I'll have to have a play with deleting mail with an attachment in conjunction with a GPRS connection. This introduces the additional factor that the POP3 server is being accessed by a connection which isn't its own ISP's - which shouldn't matter.

[netBookBabe]

Originally posted by MikeMcC
Are you saying that, if you delete a message, close the mailbox while still online then open the mailbox again (effectively 'refreshing' it) the message is still there? If so, this is something that I haven't come across before and might be specific to your ISP.Mike, that's exactly what I'm saying, yes. The message seems to delete OK, but the header reappears upon refreshing the mailbox. I must investigate to see if it only happens whilst on GPRS - I suspect that might be the case. It's currently fine whilst connected via landline to my regular ISP.

I noticed this most whilst I was in Spain, and, by the way, the "move" command didn't always succeed in removing the message from the server, either!

I'm always careful about closing down, especially as I use instant messaging quite a bit, and leaving those apps open can confuse the system upon next connection. I have a routine to close those, then Opera, then any mailboxes remaining open, then disconnect, then exit from e-mail.

Julie

[MikeMcC]

Julie,
The message seems to delete OK, but the header reappears upon refreshing the mailbox. I must investigate to see if it only happens whilst on GPRS - I suspect that might be the case. It's currently fine whilst connected via landline to my regular ISP.
A copy of all emails I receive at my main ISP address is sent to my Orange address, so I get alerts on the phone. This means I have two copies of all emails.

I sent myself an email with an attachment of about 250k and then connected with the Psion using GPRS. I opened my Claranet mailbox, deleted the message with attachment then closed it. I then did the same with my Orange mailbox. I reopened both mailboxes and the message had been deleted properly.

Obviously the problem is more complex than (a) there is an attachment (b) the internet connection is GPRS. Does the problem exist with all of your devices or only the netBook whose OS has been updated?