Unlock code problem CS7.

[Bokkie]

Guys,

I installed the CS7 maps on my PC at work and I registered online to unlock them using the 25 character code and the serial # of my GPS 10. I was in the process of loading all the European maps on my 2GB CF card when I pulled the plug because of the time it was taking.

At home, I installed all GPS 10 software as I did at work including the maps. I entered the unlock code using the menu item in 6.5 MapSource. Of course there is no point registering online a second time as I've already done this at work. But when I try to use one of the map tiles as a test (my home region) the map is not unlocked for some reason. Attached screenshot shows the delete tab in my Garmin Que application. As you can see, the maps are visible...

Read next reply...

[Bokkie]

...and this screenshot shows the delete tab but there are no maps listed. As a result, the only map visible is my basemap. Can someone explain what I'm doing wrong and what I need to repair to get the detailed maps loaded? I'm only using the map tile of my home.

[Bokkie]

Bollocks!

I meant to include my detailed map screenshot. Here it is...

[stairman]

Bokkie,
I think you will have to register online again. I don't think this will use another unlock code, because they keep track of what device you have associated with the mapset. (I think!) Because you didn't finish the map loading process on your computer at work whatever code needs to be associated with the GPS on your handheld didn't get transfered. The PPC doesn't know that the maps are unlocked.

[Mapper]

Bokkie, if you can see map-detail in Mapsource (by zooming in) this means the unlock-code is correct and activated. If the maps are not unlocked you would only see the basemap of City Select and no detail when zooming-in.

Now the ppc-side of the story.
I had the same experience the first time I loaded some maps into my SD-card and tried to view them in Garmin Que without the gps 10 being connected. After establishing a connection the detail-maps were visible and they stayed visible next time. The Que application needs to verify the hardware-ID of your gps 10 to check if that matches the one encrypted in the unlock-code. ;)

[Bokkie]

Mapper,

you are on the right lines as I can't see my street when zooming in using MapSource's highest detail level so that suggests the maps are not unlocked. As I say I entered the 25 character unlock code and I tried to register online but it tells me that has been done already (yesterday) and it won't accept the 7 character registration code at the bottom of the yellow voucher. Any ideas?

[Bokkie]

Mapper/All

I went online to Garmin using the registration code and it lists my unlock details correctly including the serial number. For some reason it says, Unknown Device, even though I selected a GPS 10 as I recall. I went through the motions of supposedly getting the unlock code from Garmin which it says was downloaded, but it made no difference. Is there a file it creates I can look for or is there something in the registry that controls this. I shudder at the thought of phoning them on Monday and even sending emails is pointless as the UK customer support is pretty crap and they don't really give a stuff once they have your money.

I wish I lived in the US where you guys enjoy decent support.

[Skata]

Originally posted by Bokkie
...I wish I lived in the US where you guys enjoy decent support.

Yeah, Blokie. It's pretty sweet over here all right!

In fact I live less than 25 miles from Garmin's in Olathe, Kansas.

When I returned my iQue for repairs last year, it was just a drive on the way to work to drop it off and pick it up.

[SYD119]

Bokkie,
Yeah, what is most probably happening is that the maps are still registered as locked maps on your pocket pc due to a little problem. When you unlock the maps on your pc, the code registers right away as a valid code for viewing the maps on pc. Well, on a normal gps unit as soon as the maps are loaded with the unlock code to the unit, a quick check is made to show that the maps are approved for that unit. On the pocket pc with the que application the que application is now looking for the verification of approved unlock code to match the unit id of your unit, which is of the gps10. This data is not automatically available on your pokcet pc, it has to be provided to the que application by the gps10 during bluetooth connection of the unit. Apparently, during your current or previous connections to the 10 with your ppc, the unit id of your 10 was not send to the unit. I had this error the first couple of tries that I had with the 10. I fixed this by repeating the following process(pain is the a$$):
Soft reset on ppc, open que app. and connect to gps10, attempt viewing detailed maps, if no success, repeat process.
Apparently, either the ppc is not getting the unit id from the 10 during initial connection, or the 10 is not sending the unit id upon first connection. I don't know, but it was a bummer until I got it recognized. Hope this helps.

[Bokkie]

Originally posted by Skata
Yeah, Blokie. It's pretty sweet over here all right!

In fact I live less than 25 miles from Garmin's in Olathe, Kansas.

When I returned my iQue for repairs last year, it was just a drive on the way to work to drop it off and pick it up.

Thanks very much Krustyhead! Living close to the H/O must be a wonderful experience! No doubt they returned the iQue to you accompanied by a troop of dancing girls?:D

That's service!

[Bokkie]

Originally posted by SYD119
...what is most probably happening is that the maps are still registered as locked maps...

SYD, the other angle to the problem is that I can't see the map detail in MapSource either and that has no intrinsic link to the GPS 10, at least not on my desktop. I really thought the 25 character unlock code and registration code would suffice to 'open' them to MapSource?

[DaveLFC]

I had exactly the same problem, however mine was because I was installing the maps from city navigator which is not unlocked for the gps10.

I realised quite quickly and installed city select and they worked fine. This would lead me to believe that the maps are in fact not unlocked on your device as you experienced exactly the same problem as me.

I too get it is an unknown device but this is probably more down to Garmin not having put the description in their software yet than any error on our part.

My advice, get yourself 'skype' and phone Garmin US for 1p a minute. They will be able to help, I don't bother ever with Garmin europe as they are useless.

[DaveLFC]

Originally posted by Bokkie
Thanks very much Krustyhead! Living close to the H/O must be a wonderful experience! No doubt they returned the iQue to you accompanied by a troop of dancing girls?:D

That's service!

Sorry just read this too, obviously the maps are not installed, try a complete re-install or a different pc.

One more thing, once you've installed ok try doing a route simulation. Mine just ignores the pink route line and goes up the screen. Garmin said they've never heard of that before so I am wondering if it is just a problem ith the UK ones? (does the same with the US maps as well)

I'd be interested to hear if yours was ok.

[Mapper]

Bokkie, I am sure you did something wrong or in the wrong order:

The registration of your products at the Garmin-website have nothing to do with unlocking your maps. The unit-serial-number is NOT attached to the unlock-code, it is the Unit-ID (Mapsource can show the unit-ID when the gps is attached with your pc over BT).

The yellow paper that came with your gps 10/City Select combination shows you a 25-character unlock-code for your gps 10. You need to enter this code in Mapsource by running the Unlock wizard (Utilities>Unlock maps).

After unlocking the maps you can start uploading a mapset to your CF-card. The mapset must include the unlock-code for your gps 10!
I think you told us you uploaded all maps to your 2GB CF-card but I think you probably did this before actually unlocking the maps.

[Bokkie]

Mapper,

I definitely used the 25 character code on the yellow voucher that came with the CD. That's the puzzling part. I've entered it but it has not unlocked the maps. I actually deleted the maps and reinstalled them and I also ran the unlock wizard in the Garmin directory (where MapSource 6.5 is installed) and still no joy.

I like DaveLFC's suggestion and to Skype across to the US and bypass the somewhat lackadaisical support I've experienced from Garmin UK.

[Mapper]

I also ran the unlock wizard in the Garmin directory
Here you take the wrong route!
As I tried to explain to you the unlocking of your maps is done in Mapsource itself. Follow me:

Open Mapsource and go to the Utilities-menu.
Select 'Unlock Maps' and click Next.
Follow the Wizard and your maps will be unlocked.

It is very easy.

[Bokkie]

Originally posted by Mapper
Here you take the wrong route!
As I tried to explain to you the unlocking of your maps is done in Mapsource itself. Follow me:

Open Mapsource and go to the Utilities-menu.
Select 'Unlock Maps' and click Next.
Follow the Wizard and your maps will be unlocked.

It is very easy.

That's exactly what I have tried. I went through that process yesterday and they are still locked. I just tried my laptop at work, and the maps I installed late last week are unlocked! All things considered I have tried the identical steps at home. I admit. I am well and truly stumped by this. It means I might have to call Garmin (shudder). Fortunately there are 24 hrs in a day but the seemingly only answer the phone for 2 minutes of them.;)

[DaveLFC]

Bokkie can you try 'simulating' a route and tell me if it actually follows the pink route line. Mine doesn't.

If you get the same problem as me can you mention that to Garmin when you call, otherwise they'll never do anything about it.

[Bokkie]

Dave,

I don't have the Que application installed as I removed it in order to go back to a completely clean environment, all part of the investigation into the unlock problem.

Edit: I can only try this later at home.

[Mapper]

I am well and truly stumped by this.
Very strange indeed.
If you open the unlock-wizard in Mapsource and choose 'View my installed unlock codes' can you see your coupon-code? I advise you to delete it and repeat the unlock-procedure, maybe you made a mistake while entering the code!

[Bokkie]

Mapper,

I can see the unlock code in the window and I even went online to Garmin to download the codes I registered. I even tried the online request and their auto-email sent back the same code for my registration. Even the unlock wizard told me the maps were unlocked after I entered the code yet again. Yet still the map shows nothing but the basis detail, no streets, no POI's in central London.

As I mentioned elsewhere I fully uninstalled everything I could think of. I'll try it one more time tomorrow but in the meantime I can load the maps on my work PC.

[SYD119]

Bokkie,
I am just a bit confused now, is your problem that you can not see the mapping on your pc or your ppc?

[Bokkie]

Originally posted by SYD119
Bokkie,
I am just a bit confused now, is your problem that you can not see the mapping on your pc or your ppc?

SYD,

On my home PC, I can see essentially nothing more than the basemap in MapSource so there is nothing available but straight line segments for the main arterial roads.

I installed the GPS 10 apps and CS7 on my work PC the day I got the GPS 10 last week. I went online to Garmin to register the code. The maps are unlocked on my work PC without a problem and I can see my street for example. I changed my details on Garmin's website and after about an hour they directed an email to home giving me the unlock code. I went through the wizard that downloads the code using the registration code on the voucher. The wizard tells me the maps are successfully unlocked. But when I view the maps in MapSource or download a tile to my HX4700, it is still a basemap and nothing more. Almost as if it claims to have unlocked but it certainly has not.

So last night, I trashed the Garmin directories completely. I uninstalled everything I ever had. I deleted the directories. I smashed the registry items and to all intents there is nothing on my system that can ever suggest I ever had a Garmin product installed. No doubt there is some residual fluff somewhere that there installation program fails to remove?

Tonight I will try installing again. If I don't come right, I'm going to start giving them some flak. Remember in the US you get good service. In the UK, replace 'good' with 'crap' and you'll get the picture!

[Mapper]

I know this probably is a foolish suggestion and it doesn't solve the problem on the ppc-side:

Mapsource has an option in the View-menu: show/hide gps map detail. Quite some folks have missed this menu-item and are searching for days why they don't see any detail.

Sorry if this suggestion is too childisch ;)

[Bokkie]

Well I'll be darned. Someone should go and bake the biggest humble pie known to haute cuisine and then place it in front of one Bokkie, and then the collective might forum says "Eat!" And the Bokkie eats and eats and eats humble pie until it comes out his ears!

Mapper: you are the man, my man. Take a bow, buddy...

Clap! Clap! Clap!

That certainly duplicates the home problem on my PC at work. Next thing is to reinstall the Que 2.60 application and see what happens to the maps when I load one. I'm not saying I'm completely out of the woods but I see a chink of daylight above me!

[Bokkie]

Mapper, my guru of the cartographic syndromes!

It looks possibly as if the problem is something related to the Garmin application on the HX4700 or maybe something to do with the setup?

Screenshot shows the full map detail in MapSource now that you prompted me about enabling the full GPS information.

[Bokkie]

This screenshot shows the selected tile about to be sent to my device on the CF card.

[Bokkie]

Here's confirmation of it on the HX4700 in the delete tab in the Que software.

[Bokkie]

For some reason, it still does not show in the detailed map tab.

[Bokkie]

Here's confirmation that the detailed map I uploaded is indeed visible on the CF card using the explorer.

The question now: does anyone know why an unlocked detailed map does not show on the HX4700?

[SYD119]

Bokkie,
In reference to the problem on the ppc side, my earlier post about the unit id of the 10 needing to be provided to the que app up pairing is the problem you are having. Check my earlier post about this problem, I think it will prove helpful.

[Mapper]

Bokkie, I am very glad I could help you finally.
Now we have to tackle your hx4700 and I do agree with SYD119, it must be related with the fact that your gps 10 is not connected.

In my first post of this thread I wrote:

.....I had the same experience the first time I loaded some maps into my SD-card and tried to view them in Garmin Que without the gps 10 being connected. After establishing a connection the detail-maps were visible and they stayed visible next time. The Que application needs to verify the hardware-ID of your gps 10 to check if that matches the one encrypted in the unlock-code.....

Hope this is the solution. :)

[Bokkie]

Originally posted by Mapper
.....I had the same experience the first time I loaded some maps into my SD-card and tried to view them in Garmin Que without the gps 10 being connected. After establishing a connection the detail-maps were visible and they stayed visible next time. The Que application needs to verify the hardware-ID of your gps 10 to check if that matches the one encrypted in the unlock-code.....

Hope this is the solution. :)

Mapper, you are certainly da man! I had a suspicion this might be the case. I installed the 2.6 Que software but it's the version I took from Garmin's web site for the cfQue. It has the same version as the GPS 10 but it could be the GPS 10 has the Bluetooth connection software where the cfQue did not. I can't pair the GPS 10 to my HX4700 using it, so I'll try the CD version at home. I weely, weely, duz appresheate ur 'elp.

[Mapper]

The cfQue-software looks the same as the Que application and they both have version-nr. 2.60 but they are different on their GPS-interface-settings!

Just install Garmin Que from the gps 10 CD and all will be fine. :)

[kelsdogz]

Originally posted by SYD119
Bokkie,
Yeah, what is most probably happening is that the maps are still registered as locked maps on your pocket pc due to a little problem. When you unlock the maps on your pc, the code registers right away as a valid code for viewing the maps on pc. Well, on a normal gps unit as soon as the maps are loaded with the unlock code to the unit, a quick check is made to show that the maps are approved for that unit. On the pocket pc with the que application the que application is now looking for the verification of approved unlock code to match the unit id of your unit, which is of the gps10. This data is not automatically available on your pokcet pc, it has to be provided to the que application by the gps10 during bluetooth connection of the unit. Apparently, during your current or previous connections to the 10 with your ppc, the unit id of your 10 was not send to the unit. I had this error the first couple of tries that I had with the 10. I fixed this by repeating the following process(pain is the a$$):
Soft reset on ppc, open que app. and connect to gps10, attempt viewing detailed maps, if no success, repeat process.
Apparently, either the ppc is not getting the unit id from the 10 during initial connection, or the 10 is not sending the unit id upon first connection. I don't know, but it was a bummer until I got it recognized. Hope this helps.

Yep, had same problem only on SD card. Was on phone with Garmin for 1.5hrs with them having me reset this, reset that, start bluetooth, stop bluetooth, never did get it to recognize detailed maps on SD card. At Garmins direction I reloaded detailed maps to card and all got good..........for a while. Would go to use next day and same problem.
Finally loaded map to built in storage, lucky it is a small map.
Haven't had problem reappear since. I'm thinking it happens if SD card is removed and replaced, but havent been able to prove it since I am running ok with detailed maps loaded in built in storage

[Bokkie]

I'm not going to push my luck any further tonight but I can now report, at long last, that through some magical process the maps have now become visible on my HX4700! (Hoooooooooooooray)!

Why? I have no darned idea. I reloaded the Que application, basemap, MapSource and it was still no different. Thinking on the lines that the software needs an id from the GPS 10 (?) I let it acquire a fix and I got a pretty good lock-on, much better than the cfQue, but the maps were still not visible. I tried loading them to the main memory, the SD card, the CF card, but still no luck. I then selected about 4 tiles from MapSource and loaded those to the CF card and voila!, the maps suddenly began to display.

I went through some Bluetooth turn offs and on again and not knowing what button press had the effect but one of them seemed to have an effect, but who knows.

One thing I've learned from this is that the hard-wired integration between the antenna and the device as the iQue and M5 use is superior. I'm kind of hoping that my Bluetooth is now stable but who knows.

Interestingly, I never entered a pairing number this time round (even after a hard reset) which I was forced to do on the first attempt to get these puppies talking to each other. Is this a potential problem do you think? I enabled the checkbox on the configuration that selects paired devices but where I had to enter 1234 as the code I no longer had to this time.

I'm running with a few maps on the CF card and tomorrow I'll add a few more.

If someone can let me know about the pairing issue I'd appreciate that.

[IraJake]

I just received the GPS 10 Deluxe as a gift and was having the same problem with my X50V. The detailed map I sent to the device (sd card) was not showing in the detail maps tab but it did show in the next tab where i had the option to delete.

After several resets with the GPS 10 BT mouse turned on I finaly got the device to recognize the detail maps.

Question for the group: I loaded the program into Main memory. Will it work OK if I load it into the BIS or an SD card?

[Bokkie]

I can't remember if you can choose where the main app goes but the basemap and maps can go on any card.