ActiveSynch problem- stumped.

[cemuller]

ActiveSynch 3.8, Axim X50V. In cradle, ActiveSynch starts and begins "Looking for changes..." and drops. I have reinstalled ActiveSynch on my PC (after completely removing), and I have made sure nothing was running on the Axim. Axim status bar shows symbol for active connection while all this is happening. I have tried deleting partnership and setting up again, same result. Synched fine last night, no other changes to Axim or PC programs.... What am I missing? Thanks in advance for any ideas.

[JMckie]

I hope you don't mind a very long reply but I ran into that exact situation a few weeks ago and here is how I ended up fixing it:

I've been syncing everyday for months and suddenly today I can't sync anymore.

On the x50v, I see a popup "USB User Authenticated", hear the Activesync connect sound, followed immediately by the Activesync disconnect sound.

On the PC (Windows XP Pro, Activesync 3.7.1) I hear the USB connection chime, then ActiveSync displays the "Looking for changes", then an error message "Sync cannot be completed..."

I tried a wifi sync and go the same problem.

Other data:
I also found that the SD card (Lexas 1Gb) had some problems last night when an MP3 file wouldn't play. I removed it and fixed it on the PC with the Windows File Explorer check disk utility.

I took the SD card out and Activesync still doesn't work. Of course I tried several times with rebooting both the PC and the Axim.

Was the problem on the PC or on the Axim? I went to the storeroom and took an old PC out of mothballs. Reformatted the hard drive, installed Win XP Pro and Activesync and Outlook 2002 from the original disk.

A guest partnership worked on Old_PC. Next I tried to establish a named partnership and got the same Activesync problem. OK, so the problem is on the Axim. I deleted the partnership and went back to Guest.

Now that I had a working Guest connection on Old_PC, I backed up everything on the hard disk: BIS, SD Card, main memory. Performed an Activesync backup and a backup using the built-in PPC utility as well as Sprite. Fired up Memmaid, cleaned everything in sight, and backed up again. Tried to establish a partnership - still the same problem.

So the Axim would not partner with a virginal PC. Maybe if I upgraded to ActiveSync 3.8? No, still the same problem. Therefore the problem was on the Axim.

Since I recently had a corruption problem with the SD card, I replicated the data and popped in a fresh card. AS partnership still not working.

Time for a hard reset. Since I was still on A04, it was a good time to go to A05. I didn't want to reinstall so I just went by the backup/restore route. I did a complete backup using Activesync, and after the ROM upgrade, did a complete restore.

ActiveSync works again! I still don't know why it broke in the first place. I don't think the upgrade to A05 was necessary. I wish I tried a simple hard reset and restore before I upgraded. I have a feeling that was all that was needed.

[cemuller]

Hard reset it was....Many thanks for sharing the approach you took to get to that answer.... Regards,

[cemuller]

Just a follow-up note: The problem I had synching was "probably" caused by the installation of software for a pen-scanner. It apparently clobbered my connection to X50V's cradle, and also interfered with my printer. Ugh- I think you will soon see the pen-scanner on E-Bay. And yes, I will probably have to hard reset (because I used the desktop software yesterday)....mumble, mumble...