Problems with active sync

[klausten]

I just buy a new computer. I have got a PDA Dell Axim X5 and it was working well with my old laptop. I used Outlook and activesync 3.8 to synchronice my PDA. I install today the activesync in meem and ny new computer and before I do anything a pop-up window come up telling me "Active Sync Conection manager has encountered a problem and needs to close" I report the problem to Microsoft, passed a scandisk, reinstall the soft 3 times and still getting that error, therefore I can't transfer the information to my laptop...any ideas??? Mi computer is a Celeron 2.6
with 400Mhz bus speed.
256 mb ram
40 Gb HDD
Bass Enhanced Sound System, 32-bit AC'97
Intel extreme graphics chipset with 64mb Video RAM
Windows XP Home edition-SP2
Thanks
--
Alejandro

[AnswerDude]

Are you running any firewall or security program including the build-in firewall on XP SP2?

[mrtedd]

hi there all i hope sombodt can help me with this dell x5 when i got this second hand i downloaded activesynce 4.1 and it was working okay.
but as it had tomtom 5 on it already and it would not work properly (no gps etc)i tried to reload tomtom 3 from cd as aparently tomtom 5 does not like the x5?
when i try to up load tom tom 3 from the cd it load some then after a while the pc crashes and starts up again every time i try after contacting dell they tell me to use activesynce 3.8 but when i tried to delet 4.1 i had to clean it out manualy because the crashes had lost the progam as far as removal was concerned.
so i got rid of most?
now when i download activesync 3.8 it doe not work properly it says connect but i cant seen anything>
when i loaded it it hung for about two minets at 92% then finished but cant see any thing
any ideas please
yours mrtedd

[AnswerDude]

Perhaps you did not uninstall version 4.1 completely. Take a look at #9 on this
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
and reinstall version 3.8 again.

[mrtedd]

trouble is im not confident enough to try this with out step by step help as i already tried to delet msn async where 4.1 was but now im a bit frightend to do it without step by step help
yours mrtedd

[mrtedd]

thank you again for your help
i tried deleting those files and now i have active synce 3.8 loaded and comming up but havent managed a total sync connection yet i will let you know when i sucseed or not when i have time .
yours mrtedd

[mrtedd]

hi again ANSWERDUDE more help please
i just tried loading a map to pda started ok went twice as far as before
then flash blue screen problem and when restarted computer msn driver problem mesage, thought it was too good to be true. any moor help please yours mrtedd
ps says connected to device but can seem to sync properly and see details etc like it did with v4.1 ?
thank you

[l0l]

hi again ANSWERDUDE more help please
i just tried loading a map to pda started ok went twice as far as before
then flash blue screen problem and when restarted computer msn driver problem mesage, thought it was too good to be true. any moor help please yours mrtedd
ps says connected to device but can seem to sync properly and see details etc like it did with v4.1 ?
thank you
Looks like you've not completely remove ActiveSync 4.1.

Do this:
1. Use Add/Remove Programs to uninstall ActiveSync 3.8
2. Search for these files and delete them:
• c:\windows\system32\rapi.dll
• c:\windows\system32\ceutil.dll
Note: They may be located in \windows\system depending on your OS.
3. Re-install ActiveSync 3.8 normally.

[stevenmio]

I read with interest instructions on how to uninstall activesync 4.1, which said:
after uninstalling remove RAPI.dll and CEUTIL.dll from windows\system32

I did that, but trying to installe activesync 3.8 I still get the message 'the installed version is newer than the one you try to install', so, apparently some vital traces of 4.1 still exist.

Can anyone help?

Stevenmio
sblom@wxs.nl

[AnswerDude]

Did you restart the desktop after delete those files (and before re-installing old activesync)?

[stevenmio]

Yes, I restared after uninstalling, but no succes.

Nice detail: Microsoft states they don't give service on Activesync, since it is a free program. So Microsoft think tey are entitled to distribute software that ruins your computer and then redraw, because you did not have to paf for it.
Stevenmio

[caomap]

hei, i'm a new member. it seems that u have been fighting with problems about active sync 4.1 n 3.8. i'm now using 3.7, why don't u give it a try? but remember to uninstall all others versions completely ! bye now!

[stevenmio]

I got several hints how to remove AS 4.1, including deleting RAPI.dll and CEUTIL.dll. Both DLL's seem to be used bij Route 66 navigator. And still 4.1 is not really deleted. So the problem as such still exitests.

I solved it the raw way be reinstalling an older image (before installing 4.1).

I hope I now learned foor good to make an image just before installing a new program, even if it seems a routine installation!

Stevenmio

[haubeil]

This worked for me