iPAQ dosn't retain partnership

[Cooldude10810]

I have my iPAQ h3765 connected to my Windows XP home pc via USB cradle. About once out of every 2 times i Connect the iPAQ(usually at startup) Activesync askes for me to create a new parnership. If i remove the iPAQ and then connect it again it works fine. What is wrong?

P.S. I have activesync 3.6 and all the updates for the iPAQ.

[stevemw]

The iPAQ should not be in the sync cradle while the pc is booting up; drivers and services are not correctly set up for ActiveSync until the system is fully booted.

[Cooldude10810]

I know that it isn't, but i've been doing it that way for over a year. Just recently did I start having problems. Thanks anyhow.

[jmkeuning]

It's really silly but have you tried re-seating your USB plug?

[Cooldude10810]

Yep. Still hase problems.

[jmkeuning]

I used to have that problem with my 3835 but it just went away one day. As far as I can tell, I deleted the partnership (if there was one remaining, sounds like there's not), then I TOTALLY UNINSTALLED ACTIVESYNC. Then I reinstalled Activesync and followed the wizard. In retrospect I think my problem was that I wasn't following the set-up instructions to the letter and either had my device docked when it shouldn't have been or didn't dock it when it should have been.

All I can say other than that if this doesn't work is try it on another computer to see if it's the iPAQ or the desktop.

Regardless of that result I'd also sync it, back it up, then hard reboot it and start from scratch with Activesync unistalled.

Do you have Activesync 3.6?

Mike