I think my iQue is dead. Help!

[Emission]

I have owned it for 2.5 years, and it has been nearly perfect. I have to do soft resets about once a week - but I assume everyone does (I have 3300 address in the thing, and a 1GB card, so it does slow it down).

Yesterday, I turned it off normally.

This morning, the screen is dark (no backlight), the green light doesn't come on either. It also won't run.

A soft reset makes the Palm logo appear, but still no green light or backlight. Once the logo appears, it slowly fades away... and it is dead.

A hard reset appears to do nothing.

I am pretty sure the battery has juice (I used the GPS function in the car cradle most of the day yesterday). It was not dropped or wet.

Suggestions?

[bikerbetty]

You may want to first try a soft reset with the external pin power cord attached. If this doesn't work, try these various resets: (I assume you've got some recent hotsyncs and even a backup done)

A. Types of Resets for the Garmin iQue 3600

These first resets are common to all Palm powered devices...

Soft Reset - The most common type of reset. Performed by pushing the reset button on the back of the unit.

Warm Reset - Also referred to as an extensions off reset or a no-notify reset. This reset is useful if an errant piece of software has your device stuck in a reset loop. Bypasses any system extensions. Once you delete the problem program, perform a soft reset to return your device to normal.
To perform, press the reset button while holding the scroll-up button. Release when the Palm Powered logo appears.

Hard Reset - Clears out all the contents of RAM and restores your device to factory default settings. GPS settings are still maintained in non volatile memory.
To perform, press the reset button while holding the power button. Release when the Palm Powered logo appears.

Extended Hard Reset - This is the same as a hard reset except the default records are not created.
To perform, follow the steps for a hard reset. When prompted to erase all data, press and hold the scroll-up button. while holding the scroll-up button, press and release the 4 hard buttons on the front of the unit one at a time.

Debug Reset - Not of much use to anyone other than developers. Sometimes used for upgrading the OS.
To perform, press the reset button while holding the scroll-down button. The iQue will display a screen full of colored boxes. A soft reset will restore normal functionality.

These next resets are specific only to the iQue...
For satelite resets problems:
Non Volatile Reset - This reset clears out all the GPS data and restores all GPS settings to factory defaults. Particularly useful for our European users where the Egnos sats can sometimes send out test data the iQue doesn't like.
To perform, press and hold the ESC button and the datebook button while pressing the reset button. Hold the ESC and datebook buttons for at least 10 seconds and release.

Master Clear - It is performed by holding in the jog wheel while pressing the reset button. This appears to do the same as a hard reset.

[Emission]

I finally, finally, got it to respond with a Hard Reset and full data clear.

Thankfully, I Sync this thing several times a day - no loss data.

Thanks for your help. :D

[KOBO]

Ooooo. BikerBetty kicks A$$

[RBEmerson]

I'm surprised at how often the iQue drops into navel-gazing mode. NTL, I'm also pleased to see how easy it is to recover from these problems.

[auwing]

Well it's done it again.

I've had my 3600 for three years and have gotten use soft re-sets. It's etered a deep sleep and won't wake up even after following bikerbetty's instructions. Do I need to wait between attenpts ? I'm sure it's a static related issue as it happened while placing it on the cradle

[Emission]

Just keep trying different things. Mine wouldn't even give me a "green light" when in the cradle - it was DEAD.

Remove the SD card when you try the tricks, it could be adding to the workload of the iQue as it attempts to clear its brain...