hotsync connect fails

[akakie]

Using m515 with Palm OS 4.1 and desktop 4.1. Hotsync reports that it cannot connect to either my laptop or my desktop computer using either the cradle or a direct cable. Both use USB. The error message is, "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." I did that, reinstalled the desktop software, rebooted the Palm, and emailed Palm support. None of that helped. Support said it couldn't be solved by email and invited me to spend $25 on a phone call, since 6 months is beyond the abysmal 3 month warranty period. (Please excuse the editorial comment.)

I tried using the IR connection on the laptop and get a message saying the port is in use, by what I do not know.

I can't change any software on the m515, of course, since I can't connect to it.

Is there anything else I should try before calling Palm?

[opkellyks]

I have a m505 with the same problem! But here's the kicker. I just upgraded from a TRG Pro, because it stopped hotsyncing. Some of the tech helpers at my office and I have tested my computer, and my hotsync cradles. They work perfectly. The handhelds also work perfectly, except that they can no longer establish a connection with the desktop. I can only surmise that something in the software has damaged by handhelds' ability to make the connection to the desktop.

I just upgraded to HandDBase 3.0 a few weeks before my TRG Pro failed. My other 3rd party software is Intellisync (although I know it doesn't have much to do with the handheld. Does any of this sound familiar? Any more clues?

[ebisix]

Originally posted by akakie
Using m515 with Palm OS 4.1 and desktop 4.1. Hotsync reports that it cannot connect to either my laptop or my desktop computer using either the cradle or a direct cable. Both use USB. The error message is, "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." I did that, reinstalled the desktop software, rebooted the Palm, and emailed Palm support. None of that helped. Support said it couldn't be solved by email and invited me to spend $25 on a phone call, since 6 months is beyond the abysmal 3 month warranty period. (Please excuse the editorial comment.)

I tried using the IR connection on the laptop and get a message saying the port is in use, by what I do not know.

I can't change any software on the m515, of course, since I can't connect to it.

Is there anything else I should try before calling Palm?

Have you tried backing up your data and then doing a hard reset? In the HotSync Manager, is Local USB selected? Good luck.