Headphones play only one channel....

[orbitalous]

Just purchased a TX and headphones, and am using Pocket Tunes v3.0.9. For some reason, the headphones will only play through the left channel - can't see where there is an option to change from mono to stereo for example. Same problem when running TCPMP, when I adjust the balance to the right or change to mono settings, the right channel is still dead.

the headphones work fine with my laptop etc. - does anyone have any idea how to fix this? Thanks.

[Gregte]

Are you certain that the headphone plug is going all the way into the TX's jack? Some don't because they are too fat.

[orbitalous]

Yes, I messed around with putting the plug in at different depths thinking it wasn't contacting on the one channel - no luck. It is quite a small plug so believe it is going far enough through the jack..Either it isn't contacting properly (unusual for a new unit) or it is a software problem, I think it is the latter. What is the best way to reload the audio software, or is the hard reset option the way to go?

[Moose Man]

I'm going to ask, perhaps obvious question, are you sure that the headphones are stereo? There should be 3 connections separated by 2 rubberized gaskets.

The next thing I'd do is a simple softreset and not a full hard reset. There shouldn't be anything that would require a hard reset of the device unless the device actually has a hardware failure of one channel....which in any event wouldn't be fixed by a hard reset.

Next suggestion is to confirm my question above by getting a known good set of stereo headphones and trying them in the TX.