Tungsten T screen failure

[evergreen84]

My Tungsten T screen seems to have died, well, sort of. The screen is showing numerous vertical lines, then miraculously, it works for a while, then just lines again. Mostly it doesn't work. Hard boot doesn't help. Any ideas if this is user fixable? I live in Australia and haven't checked yet if there is somehere to send it to be repaired, if that is even possible. Thanks for the help, folks.

[Heather Cullen]

Hi evergreen and welcome to the board. I found this on the Palm, Inc. site. It is customer, technical and repair support in Australia.

http://www.palm.com/au/support/contact/

I hope this helps.

Heather

[evergreen84]

Heather, thanks for the link. For others' reference, here is the key description of Palm's service:

"In the Asia Pacific region, Palm offers 90 days of complimentary telephone Technical Support on most Palm-branded products from the date of first contact. After 90 days, telephone Technical Support is available for US$12 per incident."

I have to say I am pretty disappointed with this policy. Although my Palm is couple years old, I think Palm should at least take phone calls for free - at least during the 1 year warranty period. Charging just to take a phone call is insulting. On top of that, any repair at all costs A$185. These days you can get a I-Mate Jamin (RRP$785) for FREE from Telstra, which is exactly what I have now done.

Still, I'd like to repair the Palm if anyone has a suggestion of how I could try to do so. Thanks for the help :)