HH failed to read record: Record Index 10275, Error 268461072

[Mister]

Hi

Just upgraded from palm vx to lifedrive (dropped the vx into the pool after MANY years of faithful service :mad: )

I am having trouble with syncing contacts with 3rd party counduit (agent office). I have checked their web site and followed all instructions but no changes to problem. Fix all (http://www.fidelitymlssolutions.com/mambo/index.php?option=com_content&task=viewkb&id=44690&Itemid=0 )

The first sync after hard reset, loads onto the pda properly but takes twice as long as the vx ever did. The any subsequent syncs fail. I've updated to lifedrive2, uninstalled and reinstalled both palm othe 3rd party software, deleted and recreated users. Ive tried everything in Solution ID: 32647 'Connection is lost (6410)' (http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=33,E=0000000000435657466,K=3036,Sxi=0,useTempl ate=Case.tem,CASE=32647)

Running out of ideas, and got to get ditital life back together !!!

Log to follow, can anyone help ? Thank you in advance.....



HotSync operation started for Peter on 10/30/06 10:17:56

OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
AddIt - Processing Transactions No Transactions Detected
AddIt - Retrieving Files No Resources To Retrieve
AddIt - Installing Files No Files To Install
AddIt - Updating Databases
AdditSystem - Processing Transactions No Transactions Detected
AdditSystem - Retrieving Files No Resources To Retrieve
AdditSystem - Installing Files No Files To Install
AdditSystem - Updating Databases
LifeDriver - Processing Transactions No Transactions Detected
LifeDriver - Retrieving Files No Resources To Retrieve
LifeDriver - Installing Files No Files To Install
LifeDriver - Updating Databases
OK Note Pad
OK Voice Memo
OK Tasks
OK Memos
OK Documents To Go
LifeDrive Manager conduit is configured to Synchronize files and folders
OK LifeDrive Manager
Current Agent User is "Peter Wallmer"
-- On-Line Agent Contact Conduit
-- HH failed to read record: Record Index 10275, Error 268461072
-- Could not close remote database. Error Code 10006410
On-Line Agent Contact Conduit synchronization failed

On-Line Agent Contact Conduit synchronization failed

Could not create Prefs database, error x10006410. synchronization failed

Could not open the Prefs database. synchronization failed

HotSync Error: Connection is lost (6410)

HotSync operation completed on 10/30/06 10:23:02

[Mister]

To myself, only for the benefit of any others.

Seems Agent office is not compatable with palm 5.4.7 os. Earlier os is ok.

The only way I can get it to function is for agent to over right the palm for the contacts, and make "changes" only through calander, which sycs fine. So any "contact changes" I make through a schedule note and manually do on the desktop, a bit painful, but I am stuck with this until they develope a patch.

If you are upgrading your palm os to use with agent office , make sure you check that they (fnf) have updated their software, or stick to a device with the earlier os.

Hope this has helped someone. ?