Please Please Please Help Me!

[Rufus]

Hi there jsut taken delvery of my iPAQ pocket pc 3600. have instaled active sync 3.? newest one of internet.. But when i try to lik using any cradle it comes up with a carrier detect fault.. Why is this what can i do!

My 3600 didnt initially work when i got it, so i change the battery over with my old 3100 would this do any thing... Please help me as i want to use it......:mad: Please

[DScott]

Greetings;

Some questions first: What version of Pocket PC are you using, what OS is your desktop running, does the desktop see the usb device, What version of active sync did you download, 3,5 or 3.6?
Have you sync'd with this computer before?

Scott

[Rufus]

Windows CE version 3.0.9348 my desk top is running 2000. Have managed to sync before using my old 3100. My puter does recognise the USB and trys to connect.... Have tried the iPAQ on another cradle and no joy and also tried it on two other puters one with Xp and i am running ACtiveSync 3.6

Hope you can help as am getting frustrated:rolleyes:

[DScott]

Greetings;

I have searched microsoft and HP/Compaq's sites to no avail for info on your fault. Have you tried a soft reset? If so then you might need to perform a hard reset.

Scott

[Rufus]

Hows that?...if its the switch on the bottom then done that.. have been trying about a week to get it sorted.. I appreciate all your help.. If you have any other ideas would love to hear them

[DScott]

Greetings;

Rufus fear not I have another way of getting help, I'll be back.

Scott

[Rufus]

lol - thank you i will rest easier now!:cool:

[DScott]

Greetings;

I have asked the experts and here is the answer:

"I believe his problem is the old 3100 he was using is a serial
based connection and Activesync is still configured for that.
His new 3600 is USB based and Activesync is still looking to
connect through the serial port connection and not the USB.

He needs to delete all his old partnerships and create a new
one for the new 3600."

Give that a try and let me know.

Scott

[Rufus]

I have deleted the old partnership so that there is no partnerships listed.... also have tried both the serial and usb cradles.... aaaargh... Thank you for all your help guess its abit of an odd one.. just my luck - lol

[snowflake]

Which motherboard do you have?

You might need to update the motherboard drivers/USB?

[Rufus]

Eh... Where? how? PC should autodetect everything! Have deleted and reinstalled pretty much everything... is that what you meant?

[Rufus]

Hi Scott,

I dont suppose your friends have any other ideas on how to resolve this problem do they?....